world mail panel

mavisangelica

Has anyone else received a 'branded' item today? This is the first time I have received anything like it on the panel. It contains a transponder but there is nothing else inside that identifies it as being from the panel, ie no letter or return envelope. I have emailed them to find out what to do with it.

djjunk

Yes I have too. Can you please post their answer, if possible? It will avoid bombarding them with mails.

Kirri

mavisangelica wrote: »

Has anyone else received a 'branded' item today? This is the first time I have received anything like it on the panel. It contains a transponder but there is nothing else inside that identifies it as being from the panel, ie no letter or return envelope. I have emailed them to find out what to do with it.

Yep I got one too, linked with a card? complete with all the usual coupons in it - just thought it was my normal statement - but there was a transponder in it (no envelope and no letter number like normal panel items).

Not been on the site yet to see how to log it..

mavisangelica

Kirri wrote: »

Yep I got one too, linked with a card? complete with all the usual coupons in it - just thought it was my normal statement - but there was a transponder in it (no envelope and no letter number like normal panel items).

Not been on the site yet to see how to log it..

Yes, that's the one.

mavisangelica

djjunk wrote: »

Yes I have too. Can you please post their answer, if possible? It will avoid bombarding them with mails.

Will do. Not had to contact them before so not sure how long they take to reply.

djjunk

I have contacted them once before and they are pretty quick and seemed efficient.

djjunk

I have just got the email, even though I did not write to them. So thanks Mavis angelica for contacting them.

mavisangelica

djjunk wrote: »

I have just got the email, even though I did not write to them. So thanks Mavis angelica for contacting them.

Just received an email from them and would presume that it is one that they are sending out to everyone as it is asking me to confirm the transponder number by replying to the email (I did send it in my original email to them) Here is part of the email I have received below.(I am never sure how much to disclose on one of these forums so haven't put the first part in which says the company of the direct mail.)


..... "However there should be a transponder included.

We would kindly ask you to please confirm the receipt via EMAIL by replying to this one.

Please state the date of reception (if you are not sure, please let us know) as well as the last 5 digits of the transponder number.

Kindly return the transponder along with one of your other transponders in a single return envelope.

If you have any questions, please feel free to contact us.

Kind regards,

Your Quotas Team"

iris

I emailed them earlier today and got the same reply. It seems rather silly not to have advised us earlier that this was going to happen. Like everyone else I was wondering what to do with the transponder as there was no envelope enclosed:cool:

redagila

mavisangelica wrote: »

Has anyone else received a 'branded' item today? This is the first time I have received anything like it on the panel. It contains a transponder but there is nothing else inside that identifies it as being from the panel, ie no letter or return envelope. I have emailed them to find out what to do with it.

Looks as though they have now realised their mistake.
Today I received the card, transponder & a letter which explained it was a test letter & just needed to be dealt with in usual way. Haven't been able to log on to enter the data as the site is down for maintenance.
I did not receive any other communication from them.