Quidco Feedback Thread

JAG

celebrate wrote: »

plus i'm really thick with computers, what are cookies (not the buscuits!)?......not much hope for my cashback is there ?

Cookies are small files that websites put onto your computer to track amongst other things how you accessed their website (from a cash back website, Google etc).

Each time you use a cash back website you should clear cookies, because if you have visited the retailers website by others means such as a Google search or direct by typing their website address then the cash back website will not be the referer, so you won't get any cash back.

In Internet Explorer to clear cookies you go to Tools > Internet Options > and Delete browsing history.

celebrate

JAG wrote: »

Cookies are small files that websites put onto your computer to track amongst other things how you accessed their website (from a cash back website, Google etc).

Each time you use a cash back website you should clear cookies, because if you have visited the retailers website by others means such as a Google search or direct by typing their website address then the cash back website will not be the referer, so you won't get any cash back.

In Internet Explorer to clear cookies you go to Tools > Internet Options > and Delete browsing history.

thanks but....
do you mean if you have accessed the website before the time of purchase or only at the time of purchasing- directly through google it will still detect this?
what about if when i made my purchase i went through the quidco site only?

JAG

celebrate wrote: »

thanks but....
do you mean if you have accessed the website before the time of purchase or only at the time of purchasing- directly through google it will still detect this?
what about if when i made my purchase i went through the quidco site only?

Yes, if you have accessed the retailers website before you want to buy using a cash back website then you need to clear cookies first.

If you visited say the Curry's website from a Google link or a link on another website and found an item you wished to buy, and then went to Quidco and logged in and clicked through to Curry's, the cash back will most likely not be paid. This is because the original referer (Google etc) would be credited with your sales lead and not Quidco.

The cash back website needs to be the referer for your transaction. These cash back website get paid commissions (which they pass onto you) for supplying sales leads, just like adverts on Google or other websites.

The rule is if you want to purchase and get cash back using a cash back website, then you clear cookies first to delete any other tracking cookies that could have come from other referers such as Google.

Some cookies expire (are deleted) after a certain amount of time, but some stay on your computer until you clear them.

If I am browsing a retail website and find something I want to buy I come off line and clear cookies and temporary internet files. I then go to Quidco or Top Cash Back and login and click through to the retailer.

Doc_N

The safest option by far, if you want to be certain that there are no lurking cookies which will stop your cashback, is to use a separate browser (Firefox, Opera or Chrome, perhaps) for Quidco/TCB transactions. That browser can be set to clear all cookies on exit, so you know every time you use it that there are no cookies.

mumsandra

I joined the RAC through Quidco,hping for £40 cashback. It was tracked and recorded and in my account, then it suddenly disappeared and I never did get paid. According to Quidco, the problem was with the RAC not paying them.Don't trust Quidco at all now !

Doc_N

mumsandra wrote: »

I joined the RAC through Quidco,hping for £40 cashback. It was tracked and recorded and in my account, then it suddenly disappeared and I never did get paid. According to Quidco, the problem was with the RAC not paying them.Don't trust Quidco at all now !

You (and anybody else feeling they've been unfairly treated by Quidco) might like to see just how many like-minded people there are:

https://forums.moneysavingexpert.com/discussion/308317215

quidco_Company_Representative

Hi everyone,

If you do ever have any problems with your cash back, we will always be happy to help and investigate any issues you are having. There are now several ways you can contact us:

Smart Help – our 6 questions have the answers to most queries you may have. Just be sure you’ve signed in to your Quidco account and you’ll get an instant answer about a specific purchase. If you need further help, you’ll find a link to contact us directly here

Get Satisfaction – use this to ask general questions about retailers, deals and our processes and also report links and voucher codes that aren’t working. Most of the answers are already on here. If not, ask a new one and we’ll be back to you very soon, either by personal support message or on the forum.

MSE Quidco Topic - You can always post any problems you are having on this topic, which is checked and responded to daily. Unfortunately we aren't able to check account specific problems via this topic, so please raise a support ticket via the links above if your issue is specific to your account.

Complaints - If you do wish to raise an official complaint regarding anything at all, please send this to juliewells@quidco.com.

We always welcome feedback, be it positive or negative, so please don't hesitate to contact us!

Kind regards,

Rosie - Quidco

Fenris

quidco_Company_Representative wrote: »

Smart Help

Oh, I was going to write so much about those two words, but I don't wanna get banned from the site!