Virgin Media: Haggle down your costs.

merdoom

johnleach wrote: »

No luck for me! We're existing Virgin customers, moving house, and wanting unlimited Broadband and free anytime calls, which they said would cost me £29 per month (but with the first 6 months half price). Tiscali can do this for £20 a month. They tried to fob me off with 6 month half-price offers and free set-up, but when I explained that in comparison to the 11 years we plan to stay in the new house (before I retire) at an extra £9 per month we were talking nearly £1200, which six months of £15 didn't really compare with. When I pressed it they simply asked when I was moving so they could arrange disconnection. I obviously don't have the gift!

hello, also moving house and was planning to try to get my bb upgraded(by saying i was moving to sky) - on m? pack at the moment, but seem to get all tv choice on demand free (says subscribed) thought it was because sky went away, but my mum signed up last month for the cheapest pack and also has it free? (does everyone get it free?)
anyway, any ideas on the best route to take to get a little extra? i actually would like to change to sky for the new customer pack but don't think i would pass a credit check :mad:

looks like the above poster didn't have much luck though.
would like faster broadband or possibly some extra channels, call costs won't matter as i am anti-social and hardly ever use the phone!
also would like to get a wireless router as am still wired.
any ideas/ gameplans?
any help appriciated sure my 6 month old will cry on demand in the background if that helps

robomoan

We have been customers of Virgin since NTL days and are paying
£69.45 incl line rental for TV: XL, BB: M, Phone: Talk Eve and W/e and Sports 1 and 2.
Seems a poor deal to me but when my husband called them to ask for a better one they said they couldn't improve on it. Is my husband a lousy haggler or should we accept this offer?
Anyone getting the same package for a better price please?

MunnyMan

am i getting ripped off here by VM?

TV:L = £11.50
Broadband Medium = £18.00
Phone line rental = £11.00
Talk unlimited = £7.95
Talk Mobile = £1.50
Additional set top box = £9.50

Grand Total = £59.45 including VAT

Shall i ring up and try and hang em what do you reckon? :rotfl: seems good timing considering the Sky £16.50 deal at the mo, i know i would have to have a BT landline installed and presumably Virgin know this also, i dont really wanna switch just screw Virgin to the floorboards and use cancellation and Sky as my weapons, its about time someone recieved the wrath of my credit crunch hardships :rotfl: :rotfl: :rotfl:

RJG007

merdoom wrote: »

hello, also moving house and was planning to try to get my bb upgraded(by saying i was moving to sky) - on m? pack at the moment, but seem to get all tv choice on demand free (says subscribed) thought it was because sky went away, but my mum signed up last month for the cheapest pack and also has it free? (does everyone get it free?)

Hi, Just to confirm that I have TV Choice on Demand saying that it's subscribed too. I contacted Customer Services to check my services and said nothing about this, and they confirmed that I'm not paying any extra subscription cost.

Do you think that Virgin are upgrading their packages for On Demand, or that there's going to be a sting in the tail of next month's bill when I find out that I'm being charged for it?

Does anyone know for sure?

DemiDee

I have always paid extra for full itemisation and up until last year, I was getting just that. Now, I only get those calls listed that I've been charged for and not the complete list of numbers dialled. Has anyone else had this problem? Dee

princess_loki

DemiDee wrote: »

I have always paid extra for full itemisation and up until last year, I was getting just that. Now, I only get those calls listed that I've been charged for and not the complete list of numbers dialled. Has anyone else had this problem? Dee

yes - i have to agree that i noticed that too! if you pay for fully itemised then that is what you want - for example proving that you have made phonecalls to your bank / insurance company. luckily when we did have to prove that we had called the bank oh had used his contract mobile phone and it is fully itemised online.

i may phone them and ask about e-billing and see if i can get fully itemised this way.

mini_monkey

I'm sure this must have been covered on this thread somewhere but 48 pages is a lot to scroll through!

We recently tried to alter our VM package to a cheaper deal and after we had gone through all the prices / what we got for our money etc I happened to ask when our current deal with VM expired and was told it would have been April '09 but if we were to continue with the alterations we would be starting a new 18 month contract that would run until September 2010! The savings I had been offered certainly were nothing to shout about so when the contract ends in April I'm looking to leave and move elsewhere.

I appreciate these "tying-in" contracts are the norm now but it infuriates me that cheaper deals are always coming out (often with rivals to VM) that cost me an arm and a leg in cancellation charges to switch to and therefore leave me no better off!

FYI:
Line Rental: £11
Talk Evening & W/E: £3.45
TV Size XL: £22
V+ box: Free
Add. box: £5
Broadband M: £18
Bundle Saving: -£9

Total £49.95

Pink_fluff

I am not currently a vm customer. But they have what looks like a good deal (for me anyway) on the website. I have a few questions, which I cannot find the answer to on their site!!

Is there an installation charge? I don't want v+ - i only want the bog standard box.

Do they need to fit any kind of dish/box to your house?

Help appreciated!

Pink_fluff

Added to prev....

Also what is the difference between 2mb and 10mb broadband? is it the speed or, is it how much you can download.

Thank you!

vladman

Hi, I wonder if I can get some advice.

I've been with Virgin for a good few years now (long out of contract), since the days of NTL, and currently I'm paying:

• Phone, TV & BB Bundle - £-9.50
• Telephone Line Rental - £11.00
• Talk Weekends - £0.00 - I virtually never use the phone
• Caller display - £1.75 - this never worked, so I assumed they forgot to apply it and didn't bother calling about it, just noticed they'd been charging me all along.
• V+ Box - £0.00
• TV Size: - XL £22.00
• Broadband Size: XL £37.00

Total: £62.25 (occasionally higher, depending on calls, and rented movies)

After looking into possibly switching to Sky because they have so much more HD content, I came across various threads (mostly here and on digital spy forums) on how people manage to bring their costs down by phoning retentions (is there a direct number?).

Can anyone give me some informed advice as to what I can realistically hope to get Virgin to reduce this to (£40-45-ish?), and any specific tips as to what to say/ask for specifically?

Should I "threaten" them with leaving for Sky?

What's up with Virgin and HD channels anyway, I don't understand how they can hope to keep customers happy with 1 HD channel (as opposed to nigh on 30, if I'm correct, on Sky)?? Other than this lack of HD channels, I'm generally happy with their other services.

Many thanks.