Glasses....anyone buy from Selectspecs or eyewearcentre?

SelectSpecs_company_representative

Marty,

I can see we responded to you yesterday afternoon. Please respond when you can. There looks to be a delay on all options at the moment but we can hold your order and offer a free pair of glasses from our gold collection for while you wait. While we have given an estimated time, most back ordered frames can arrive within a few days to a couple of weeks.

Hope this helps. Thanks.

SelectSpecs_company_representative

xtinaznap wrote: »

I ordered glasses on May 26th from Select Specs. At that time my credit card was charged for the glasses. On May 28th I received an email that said the glasses were discontinued and that I should email or call them to select different glasses. I emailed back and have not yet received a reply. I tried calling them and the number on their website does not appear to work even when adding in the UK country code. I am super upset and would like to know if anyone has had luck contacting them in the UK from the US - and what phone number did you dial?

Hi, our number should be working ok with the UK dialing code.

Please advise an order number should you still have a problem?

Thanks.

SelectSpecs_company_representative

Davidc4 wrote: »

I lost my glasses, looked around online and found a reference on here about Select Specs. I read and weighed up peoples good experiences and rants and decided that £6 plus £5.95 for postage was an ok enough an amount to take a risk.

It paid off. I lost the glasses on a Sunday, ordered them from Select Specs on the Monday and exactly a week later I am sat with glasses.

Nothing for me to complain about and I will be using them again instead of being ripped off by Specsavers again.

Great to hear, thanks for your feedback!

skdr84

I ordered Tom Ford glasses on the 16th of June and have been tracking the progress online. For the past 5 days the website says the lenses are being prepared for glazing. I have tried to call the number but it says it is out of service and after emailing customer service got an auto generated reply saying that due to high volume the response time could exceed 3 days.

Looks like Im not the only one wondering where my glasses are!

pakokelso93

I've ordered a pair of the £6.95 glasses from selectspecs this evening, as my eye test backed up that I pretty much need to wear them all the time and the NHS cheapy ones for us students are pretty poor / not very 'cool'.

Didn't realise the cheap ones were Hong Kong based until I read this. Mix of reviews across the board. I hope by 2ish weeks times I get a good pair of glasses.

Marty943

I did get an email stating that the glasses would be delayed 4-7 weeks. I sent a followup email and will wait that amount of time. I appreciate the gesture of providing me the Gold collection single vision if I pay the shipping. I'll try that as well and see how it goes. Thanks for your help, I'll post back once this is completed.
Marty Wright

SelectSpecs_company_representative wrote: »

Marty,

I can see we responded to you yesterday afternoon. Please respond when you can. There looks to be a delay on all options at the moment but we can hold your order and offer a free pair of glasses from our gold collection for while you wait. While we have given an estimated time, most back ordered frames can arrive within a few days to a couple of weeks.

Hope this helps. Thanks.

pakokelso93

My budget glasses shipped from HK arrived on Thurs, Only took a week! Bit cheaper looking in person than online pics, still good though. they feel good and my prescription isn't too taxing so all round win for me.

lobniski

Hi,

I just ordered 5 items from selectspecs on July 9th and was reviewing my order on July 10th only to realize that the prices changed after I logged in!!!

All the items are considerably more expensive than advertised. When I first entered the website, both the frames and the contacts were one price, only to be considerably higher after I log in without any explanation! And I only realised they are way more expensive now, after I placed the order (the different currencies made it harder to realize when I purchased). I have pictures to prove how the prices change on the items I ordered before and after I log in. Anyone else had this problem on their website as well?

I have tried to make contact with them through Customer Services for two days and haven't had any response. So, I will try this forum to see if they can address my case. It doesn't seem fair for the price to change in the middle of the shopping experience...

My order number is: 359681

Best regards,

Luciana

lobniski

OMG I can hardly believe the response Select Specs just sent me, so I will post it here so you can follow:

replied:

Hi Luciana Obniski
We are a UK based company, therefore our prices may in some cases reflect prices including VAT, however, once registered and logged in to your account with a delivery address outside of the UK, VAT will automatically be removed from the price and shopping cart value and vice versa.

We can’t change prices unfortunately.

Warmest Regards
Alina

Luciana replied:
Alina,

The prices INCREASED after I logged in, and not the other way around. I am not in the UK and the delivery will be in Portugal. How do you explain the price increase after login?

The price I payed for the items is still above what is being advertised on
the website right now, and changes considerably right after I log in. And I cannot buy unless I log in, so how do I get the glasses for the price you are showing on the website?

Even if that is standard procedure for your company (to raise the price
after log in automatically), it should be stated somewhere that the price
is being increased and why.

I'm not asking you to change the price, I am asking you to charge me the prices you advertised.

replied:

Hi Luciana Obniski
Thank you for your email – when you log in, you can see the prices for your country.

Without logging in you see incorrect prices (general ones). Once you log in, you can see prices for your order and your case.

Warmest Regards
Alina

Luciana replied:

Hi Alina,

I have bought in multiple websites all over the world (including UK, EU in general and US) and never have I experienced a website that will change prices according to where a person lives. That sounds even more outrageous than not having an explanation for this (or admitting to your mistake and refunding me the difference in pricing). I have tried switching my billing and delivery address to the UK and to multiple other countries, to see if what you are saying is true, only to realize the prices NEVER change back to the prices you announce!

You have to have a better explanation to give me for charging me almost 20% more than what you advertised than "Without logging in you see incorrect prices (general ones)".

I refuse to believe that this is the company's policy in this case or ANY other case, because if that is the case, than you have NO work ethics.

cb4fwh

Seeing as the majority of whats in this thread is negative, I thought that I would briefly review my experience with selectspecs.

I ordered a set of glasses with 1.74 lenses (my prescription isn't great). From submitting the order, to sending in glasses for PD measurement, to actually receiving the glasses the service was as expected - fast & responsive.

I had to wait about 15 days to receive my glasses, but was happy to do so given the cost savings.

I'll definitely be back for another pair before too long...