Cancelled Sky!!!!!!! They wouldn't offer me a deal!!!!!

MrsE_2

UPDATE, see post 8:mad::mad::mad::mad::mad::mad::mad:
Help me get a better deal with Sky:beer:

I [STRIKE]have[/STRIKE] had a HD box in the living room, a + box in our bedroom & a normal box in DDs bedroom, the max package (sports, films, everything) + HD + multi-room x 2.

DD decided she wanted a + box.

So I rang sky & they said £49.99 & fitting free because of the multi-room subscription. DH said ask how much for a HD box, they said the same, OK says us, we'll have the HD box. They put us on their waiting list:rolleyes:

Got email to say contact them as box ready (took nearly 3 months).

Rang them tonight, they said it was over £200 + installation for the HD box:eek:, I said OK how much for the + box, nearly £200 + installation:eek::eek::eek:
They said they never could have done it for £49.99 & they can't now.
Those deals are for new customers only:mad::mad::mad::mad::mad::mad:

So I cancelled my subscriptions to the bedroom boxes:D:D:D:D (cancelled multi-room). So all I have now is the top package & one HD box.


I did point out to them that I paid full whack for both the HD & + box as I bought them as soon as they came out, but all they said they could do, despite having the top package for donkeys years was offer me free line rental if I changed my phone to them:mad::mad::mad::mad::mad::mad:


How do I go about getting another HD or + box at a reasonable rate

:beer:

syko29793

Ebay.
I got my second HD box for £52.00. Sky wanted me to pay £200 plus £60 install even though i had all cable and dish already as had sky + multi room.

MrsE_2

syko29793 wrote: »

Ebay.
I got my second HD box for £52.00. Sky wanted me to pay £200 plus £60 install even though i had all cable and dish already as had sky + multi room.

Did you get sky to do the install?

Because I've only got one line from the dish to DDs room & I need two.

syko29793

no i did it myself.
I bought the twin cable from ebay for £3.00 for 15m the box cost £49.00.
Its easy to fit as you have a dish already but do you have a quad lnb? with spare feeds?
hard to advise as i dont know your set up

MrsE_2

syko29793 wrote: »

no i did it myself.
I bought the twin cable from ebay for £3.00 for 15m the box cost £49.00.
Its easy to fit as you have a dish already but do you have a quad lnb? with spare feeds?
hard to advise as i dont know your set up

I have two feeds from it to the living room, two to my bedroom & one to my daughters bedroom, so thats 5.
So I'm guessing its a fairly big (multisocketed) LNB up there.

I know they did come in 4 feeds, but mine must be bigger, whats the next size up?

potnoodleprincess

If I were you I would ring back then ask to be put through to disconnections. They rarely offer anything till you get to that stage I usually get a good offer once a year from doing that you have to go through to that department

MrsE_2

potnoodleprincess wrote: »

If I were you I would ring back then ask to be put through to disconnections. They rarely offer anything till you get to that stage I usually get a good offer once a year from doing that you have to go through to that department

I did disconnect
When they told me all their offers were for "brand new customers" only, I had all the upstairs boxes disconnected.

Their offer (after donkeys years of having the top package with Sky) was free line rental for a year if I switch my phone to them:rolleyes:

So now all i have is sky in the living room, as offers are only to customers "new" to multiroom.

Do you think I should ring back & say virgin have offered me a great multiroom deal so I want to disconnect the remaining box & move to virgin.

Thing is, Virgin is not available where I live & they might know this from a postcode checker & know I'm lying:o

MrsE_2

Right, I rang them again & said I've decided to go to Virgin, they kept saying it was a shame, etc, etc, but they wouldn't budge on the price of a 2nd sky+ box. They said I've had an offer box from them (I paid full whack for my first + box & I got my HD box for half price £149.00 because I spend well over 1k on a tv from Currys!!).

Despite the fact that I had the top package for donkies years & HD & 2 x multiroom, they let me cancle, it gets cut off in 31 days

:eek::eek::eek::eek::eek::eek::eek::eek::eek::eek:

Help

I can't get Virgin anyway:mad:
Do you think they will ring me back

Inactive

MrsE wrote: »

I can't get Virgin anyway:mad:
Do you think they will ring me back

They will almost certainly ring you back, they will not want to lose a good customer.

However they will also know that you cannot get Virgin from your Post Code.;)

Swipe

Inactive wrote: »

They will almost certainly ring you back, they will not want to lose a good customer.

I wouldn't bank on it. My parents cancelled sky the other month. I told them they probably get a good deal out of them but Sky cancelled the service with no quibbles, offered no sweeteners and didn't ever call back either.

XabiAlonso

They rarely phone you back, but when you do cancel then you will be a 'new customer' of course if you decide to go back to them