Dell Desktops from £129.99 - Quick!! [CLOSED]

biglugs

If I were you I'd keep quiet and see what happens.

Absolutely. The 5150 is the absolute jackpot - yours has a 3.2GB Pentium 4 D640 which is a super processor, an X600 graphics card, and also appears to have both a DVD/RW AND a DVD drive as well as a separate audio card.
I suggest you stop contacting them immediately, forget the monitor cable and speakers, sell the 3000 for about £200+ and keep the 5150, buy your own speakers for £15 and power lead for about £2.

littlemissfrugal

thanks guys - yes it was the £249.99 i ordered - i don't know how you deciper all that info - i really don't know what to do it just proves they don't know what they are doing!
you may have guessed i am a complete technophobe so do i deserve this - it actually makes me want to learn a bit about them so thats good.
i am going to see what OH says when he comes home i guess i could sell the 3000 (saves me waiting in for the courier) i will ask around i guess i would have got more for it with the monitor but they are collecting that tommorrow.

the next thing is do i ring BT or not .....erm maybe tommorrow...

littlemissfrugal

ps how did some of you know wether it had Norton or not was it in the spec or did you find out when you switched it on?

Searcher2

littlemissfrugal wrote:

ps how did some of you know wether it had Norton or not was it in the spec or did you find out when you switched it on?

When I switched on it asked me to register Norton - for 3 years too... Normally you are looking at up to £20 per year for Norton though many people will refuse to have it on their machine. I think it is fine - especially for nothing.

You don't need to worry too much about what the specs mean except you have two machines - if you were going to sell you many get up to £300 for the 3000 and up to £500 for the 5150 (at a rough guess) given that the warranty on them is so good.

rogerramjet

nads wrote:

Hi guys,
Can you advise on any kind of compensation I should ask for?! I bought a 3000 on the 20th May, hadn't arrived, received phone call asking if I want a HP one instead... I agreed as it was the same spec at the same price. Week later nothign arrived emailed them received phone call asking for an order number I had already included.

Just called again and told I would receive a phone call today or tomorrow. I do think i'm entitled to some form of compensation especially since I missed abirthday guideline!

What do you think? What should I ask?!

Thanks

I got the HP and they refunded the postage....the HP was a more expensive unit anyway (£210 inc vat and postage from dabs) and the £19.99 refund on postage was another bonus.

Try what you can, but don't be dissapointed if they won't give more compo as its a good deal anyway

Mr_Gordon_2

After numerous phone calls and emails, most of which went unreplied I've just come home to find a Dell box in my hall. The thing is I've just opened it to find a (new style) 3100 inside, not the 5150 I ordered. They've also emailed me today to inform me of the delivery refund due to the 18 days for delivery, and that my computer was on it's way.

I ordered the £229 Dimension 5150, 19" monitor and 2.1 speakers. The other items arrived more than a week ago, and this other tower today. Everything except the deilvery note says 5150, so I'm a trying to work out if this is a 3100 of better spec.

Could someone help me out here please, as I can't remember what the spec was for the (new style) 3100 they had on BT Shop. I'd just like to see if I've been over charged at £229 for a cheaper system, or if this one is indeed of a higher spec as BT have said nothing about an alternate model at any time. The service tag is FJQC12J.

Thanks

xxMandyxx

as i said above i ordered the mid range 5100 but received the dimension 3100 instead, in comparing the specs i thought the 3100 actually seemed a better computer plus it came with works suite, but then again i dont know much about computers

biglugs

Everything except the deilvery note says 5150, so I'm a trying to work out if this is a 3100 of better spec

The 3100 is definitely NOT a better machine than the 5150. It is almost the same design, but uses a different motherboard which does NOT have a PCI-E graphics card slot which seriously limits your upgrade possibilities.
Your machine also has only 512MB of memory, and no graphics card (it uses onboard graphics).
I personally would be disappointed if I'd bought a 5100 and got delivered that. Looks like your machine has been sent to littlemissfrugal by mistake!
At the very least I would expect either a replacement with what I ordered, or a BIG discount (say £100).

EDIT: Just checked the original spec from this forum and the £229 machine was supposed to have a 128MB graphics card, which you haven't got. More grounds for complaint I would say.

Searcher2

Mr_Gordon wrote:

Could someone help me out here please, as I can't remember what the spec was for the (new style) 3100 they had on BT Shop. I'd just like to see if I've been over charged at £229 for a cheaper system, or if this one is indeed of a higher spec as BT have said nothing about an alternate model at any time. The service tag is FJQC12J.

Thanks

Well - the system you have received looks to me more or less the same spec as the system you ordered - except that it is in a 3100 box instead of a 5150 box... which I think means it is less expandable. Biglugs will be able to confirm. In short you should be able to negotiate a lower price. It is still good value for money - but it's not as high a spec as you ordered.

EDIT : Biglugs posted at the same time as me - but he said that your machine only had 512Mb of RAM - but so did the machine you ordered. It is the motherboard that is really the difference which limits expandability - plus as he mentions you have no dedicated graphics card.

kiera123_2

I finally received my dispatch note today for delivery tomorrow and I'm beginning to wonder just what they've sent me now. It was supposed to be the £249 5150 model. I have a sneaking suspicion it will be the 3100. Here's hoping it's not.