Virgin Media: Haggle down your costs.

skonz

I am currently on ;

XL Phone
M Tv
L Broadband

All for £32.25 a month.

Rung retentions and said I was going to go to 02 broadband and have a BT line and anytime calls for £23.54 a month. I asked for a better price or a upgraded service on the TV. Would not offer me anything decent. I was offered XL at a total price of £44.00, In my opinion not really worth it. I have been a loyal customer for 2 years and have always paid my bill on time. Might just join 02. Not to bothered about internet speed.

SunnyBrighton_2

:j
Thanks for this thread - just got VM bill on which my discount had finished, which put the monthly rate up to £28.60 from £17.50 - for BB 2mb and phone w/ends. It took 2 calls but I got BB 10mb and phone ev + w/ends for £20. So am delighted!
:beer:

skonz

UPDATE

Rung Virgin Media today to say I was going to SKY.

They offered me the following;

XL TV with V+ HD Box (£149) I got the box for free and also free installation.
XXL Phone with Cheaper mobile and International calls
10MB Broadband

All for £39 a month :j

Broadstone

I spoke to VirginMedia several times over the last few weeks and have got the following package for £30.25 per month :

L Phone (free eveing and w/end calls)
L BB
M TV (tend to watch mainly BBC, ITV programmes)
Free V+ Box and installation

They have put me on the Triple X package as I have been with them for a few years.

I started the ball rolling by saying that I was being offered a better deal with SKY and unless they could beat or match it, I would go elsewhere. At first customer services retention people said they couldn't beat it. So I sent an em to Richard Branson [EMAIL="richard.branson@fly.virgin.com"]richard.branson@fly.virgin.com[/EMAIL] and CC'd [EMAIL="webteam@virginmedia.co.uk"]mailto:webteam@virginmedia.co.uk[/EMAIL].

Next day, I got a call from some senior customer service person, who offered me the above deal. I am also not on a contract. My only advise is not to give up and not to be rude to them.

By the way, Virgin are alos offering free upgrade XL TV and ESPN sport for this month, which I have grabbed.

Money_Saving_Forever

I've been on a deal which is £16.95 (approx) for ages:

TV: M
Phone: XL

I wanted to add BB: L and they offered it to me for £32.95. Considering I have been with them for over 10 years I thought it was a pi$$ take! What annoyed me more is that I have recommended others to go with VM and they have the above for cheaper than £32.95 with BB: L

Threatening to leave makes no odds any more and nor will the fact that you been with them since NTL days.. :mad:

Broadstone

What package are you on ? They have put me on a 'Triple Loyalty Pack' as I have been with them for so long; although you have been with them for even longer. This means that my bill is dicounted by £8-00 per month.

Suggest you see how much SKY would charge you for the above (I bet that it is a lot cheaper) and go back to customer services to see if they can beat it; otherise threten that you will be going to SKY. Probably also query whether you are on 'Triple Loyalty Pack' as you have been with them for so long. At the moment, Virgin don't want to lose people to SKY. Hope this helps.

Money_Saving_Forever

Broadstone wrote: »

What package are you on ? They have put me on a 'Triple Loyalty Pack' as I have been with them for so long; although you have been with them for even longer. This means that my bill is dicounted by £8-00 per month.

Suggest you see how much SKY would charge you for the above (I bet that it is a lot cheaper) and go back to customer services to see if they can beat it; otherise threten that you will be going to SKY. Probably also query whether you are on 'Triple Loyalty Pack' as you have been with them for so long. At the moment, Virgin don't want to lose people to SKY. Hope this helps.

Not sure but the discount I get is called Loyalty Pack Phone. Sky is £38.50 like for like. I'll be drafting up an email then

Igor_bristol

I was on £17.50 deal for last 12 month.(BB-M Landline-M)
Before my contract finished I rung twice and 2 different persons told me I'll be paying the same money.
But...
Just recived new bill!!!
It's 23 Now!!! And added extra service for 1 month in advance so need to pay 28 quid!:mad:
Rung twice.
- customer adviser - lady told me she can not do anything!
- and next one the retention person.Quoted £14.99 with Tiscali. Have been asked what kind of deal I look for.
Said 10Mb + 17.50/month
Got it!! For next 12 month.

Shame I didn't call before my contract has finished I would avid extra 10quid charge.
Next year I won't be waiting for my last bill ...

Happy now.:j

Alias_Omega

Existing V+ box installed,and existing wireless router.

New deal, no contract.

XL Tv
10MB BB
M Phone

£30 per month..

quester123

Hi
thought i'd let people know that i was paying £28 74
to virgin for TV size M
BB size L
Line rental £11 + talk inter £1.50 + talk mobile £1.50 + talk unlimited
£7.95 and paper bill £1.25
Now get V+ box
XL tv
BB L
Phone line all for 31.50
Was pleased with this
Many thanks to all the clued up moneysavers for the advice