Sky cards from XL Trading

XLTradingUK

savemoney wrote: »

Is this your girlfriend

Good Evening all! Sorry about the wait for a reply - I have been busy for long periods today with the site with all of the increased orders we have been having.

My GF is much hotter than that give me some credit
She does have a wooden leg and has a parrot on here shoulder though....

1984ReturnsForReal wrote: »

Oooooooooooo

Look at all the responses from XL Trading.
Yet....
No mention of running an
ILLEGAL
WEBSITE
Nicely omitted from all Peters' comments.

Maybe because you are talking a load of crap which is why we are not responding....

Inactive wrote: »

Can XLTrading confirm that their prices are all inclusive of VAT for UK buyers?

Yes we can... but we are not going into our intimate business details with you all on here.
Thanks.

JasonLVC wrote: »

Keep up the good work XL - you are providing a huge amount of comedy and amusement for many, many people.

So to recap :-

1. explain why your 'business' is exempt from UK company, trade and taxation law?
2. explain why you can rent pre-release games for a fee and this does not contravene copyright law?

We await with baited breath your responses...

Many thanks indeed - we hope you are all enjoying the show.
We certainly enjoy wading through the endless stream of nonsense on show on here from people reporting to be 'in the know'

To answer:
1. Not at all - never said it was did I not
However, this is not my area in the service, so I cannot comment on the tax details, and other such financial matters fully.
2. Ermm.. we do not rent games out.... I must be missing this somewhere along the lines.. I stated we buy games which 99% of the times - a store will sell us (SELL) before the official release date either in the UK or imported from abroad.. 2nd time I will have explained this now mate

Do I have to explain point two again?

hairy_g wrote: »

Is that because they, (smiler03) have thanked 9 of your ten thanked posts?
Or could you have read his post where he tells us he has sent an e-mail to a major bank, threatening them with the police over a financial matter. :rotfl:

Not at all.. merely returning the very nice gesture from another member.
Having had previous dealings and suing two major banks myself for bank charges back - AND WINNING myself I would say, good on him for doing so.

nexuss wrote: »

XL trading i was told who you really are and also where you reside but you are entitled to your privacy.All your bank account transactions,web activity,mobile phone records and virtually everything would have been compiled to form a case before they can proceed.I have passed on your messages to someone that you wish to speak to the relevant authorities to claim ignorance but as always ignorance is no excuse.Bring this thread up in a few weeks and see what your opinion is then.

I really don't think you do my friend
If we are talking about our old business contacts details I think you may find that they are horribly out of date.. something which we are in the process of correcting with help from Nominet.
This is not our doing at all as we have only taken over the site within the last year and not had the chance to fully update the site.

Again, another yet boisterous post from something who knows not the faintest about us.
Join the rest of the sheep on the thread

Greycrow wrote: »

XL
I don't know how legit you are, but you're certainly putting up a spirited defence.
The only comment I will make is that, if you're selling working(?) SKY cards, there is only one place they can originate from and that is SKY. Their encryption system has not been hacked and unlikely to be.

Any chance of a bit of discount for MSE members?;)

Thankyou for your comments - we do vigorously defend our site and will continue to do so as we do NOTHING illegal on the site. It does not seem to sink in to the braindead on here when we have stated .. we buy them directly from Sky, paying them for the privilige to do so.... this does not seem to sink in with the ill educated masses on this site.

Thank you - honestly - for being someone who can see through this mire on here.

the_watcher87 wrote: »

don't bother with this, bought one of these a few months ago and it never worked and i have since asked for a refund without getting one no matter how many times i email the so called "company".

Always told I am being passed onto a different part of the company. Basically putting me off so I won't get my refund.
Once I had half given up on a refund I asked for another card and they told me that Sky had stopped sending them cards so couldn't send me another one. Yet again I've been told lies as this is here.

Would love to hear what his excuse is when he see's my post here because I am fed up emailing the guy.
My opinion is he is a guy operating out of his bedroom and he has no intention of ever refunding me my money but rest assured I will be posting this on any other website that I see chatting about his so called offers because if he is this so called legit business then why am I not entitled to my money back. Of course he can prove me wrong by refunding me the money he so readily took from me to begin with.

Have emailed you about this tonight.
The reason is dear readers of this thread - why the refund has not taken place at the moment... the card was activated in a Sky box and the card has been used for a period of time (we can see EVERYTHING that is being used on the card if necessary before providing said refund)

Whether this card has been activated in this clients box, is another story but the card HAS been activated and has started to be used before we received word that it was 'not working'

Our management team have therefore had to go through the account and work out how much time the card was used for and how much was spent on it before providing a full refund to the customer.... quite legal and within our legal rights.

We do apologise though for the length of time this has taken- and we hope to have this rectified with you ASAP.

As a customer service mouthpiece, I do not have the power to grant refunds - which are are looking into developing in the future. This is down to our management who deal specifically with this.

You can of course sort this our personally with us - or you can continue to run down our business on forums publicly.. either way, we have your details on system and can report you to your IP for defamation of the site if necessary.

Either way,, we would like to sort this internal problem away from this forum.
It is not doing us any harm at all - there is no point to this post.

If you wish, if you would like to go public - I can post the details of the account on here and let people know what you have been watching if you would like? They can then assertain themselves if we have ripped you off with the card itself? We can do this if you so wish. Or we can sort this privately away from this site.

That-Guy wrote: »

Trading Standards is your friend

Interesting you should mention them because under their terms and conditions, if a product has been used for a certain amount of time with no response to the seller ... they cannot claim a refund.
The card has been used, we are at the moment attempting to find out if it was the client who posted on here.

If they have been using the card and then decided they would like a refund, the product has been activated, used and cannot be returned for re-sale.. which we are in our legal rights to do.

Trading Standards would find in favour of us I belive - as would PayPal as the item has been received and used.

That-Guy

If your prices are including VAT where is the VAT number on your site? This needs to be shown along with Company Address and Phone Number.

You still need to answer why the sky cards stop working after 2-3 months?

suavekc

XLTradingUK wrote: »

We certainly enjoy wading through the endless stream of nonsense on show on here from people reporting to be 'in the know'

Does that include yourself??

the_watcher87

I sent these guys an email around the same time as I posted my last post and have now gotten a reply saying they will refund me the money.

I am posting this hoping I will receive my money tonight and if I do then I take back what I have said about them.

XLTradingUK

That-Guy wrote: »

If your prices are including VAT where is the VAT number on your site? This needs to be shown along with Company Address and Phone Number.

You still need to answer why the sky cards stop working after 2-3 months?

Again something I do not deal with on the site.. (tax details) but I will pass this over to our management for them to sort on the site.

If it needs doing.. it will be done.
The Sky Cards - again, I am only customer service.. I have not a clue, but I can find out for you.

JasonLVC

XLTradingUK wrote: »

We can offer console mods.. a lot of people do... and are still trading I might add .

You state you offer console mods, but your own T&C's state that you do not offer console mods - (as to offer both the mod and the backup would put the business in risk of attack).

So which one is it?

1984ReturnsForReal_2

XLTradingUK wrote: »

Good Evening all! Sorry about the wait for a reply - I have been busy for long periods today with the site with all of the increased orders we have been having.


Maybe because you are talking a load of crap which is why we are not responding....


Yes we can... but we are not going into our intimate business details with you all on here.
Do I have to explain point two again?

You are running an

illegal site

as you do not display your

Company Address

and now you have just admitted you are VAT Registered

which again

Breaks the Law

as you do not display your

VAT NUMBER


on your website either



I wont go into your own admissions of being a business & not a sole trader or "individual" (as you call it).

JasonLVC

XLTradingUK wrote: »

To answer:
1. Not at all - never said it was did I not
However, this is not my area in the service, so I cannot comment on the tax details, and other such financial matters fully.

The majority of your previous post made it very clear that you were an indiviudal and as such was exempt from companies act and EU website legislation. Are you now retracting that statement?

Now that you cannot actually explain yorself, you seem to be taking the view that this is 'not your department' and yet you posted with such authority prevously.

Is libel law your area of expertise as well or is that another deparment also?. It would be a shame for you to have made such threats to others when you had no undertanding of the law in the first place.

That-Guy

XLTradingUK wrote:

Again something I do not deal with on the site.. (tax details) but I will pass this over to our management for them to sort on the site.

"Management" should know all this and it should all be on the website before any trading takes place!

XLTradingUK wrote:

The Sky Cards - again, I am only customer service.. I have not a clue, but I can find out for you.

If you are Customer Service you should know the answer to the question.

XLTradingUK

JasonLVC wrote: »

You state you offer console mods, but your own T&C's state that you do not offer console mods - (as to offer both the mod and the backup would put the business in risk of attack).

So which one is it?

We would need to check these details as this was probably put on the site before I started working with XL... of course, if this is the case then we would need to get the editing pad out.

We do not offer backups... how many more times
We offer a service to duplicate what people ALREADY OWN or have legally signed to say they own.
We do modify consoles as to enable certain functions to be used ie: Homebrew and DVD playing especially on the Wii. We DO NOT however encourage piracy.

A client does with their console as they wish - our T&C's state that this is only for legal backup purposes only does it not

suavekc wrote: »

Does that include yourself??

Sound of my earlier aggressive posts were I believe a bit over the top - but again, people must understand, that this thread is attacking our livelihoods - a lot of the nonsense on here is not factually correct and we have the right to let people reading this know about it.

But I have calmed a lot since yesterday

the_watcher87 wrote: »

I sent these guys an email around the same time as I posted my last post and have now gotten a reply saying they will refund me the money.

I am posting this hoping I will receive my money tonight and if I do then I take back what I have said about them.

On it now for you - but you can also inform this forum of our quite excellent customer service towards you tonight and the package we have offered for the delay into this refund.

1984ReturnsForReal wrote: »

You are running an
illegal site
as you do not display your
Company Address
and now you have just admitted you are VAT Registered
which again
Breaks the Law
as you do not display your
VAT NUMBER
on your website either
I wont go into your own admissions of being a business & not a sole trader or "individual" (as you call it).

1. IF we were running an illegal site, we would have been closed down.
We have not, nor will be. Give it a few months, I will still be on here stating this and the site will still be alive.
2. Our company address is being sent to clients when placing a valid order.
Completely legal and above board for both PayPal, eBay and Google Checkout
We WILL be printing our details however shortly on the contact us section when we have finished the move.
3. As stated, I work for CS and not our financial area. I have been informed we are tax registered and that this is
taken care of. Again, the contact us section remains to be updated.

Again, you have accused of illegal acts - and again libelled and defamed our very good reputation.
But MSE will allow you to continue so, go right ahead.

JasonLVC wrote: »

The majority of your previous post made it very clear that you were an indiviudal and as such was exempt from companies act and EU website legislation. Are you now retracting that statement?

Now that you cannot actually explain yorself, you seem to be taking the view that this is 'not your department' and yet you posted with such authority prevously.

Is libel law your area of expertise as well or is that another deparment also?. It would be a shame for you to have made such threats to others when you had no undertanding of the law in the first place.

I do not personally own the site - no one has asked me this question can I point out.. I merely deal with websites who post about us, and deal with clients.. if someone had asked the quite obvious question that did I run the site, then you would have had a better answer

Hence I retract no statement.. the business and service is not my own.

As stated, the cards are legal.. we get them directly from Sky themselves.
Sky get paid what needs to be paid.. the cards are legal to use.
Again, end of discussion - as we are not going into the ins and outs which I have gone into previously.

Libel and defamation of a site IS one of my areas of expertise.. hence the reason MSE reacted as fast as they could when a legal document was submitted to them and why they have done as we have requested.
The very fact that they are STILL allowing people to continue to post libellous and defamatory comments when they cannot prove their posts is beyond me.. and I am sure Martin Lewis DOES NOT frequent the site otherwise this thread would have been closed LONG before now.

That-Guy wrote: »

"Management" should know all this and it should all be on the website before any trading takes place!

If you are Customer Service you should know the answer to the question.

Our management, if necessary will make the changes which people have asked us on here to do. If this will improve our site and it will encourage more growth of the business, of course we will add the details and I will make it known that people would like to see this happen.

Not particularly as this is more a tech support question is it not?
Tech support is totally different to customer service.
You should know this