Glasses....anyone buy from Selectspecs or eyewearcentre?

surprise1

complaint to SelectSpecs

I have a complaint to SelectSpecs regarding of a additional payment for the delivery.

I have created two tickets on selectspec already more than 5 days ago and no response.

Can someone support here?

Tickets:
#17926


#17924

surprise1

SelectSpecs_company_representative wrote: »

Great to hear, it's also great to hear orders for our budget collections are arriving in good time.

I'll pass on the good words to the rest of the team.

I have a complaint to SelectSpecs regarding of a additional payment for the delivery.

I have created two tickets on selectspec already more than 5 days ago and no response.

Can someone support here?

Tickets:
#17926


#17924

surprise1

SelectSpecs_company_representative wrote: »

Great to hear, it's also great to hear orders for our budget collections are arriving in good time.

I'll pass on the good words to the rest of the team.

Selectspecs decided to reply to my ticket 10min after I posted the information on the forum.

The response as following is not again acceptabe:

"Thank you for your email, apologies, we are very sorry to hear that you are not satisfied with the service that you have received. Your item has been sent in accordance with international shipping, unfortunately we cannot be responsible for or control custom charges and clearance, apologies. Kindly show them your invoice that we emailed to you as a description of your parcel.

Warmest regards,

SelectSpecs.com Postage & Shipping Dept"


Dear SelectSpecs representative please see the below:

Sorry but I do not agree with your statement. When you announce that you deliver for £4.00 you should mention that you are not responsible for the control. For your information, I have been charged £40 for the delivery and clearance here at Switzerland. The amount could have been only £10 if Select Specs had sent the Invoice with the package and for that reason they charge administration charges.

So in this case is SelectSpecs responsability to send the Invoice with the package to avoid this kind of situation.

I am totally unhappy that I have to resolve everything and make the calls with the Post from UK and Switzerland to receive my package.

JoeMoomin

Still no response from SS on my ticket 3 days later and the rep is regularly logged in on this forum - are you avoiding dealing with this issue?

jaspat549

I've bought glasses from SelectSspecs in the past without any problems but an order placed in early August still hasn't been delivered and I've had no response to an e mail other than a routine acknowledgement. In case anyone from Selectspecs is still reading these postings my order no is 184390

SelectSpecs_company_representative

prcreate wrote: »

Sure thing - the order number is 180964
I was promised that the glasses would be delivered by yesterday...
they have not arrived!
I really appreciate you looking int it for me

regards
Phil

Apologies for the delay in replying, I was on leave. It looks like your glasses were shipped to you on the 2nd September so you should have received your order by now.

SelectSpecs_company_representative

jaspat549 wrote: »

I've bought glasses from SelectSspecs in the past without any problems but an order placed in early August still hasn't been delivered and I've had no response to an e mail other than a routine acknowledgement. In case anyone from Selectspecs is still reading these postings my order no is 184390

Apologies for this, your email was replied to yesterday as we were catching up from the weekends orders and emails, this sometimes causes a short delay with replies to email.

From what our optician says there was a delay with the manufacturing of your lenses, but I know for certain that these are being made up for you at the moment and should be shipped to you shortly. Sorry about that.

SelectSpecs_company_representative

JoeMoomin wrote: »

Still no response from SS on my ticket 3 days later and the rep is regularly logged in on this forum - are you avoiding dealing with this issue?

Not at all, I was on leave for a couple of weeks. I can see your tickets have been dealt with so there is no need for me to comment further.

neilht

Hi james can you have a look at my order please? number 189729

I have made the additional payment for prism, and left messages on the helpdesk and the order remains on hold? How long will I be waiting to recieve the glasses?

Thanks

Neil

neilht

I'm starting to wish I used another company now, the reply said they are waiting for my glasses??? (I sent my oakley frames for a re-glaze)

I sent them royal mail recorded, and the tracking information says they were delivered on tuesday!!!! ( I still have the receipt)

Have they lost my frames????