3 is the cheapest, but is it best

Jonno71

I have moved over to 3 with one of their rolling contract deals.

100 mins (all networks)
3000 texts (all networks)
1gb of net/data

. . .for £10 a month. This is far better than what I was getting with O2 of 300 texts, no mins, 500mb of web for £10 and no signal/service since Jan. And 3's 3G is extremely fast in my area, so, so far, pleased.

kittykitten

So far my experience with 3 is not good....

After much deliberation I decided to order a refurbished iPhone with 3 - the fact that it's a refurbished phone makes it far and away the cheapest iPhone package around, although it is a 24 month contract.

Ordered online, all well and good. Ordered at 11pm on thursday, as website quite clearly states that orders before 12pm friday can be delivered the next working day (saturday, as royal mail special delivery do the phone deliveries for 3). Orders after 12pm friday will be dleivered on tuesday.

Received the email saying they had my order, received the email saying it had been processed (both received by 11am friday). Only problem being, no sign of the phone today. I've spoken to 3 sales services twice already, turns out (and I quote) "the system" changed my delivery day after the order was submitted, so it's now not being delivered til tuesday. There'll be no-one at home on tuesday to take delivery, so it may well be next saturday before I can get my phone. Might possibly be able to pick it up on wednesday evening (my delivery office is open til 8pm on wednesday) but depends if royal mail want 24 or 48 hours after delivery before I can collect it.

Needless to say I'm not happy, was met with very much a "so what, not my problem" attitude from both of the advisers I've spoken to at 3, so have sent an email through their complaints system. Have even contacted local 3 store to see if I can go to store and buy one, but guess what? They don't do the refurbished phones instore. Typical.

Is it wrong of me to expect a sincere apology from 3 about this whole fiasco?

vintage_beanpole

kittykitten wrote: »

Is it wrong of me to expect a sincere apology from 3 about this whole fiasco?

I don't know if it's just me, but I think you're overreacting a little bit. It's not really that bad is it?! Sometimes genuine mistakes are made, and I wouldn't even bother spending the time complaining.

sezzlebum

i had a 3 mobile, it got stolen,
i reported it stolen and blocked the sim, asked for a replacement sim so be sent
a month later still no sim, i ring again, was told it was on its way.
another month later and no sim, i rang and told them i wasnt paying for it as they werent providing me with the service
no sim ever arrived and they never terminated my contract until the 12 months was up:(

Exhortation

kittykitten wrote: »

Is it wrong of me to expect a sincere apology from 3 about this whole fiasco?

Yes, it is.

Sharon87

Whatever you do, do not get the Sony Ericsson Zylo phone, it is a piece of crap!

It gets no signal even though my brother's iphone 4 and my old sony ericsson w595 gets signal. I have my phone on call divert now because the signal is so bad and because now it's not even ringing or vibrating!! GRR Phoned up 3 and all they could do is keep get it sent back for 'repair', they have 3 stage of repair so will keep getting sent back and forth if it doesn't fix the problem. Then when I tried to upgrade to a better phone because the phone they provided isn't working, they tried charging me an extra £16 a month (on top of my £21) to upgrade to a new phone that only costs £99 and the same package. Trying to rip me off as I'm stuck with them for another 20 months! I will send the phone back for repair just out of curiosity, but only when I've bought a new phone.

3 Customer services suck, had nothing but trouble with them for this and previous contract. Which is strange because my brother has had good experience with them.

I blame phone manufacturers, nothing lasts these days, bring back long lasting phones that lasted as long as the Nokia 3310!

donnap83

I've just taken a contract out for an iPhone 4, £35 a month, should be delived on Saturday. Fingers crossed. They are by far the cheapest for the iPhone:j

clkaz

I ordered a 3 Mifi dongle from the 3 website. I paid £39.99 for the dongle and it is £15.99/month for 5GB data allowance on a rolling 1 month contract. I received it today and phoned up to cancel, after being tossed between different departments and being interrogated like a criminal on every exact detail of why I was cancelling and what date I may need to use the broadband again, I managed to get the woman to cancel it.

After the end of my first phone call (I had to make two, and the second call finally got me through to a woman who was willing to cancel the contract after a 30 minute interrogation), the man told me I could not cancel the contract only and keep the mifi modem as I am still within my 14 day return period, and that I would have to return everything, including the modem if I cancel now. Otherwise I could cancel at the beginning of next month and keep the dongle. I did not believe this as I had not read this anywhere and I had been told on the online chat that I would be able to definitely cancel the contract the day i received the package and cancel the contract only, so I would only end up paying for 1 month, and keep the dongle.

I phoned back up and finally managed to cancel it as I mentioned, and I asked if I would receive some sort of letter or confirmation of cancellation and was advised I would receive a bill a couple of weeks after my contract ends, including the charges I incur for going over my data allowance if I do, but I know I will not.

Anyway, I was just wondering if they tend to lie about cancelling and keep the contract going? I am planning on phoning them up again to confirm that it has been cancelled but it takes ages to get through and I don't have a direct number for 3 mobile broadband cancellations.

Does anyone have the direct number to get through to the 3 broadband cancellations team? If so, I would be ever so greatful if you could post it here

essexman77

kittykitten wrote: »

So far my experience with 3 is not good....

A
Is it wrong of me to expect a sincere apology from 3 about this whole fiasco?

Well yes becasue there customer service is Indian Call centres and I can could never understand them when I phoned

WhitmoreReans

Three have let me down again! Prior to going on holiday I called Three to make sure that roaming was switched on (I was waiting for the outcome of a job interview) and they assured me that it was in fact already enabled. Why, I asked had it not worked when I was in France six weeks earlier? Or the six weeks prior to that? (Before anyone asks, roaming was enabled on my handset) Ah, they replied, it will definitely work where you are going on holiday, absolutely definitely, I even received two text messages to say that it was enabled. Guess what? It didn't work. At all. This is now the third time that I haven't had any service from Three for a considerable period and I want, desperately, to give Three the boot. Does anyone have a number for UK based customer services? every single time I've called the Indian based customer services they've either been incapable of intelligible communication or have given utterly useless advice. I would rather stick pins in my eyes than remain a customer of Three.