mobiles.co.uk are they trying it on? NOW RESOLVED

Mobiles.co.uk_company_representative

Again, "precisely" - "exact, accurate". If the customer believes they were connected February 2nd (a Monday) because this was when the phone was delivered it could be the date on their invoice (the connection date for purposes of claiming) is 30th January.

Without an order number or any way of identifying the customer I can't do anything yet, so all of your accusations and assumptions are simply counter-productive jumping to conclusions based on nothing.

Guys_Dad

Quentin wrote: »

This is the post you are taking exception to:



You seem to be suggesting this is a lie:



Why?

But apart from wrongly accusing me of calling you a liar, you make no attempt to say why you don't accept what has been publicly posted!

I think we need to hold fire and wait a reply from the OP.

If the scenario is that mobiles.co.uk despatched the phone on Friday 30th or Saturday 31st, then the connection date would have been January, even although the phone may not have been received till 2nd February. I which case, pedantic though it may be, the claim should have been based on a January start date.

So, come on, OP, shed some light.

I]Edit:- Company Rep already beat me to it[/I

Quentin

Mobiles.co.uk_company_representative wrote: »

Again, "precisely" - "exact, accurate". If the customer believes they were connected February 2nd (a Monday) because this was when the phone was delivered it could be the date on their invoice (the connection date for purposes of claiming) is 30th January.

Without an order number or any way of identifying the customer I can't do anything yet, so all of your accusations and assumptions are simply counter-productive jumping to conclusions based on nothing.

The OP qualified their post by twice stating their "connection" was in February!

The inference from this is they know the difference between delivery and connection, otherwise why stress the point?

Mobiles.co.uk_company_representative

I'm never going to be able to hand this account off to a Customer Service dept if every single request for help results in a multiple posts from certain users throwing their opinions out as fact; so either certain users keep their opinions to themselves unless they're being helpful (none of the posts here from certain users have been helpful to the OP - not one) or I have to end our participation in MSE.

This is not the result I want and it's entirely down to certain users. Either let this account help customers without interference or accept that you are not respecting the spirit of why MSE has Company Rep accounts.

I haven't received one single PM from certain users, which to me is evidence enough that solving problems and helping consumers is not their main aim; it's all ego and showboating. I came here happy to spend a few minutes each day sorting out problems where we are to blame (in case you didn't realise, it's not always the company that's to blame) and answering industry questions and ended up faced with uninformed and opinonated attacks in public, and spending way too much time trying to reason with immovable forces. If these attacks, questions, suggestions etc came as PMs then I'd be much happier (not because they weren't visible, but because they would obviously be aimed at improving things from a consumer point of view instead of trying to scalp a retailer in public).

Food for thought, I'd hope - either let us help customers (see MSE-supplied sig) or accept why we have to leave.

Guys_Dad

Quentin wrote: »

The OP qualified their post by twice stating their "connection" was in February!

The inference from this is they know the difference between delivery and connection, otherwise why stress the point?

No harm in holding fire till they confirm.

If they do, then the rep will be expected to explain. If they have made a mistake, and it was actually delivered in Feb but connected in Jan, then less said by us, soonest mended. Waiting a few hours for a reply to get at the facts won't harm anyone.

Mobiles.co.uk_company_representative

And if it was human error, and we should have paid it, then we will. This is what this account is for, not debate, problem solving.

It could be the OP has already contacted cashback@ as I suggested they did in my PM and they have sorted things out.

Regards,

Silk

Mobiles.co.uk_company_representative wrote: »

And if it was human error, and we should have paid it, then we will. This is what this account is for, not debate, problem solving.

:rotfl::rotfl::rotfl:
!!!!!! wake up Ben smell the coffee !
They don't get solved they just get made worse !

Mobiles.co.uk_company_representative

Dozens of happy customers who've had their issues resolved would say otherwise.

We resolved your issue (you wanted to return a phone, you had trouble getting in touch with us, we arranged the return, the replacement was out of stock, we cancelled your contract). I know you're going to argue with this but these are the facts.

Regards,

Quentin

Mobiles.co.uk_company_representative wrote: »

none of the posts here from certain users have been helpful to the OP - not one

Assuming I am one of the "certain users" you aim at, I refer you to post #5.

The thread is entitled "mobiles.co.uk are they trying it on?", and the thread has developed.

Your time has been taken up by you prolonging arguments, and not addressing the issue, and of course by your false accusation about me which I rightly protested and you subsequently apologised for.

Silk

Mobiles.co.uk_company_representative wrote: »

Dozens of happy customers who've had their issues resolved would say otherwise.

We resolved your issue (you wanted to return a phone, you had trouble getting in touch with us, we arranged the return, the replacement was out of stock, we cancelled your contract). I know you're going to argue with this but these are the facts.

Regards,

Please don't wind me up Ben because you are making it worse.
There are not "Dozens" as you put it in fact I'm hard pushed to find any !
You did not arrange return at all please show where you did ?
You did not cancell I did
You will find those are the facts
They are all there on the thread in black and whitealong with all the other sorry facts about the saga
Bit of an understatement " you had trouble getting in touch with us" and I did make contact with you on the morning of the 11th and what happened after that Ben ??????????