mobiles.co.uk are they trying it on? NOW RESOLVED

Mobiles.co.uk_company_representative

Silk wrote: »

I did make contact with you on the morning of the 11th and what happened after that Ben ??????????

Hi,

The phone was returned to the warehouse by us, the contract cancelled within 2 days and a goodwill compensation cheque (which you did not ask for) of £50 to cover the postage, any O2 bill for the period you had the phone and the time you spent trying contact us.

Regards,

Mobiles.co.uk_company_representative

Quentin wrote: »

not addressing the issue

I have already done this - I have asked (via PM and here) for the information I need to be able to investigate.

Beyond this there's nothing you or I can do to help the OP at this point.

Regards,

Mobiles.co.uk_company_representative

Without going into details - because the customer has asked that I do not, as a result of the way this thread was 'hijacked' (their words) - this has been fully resolved to the customer's satisfaction via PM.

Regards,

Guys_Dad

Mobiles.co.uk_company_representative wrote: »

Without going into details - because the customer has asked that I do not, as a result of the way this thread was 'hijacked' (their words) - this has been fully resolved to the customer's satisfaction via PM.

Regards,

It would be forum etiquette if OP confirmed this to be the case. There are over 500 viewers to this thread and I expect that many of them may be potential - or otherwise - customers or others who are fearful for their cashbacks.

It behoves the OP to say whether or not they have made a mistake with the dates or if, in fact, they were correct and you have advised your claims department to settle. I am sure that, as avery experienced MSE member, OP will not wish to leave this up in the air.

bindiboo

Mobiles.co.uk_company_representative wrote: »

Without going into details - because the customer has asked that I do not, as a result of the way this thread was 'hijacked' (their words) - this has been fully resolved to the customer's satisfaction via PM.

Regards,

Firstly I would like to thank Ben for his speedy response regarding my query. I can confirm that it has now been resolved satisfactory.

I would certainly advise anyone else to contact Ben should they have issues and to give him a chance to help.

THANKS BEN AND THANKS MOBILE.CO.UK:T:T:T:T:T

bindiboo

Guys_Dad wrote: »

It would be forum etiquette if OP confirmed this to be the case. There are over 500 viewers to this thread and I expect that many of them may be potential - or otherwise - customers or others who are fearful for their cashbacks.

It behoves the OP to say whether or not they have made a mistake with the dates or if, in fact, they were correct and you have advised your claims department to settle. I am sure that, as avery experienced MSE member, OP will not wish to leave this up in the air.

hi gd, I did not believe that I had made an error with the dates as I believed that the connection date was the date that the mobile was delivered. I did not realise that the connection date would have been earlier, which took me into Jan. Hence why the Aug bill was rejected.

To clarify, your connection date is the date that will be stated on the invoice and not the date that your mobile was delivered. I hope this helps someone.


I would also like to thank all the 500 mse'rs that viewed and replied to my op.

Guys_Dad

edit - deleted as OP's post and mine crossed. Thanks for clarifying.

Mobiles.co.uk_company_representative

Thanks bindiboo - to (hopefully) end this thread, I'm arranging a scanned picture of one of our invoices with the relevant connection date circled for our cashback claims page so in future it's more obvious which date should be used.

Regards,

Guys_Dad

Ben,

I apologise for having jumped the gun earlier and I hope others do as well. It may be worth adding a couple of words to your cashbac guide on the web to alert customers to this potential situation.

Apologies again.

OneADay

Cotton frigg..sorr....y......mutter..ben..any more threads like this, we won't have anything to moan about......:mad:.....whats the world coming to these days!