Barclays Bank Accounts

stclair

never-in-doubt wrote: »

I rung at approximately 11.21am. I eventually got answered at 11.43am (22 mins on hold )....

Coversation went like this:

N-i-D - Hi I applied for a bank account on 31st August and still haven't heard from you...
BB - Ok Sir, what is your name etc (basic security stuff)
N-i-D - I just want to check my application was received and is being dealt with, being you've had it for a whole month now?
BB - And can you just confirm your name for me?
N-i-D - I just did!
BB - Sorry Sir, in order to process a search I require your full name
N-i-D - Its Never in Doubt
BB - Thank you and your date of birth?
N-i-D - EH? I just gave you that as well, what are you doing?
BB - Sir, before I may proceed I require you confirm your date of birth
N-i-D - Grrrr - I answer and repeat security
BB - I am sorry Sir, there seems to be no account opened for you
N-i-D - Ok, what is happening?
BB - Nothing Sir. You have no account with Barclays Bank.
N-i-D - I know I don't, I applied on 31st August!
BB - Sir, no you never
N-i-D - Are you calling me a liar? I have an email and my credit report that proves you searched my credit record and emailed me to say you'd be in touch shortly.
BB - No Sir, you have not applied to Barclays Bank. Is there anything else I can help you with today?
N-i-D - You haven't helped me in the first place - please may I speak to your manager?
BB - Thank you for your call Sir. Please call again if I can be of further assistance...
N-i-D - Excuse.......

Line went dead. :mad::mad::mad:

Part 2 to follow - need a cig as i'm raging! :mad:

Was the advisor someone in the UK? :rotfl:

book12

That is bad customer service!

Hopefully, when you call again, a different person will be better, and hand you over to the manager if necessary. Alternatively, ask to be put through to the 'Head of Current Acounts'.

book12

stclair wrote: »

Was the advisor someone in the UK? :rotfl:

I was thinking about that too.:p

never-in-doubt

The below is the transcript of my most recent call to Complaints Dept (I rung at 12.14 and got through at 12.21)

N-i-D - Hi, I recently rung to enquire about my application and was cut-off when I asked to speak to a manager.
BB - Takes me through security
N-i-D - Can you confirm that you have received my application?
BB - Sorry Mr XXX, we do not seem to have received one for you, when did you apply?
N-i-D - 31st August 2009, I have an email and credit report that shows several searches
BB - Maybe then you'd have been declined, if there were a lot of searches....
N-i-D - Nooo - searches by Barclays relating to my application!
BB - Oh, sorry Mr XXX! (lol bless her)
N-i-D - So have you received my application?
BB - No, it doesn't look like it but then if you go into a local Barclays..... (I cut her off)
N-i-D - NO! I applied online as the nearest bank is 27 miles away, therefore if you cannot provide applications online why let me do it?
BB - I'm sorry Mr XXX, the branches do have better access than us.
N-i-D - No way! You cannot be serious and expect me to believe the branch have access to things that you don't? Please give up!
BB - I am serious, maybe if you go into the branch with some ID they can open it for you there and then...
N-i-D - No, you mean i'll have to reapply there and then? If you have no details then the branch won't - will they? Is your manager there, i'm not complaining about you but this needs investigating?
BB - Ok Mr XXX, i'll just pass you through to my supervisor...
N-i-D - No, a manager please. This is serious as it now constitutes a breach of Data Protection and as such I require a formal complaint to be recognised therefore would appreciate a manager.
BB - Ok, i'll have one call you within the next hour....
N-i-D - Thank you!

And that's that! I'll update soon....

never-in-doubt

stclair wrote: »

Was the advisor someone in the UK? :rotfl:

Of course not mate - haha - silly question! lol..... scripted questions! :rotfl:

stclair

book12 wrote: »

That is bad customer service!

Hopefully, when you call again, a different person will be better, and hand you over to the manager if necessary. Alternatively, ask to be put through to the 'Head of Current Acounts'.

Id speak to the complaints dept on 0113 389 8065 there in the UK and generally quiet helpful.

never-in-doubt

stclair wrote: »

Id speak to the complaints dept on 0113 389 8065 there in the UK and generally quiet helpful.

You got a Leeds local number? Hmmm, cheers mate! :beer: I'll give them to 2pm to call me then ring that number!

book12

The second person you spoke to seems nicer.

never-in-doubt wrote: »

Of course not mate - haha - silly question! lol..... scripted questions! :rotfl:

When I called a few weeks ago about to see if a regular transfer is set up. The advisor from India said, you can only set up standing orders. A regular transfer is basically a standing order..., then I got transferred to a UK call centre after that.

I hate their scripted answers. I think certain parts of the conversation should be scripted, but not ALL.

stclair

never-in-doubt wrote: »

You got a Leeds local number? Hmmm, cheers mate! :beer: I'll give them to 2pm to call me then ring that number!

I dont do 0845 and the likes of

book12

never-in-doubt wrote: »

You got a Leeds local number? Hmmm, cheers mate! :beer: I'll give them to 2pm to call me then ring that number!

Try this freephone number that I found on the saynoto0870.com website for Barclays complaints: 0500 007234

At least it's better than the 0845 number.