Glasses....anyone buy from Selectspecs or eyewearcentre?

bmwalker340

Thanks for your reply, I have checked and double checked in my spam folder, and nothing.

Rgds

nieldy

still no response, its hopeless having no way of speaking to someone. Still in the hands of Amex, as this company is refusing to give me any refund, RMA, returns address........

bmwalker340

Still not heard anything since I replied to "my ticket" on 7th Feb. Getting very frustrated by it all :mad::mad::mad::mad:

SelectSpecs_company_representative

bmwalker340 wrote: »

Still not heard anything since I replied to "my ticket" on 7th Feb. Getting very frustrated by it all :mad::mad::mad::mad:

I'm confused. According to our ticketing system you have been speaking to our customer services team before you posted your message?

Kind regards,
SelectSpecs.com

bmwalker340

SelectSpecs_company_representative wrote: »

Thanks. Yes, I can see all your tickets have been responded to. Check your spam and junk folders in your email, if there is nothing please log in to your account and select "My Tickets", the responses will be stored there.

Let me know if you have any further issues and I'll try to assist you.

Kind regards,
SelectSpecs.com

Replacement specs arrived today, many thanks for your help.

B Walker

Gillbarr

I ordered glasses from selectspecs but when I received them the had chips out of the lens. This was dealt with quickly and I sent them back to have the lenses replace.
Today I received the glasses back with the new lenses installed and they are worse than the original pair. They have a chip out of them in a different place than the last time and also the lenses seem to have been cut completely the wrong sharp and don't sit in the frames very well.

I have asked for a refund but am still waiting on a reply.

My order number is 259132.

Regards

Lawaking

Why do they have a lot of negative views and I am using them for the first time and not feeling too comfortable but I have paid them, they are asking me for my credit card statement, is this normal? Do they sell original specs? And why are they so slow without any number to call them on!

SelectSpecs_company_representative

Hi Frustrated,

Please do not panic, we launched a new version of our website on Monday which has affected the values of some orders in customer accounts, you have not been over charged.

We're currently trying to rectify this issue at the moment.

Kind regards,
SelectSpecs.com

pinkcloud

After all Frustrated101 has been through with this company the
SelectSpecs company representative should arrange a refund.

pinkcloud

SelectSpecs_company_representative

FRUSTRATED101 wrote: »

GOOGLE CATCH SHOWS YOUR TERMS AND CONDITIONS STATED PRICES MAY CHANGE..

Hi Frustrated. Not sure you read my message correctly but the prices have not changed, you have been charged the correct amount for the product and your order is in production now - hence we cannot cancel. As stated above the problem was due to the system update error, if you check your account now the correct amount is displayed.

You have not been overcharged at all.

Kind regards,
SelectSpecs.com