Caught by an 02 £370 gprs bill, be careful...

wolvesinwales

indesisiv wrote:

Not sure if this will owrk but on the o2 ireland website you can still get the settings for the E350

http://web.o2.ie/personal/help/connecting_to_the_internet/phone_settings.jsp

Good luck and hope it works

Thanks for trying but it will only send them to an number beginning 086/ 087 etc

Dead_Eye_Jones

im glad my phone is just, er, a phone. PayG ftw \o/

kuniform

I just got hit with a £340 GPRS bill. Rang up in only a few days thanks to the 3G network. The annoying thing is, it would only cost about £20 to £40 on the data tariff. Asked O2 and they won't apply tariffs retroactively... oh well.. s'my fault for not thinking about it when I was using it.

showders

Just been hit with 400 quid bill! They can whistle! I check my online bills daily and has been no mention of usage. Even my allowance of 1mb hadnt moved, then all of a sudden they hit you with this! Cant be right! Whats the point of having online billing!

meandu229

yeah same with us all,, i sent a email ill let you know what i get in a reply..

meandu229

there is hope...
i emailed that email address that is hanging round here somewere peter somebody the ceo explaining in plain english that basically im a student i can afford this bill ,, this morning a nice man rings me up and tells me they are going to credit my account with 190 quid to cover the gprs charges.
Go to the top plead you case,, i also included that i had just started a new contract and that this may lead me to cancel. thank god

showders

meandu229 wrote:

there is hope...
i emailed that email address that is hanging round here somewere peter somebody the ceo explaining in plain english that basically im a student i can afford this bill ,, this morning a nice man rings me up and tells me they are going to credit my account with 190 quid to cover the gprs charges.
Go to the top plead you case,, i also included that i had just started a new contract and that this may lead me to cancel. thank god

Hi, could you copy the email you sent on here? My letter writing skills are not best to say the least!

meandu229

mine are rubbish as well il be honest but this is it hope it helps some of you,, always go to the top with complaints,, dont argue with people who are on low wages wishing they werent at their jobs cause they wont be as helpful
sent to
peter.erskine@o2.com
within 48 hours had a nice man call me saying he was sorry and stuff,, dont use exact email please but here it is for you guys


Dear Sir

I have recently upgraded my account with o2 and extended this from my
original 12month contract to a new 18 month contract as I was happy with
the service and customer service I have always been provided with. This
was up until I checked my online bill which I do almost daily and I see I
have been charged £167.73 for gprs bills up until now i had always used
this for free. I always check my bill to ensure that I do not go over my
limits. This was a total shock and with being a student at the end of the
university year I have very little money at the moment and did not expect
my latest bill to be more than 8 times more than any of my previous bill.
Is there not a failsafe to tell customers that they are so much over their
normal spend. If there is no agreement that we can come to then I may have
to reconsider my new contract as I can not afford to pay this amount of
bill at the moment.

Please return any emails to this address.
Thankyou
Alex Hole
mobile number ********
user name ********

impulse

I have finally heard back from 02 and they have admitted,on checking,that my number was NOT sent a text message informing me that wap was going to be chargeable

They are refunding all gprs charges and have given me notice that it will become chargeable in 1 month from now

Hope this helps someone who is in the same situation of being charged without notice

Anon

Impulse - how did you manage to get them to look at your account again? I am sure that there are many on here who didn't receive the text message and therefore may be able to get them to review their decision.

Many thanks

Anon