16 year old child tax credit stopped

emmi31

rosemary jane
sorry couldnt ignore your post i had to say well done you for looking after such a poorly child
i myself have a little man who is 3 he has severe autism hypermobility hypotnia and global development delays learning difficultys i know how much of a challenge it can be a lovely rewarding one though

hope you get sorted soon

emma

MummyBobble

I rang tax credits and child benefit on 22 August to advise them that DD had enrolled at college. Received normal CB payment on Monday and random amount £3.16!) from CTC, so I'm hoping that my changes have gone through. No sign of a new awards notice though so I'm just spending as little as possible and keeping my fingers crossed.

ardimac

Why do the staff openly lie when we contact them?

We too had the same, no changes in circumstances other than our 16 year old autistic sone leaving school and going straight into full time college, therefore, effectively no change at all.

When we got the renewal pack, our child tax credits dropped by £600 for this very reason, I phoned up, they said it would be reset for the beginning of September and our payments would be made back up and any short fall also included from the low payment we got at the start of September.

I finally got through to a human being this morning to find out what our next payment will be!!!

Turns out we are still around £200 down on previous payments and so the payment where we only got around £700 will not be made up at all either???

Now we're confused, if our circumstances have not changed, why are we losing so much?

Our eldest, now 22 and no longer on the claim anyway, well, we never had any such issues when he finished school and went straight into college, the payemnts literally continued, but we were under a labour governemnt then and yet the tories say labour screwed everything up, so when we here Cameron stating they are reducing the so called deficit, now you know one of their sneaky little ways in which they work.

brylissian

zagfles wrote: »

You need to look at the annual amount, they may have overpaid you slightly earlier in the year for whatever reason (eg recalculating on the renewal).

Nope, no overpayment as contacted them to explain it properly. Apparently it's to do with the day it falls on? Well that payment i can wave bye bye to. The advisor told me he was confused too and that most people he dealt with that day have had a back payment but not me! Nothing had changed apart from the college. He didn't have any other explanation but this. All he could tell me was that the system was 100% accurate and to go through with a fine tooth comb when i receive the renewal. I thought it was an overpayment but there's no explanation on the system at all as to why one week has completely disappeared.

SaLoGo

beckydee wrote: »

2nd week for me now with no tax credits .it bugs me to call them to be on hold then i get charged am on bt low users is there any free numbers thanks

Mon 01 Sep 1409:27
03453003900
Special Svce20:04 £2.410 Fri 22 Aug 1412:23
03453003900
Special Svce9:24 £1.165 Fri 22 Aug 1412:20
03453003900
Special Svce2:24 £0.375 Fri 08 Aug 1410:27
08453000000
0845 Numbers8:41 £0.212

I got through to them on 020 9053 8192

I'm in the same boat... payments stopped in 1st Sept with no warning despite me giving them plenty of notice that son was off to college. After an expensive MOT my funds are lower than usual. Had I known in advance that this would happen I would have budgeted better throughout the year. Hope they start paying out soon as I have precisely £15.45 until 20th

kingfisherblue

I receive my tax credits weekly at the Post Office. After last week's much reduced amount, today I have received my recalculated amount.

psammead

Just a quick update - I managed to get through finally to a person yesterday (Weds) and spoke to a lovely really helpful guy. He told me that they had recalculated my amount, told me how much it would be and that the money missing from Fridays had already been put in my PO account on Monday. He also added the new notification would be with me soon.

He sounded so grateful when I said thank you I thought he was going to burst into tears!! When I said I was sure he was getting enough stick on the phone from stressed people so he deserved a big thanks his actual words were " You don't know how much that means - thank you so much" and put the phone down!!! I felt so sorry for him so would just like to add if you do speak to a person please remember they are just doing their job as best as they can and its not their fault the system is screwed. I know its hard when there's no money and the wolf is knocking at the door but it achieves nothing by shooting the messenger. Who knows? They may actually be in a worse position personally than you

Now to try and find out when we'll get a decision on my hubby's PIP claim, still that's only been going on since November last year so not holding my breath!

SingleSue

After getting a shock when I rang them yesterday (they had stopped everything as from Monday coming), I rang again this morning and it has finally been sorted out and payments will resume as normal from next week.

Mine had to be escalated yesterday to someone higher as apparently someone had made a major mess up on the claim (in all the kerfuffle of getting it updated, middle son had ceased to exist - he is NOT the 16 year old and the system was being slow updating youngest, the 16 year old) but thankfully, they sorted it all out within 24 hours...phew! I did get a little stressy yesterday when talking to them but didn't shout or get angry, more like cry and became a shameful wimp and I did apologise for subjecting them to a wimpy, wailing woman.

I too was extremely grateful when I got the news today and told them so, I was so happy and gushing in thanks that she was happy, you could almost hear the smile through the phone.

jules888

Will have to ring them this morning.No tax credits for 2 weeks.Thought it would go down as one son is going to uni but 16 year old is at 6th form.Havent received an award notice though sent form in ages ago.Normally get payment on a Fri.

Mips

I've been without tax credits for 4 weeks. Rang up the other day, they said another 5 weeks...

Living on handouts. It's ridiculous. Have emailed the MP though.