Mobiles.co.uk cashback problems

mobilejunkie

Thank you Lynsey. That's an amazing compliment. I know you have been busy helping people for a long time as well. It can be hard work at times! However, you can't please all of the people all of the time and I do know that I have knowledge and experience which should be of benefit to those who have less.

mobilejunkie

thommy wrote: »

i'm not knocking his help. i hope i never have. i've acknowledged his efforts and applauded. to put it simply,however, everything is getting tarred with the same brush. sometimes, it simply is warranted. i'm just hoping to see a bit of balance, a truer perspective at times....

Balance is earned. Thus far this particular dealer has sent the balance mainly in the wrong direction. When they accept that t&c ARE t&c and actually make a genuine attempt to live up to their side of those I will give rather different feedback. It is also why I haven't commented much on them up until now. I am also aware of other specific issues with them which also paint a disppointing picture to say the least.

It within their power to change that - not mine. Meanwhile there are plenty of issues and warning signs which are highlighted on this and related threads - and this is a consumer website where it is the consumer who deserves a degree of the benefit of the doubt.

Lynsey

mobilejunkie wrote: »

Thank you. That's an amazing compliment. I know you have been busy helping people for a long time as well. It can be hard work at times!

Don't get too big-headed.
But you know the effort you put in, and so do a lot of others.
I don't mind showing my appreciation.
Funny, only a few years ago I thought these "12 months free deals" were a big con and at times there were problems, buts thanks to sites like MSE and helpful people like yourself I also have had great success and taken gambles I would never have considered after asking for advice FIRST.
Don't fight each other, help us fellow consumers against any potential sharks.

Night, night.

Lynsey

OneADay

I am afraid I agree with thommy more than mobilejunkie.

When this thread started (and I think I said this before) - it was about one issue for one person and it became hijacked to the point its more of a slanging match.

Consumers have problems - thats a fact of life. Some companies are bad, some are good.

Ok so this particular brand is not living upto the mark (seemingly) but rather than condemining everything in one single thread, why not simply go and solve one problem at a time. And if there are genuine concerns to be raised there are bodies out there who should deal with them in due course if you make formal complaints.

mobilejunkie

Since the problem on this thread is "cashback problems" and that is precisely my are of experience and knowledge I thought I was!

As for the "bodies" - thousands of people HAVE found those to be a waste o tme.The court counts. But courts work on T&C and making sure you have a case. THAT is often too late to build halfway through a contract. THAT is the point of this particular thread.

OneADay

mobilejunkie wrote: »

Since the problem on this thread is "cashback problems" and that is precisely my are of experience and knowledge I thought I was!

Yes but it was cashback problem for one person - the title of the thread perhaps makes it a more general discussion - but whats the point of dragging this thread out when we all seem to be saying the same things.

Ok there might be things in t&c which are wrong - lets start a thread and analyze those t&c in detail and where they are being broken - so you get a clear picture of the issues.

And leave this thread dedicated to solve the problem described by the OP (which I hope has been solved and I would like to know but I dont think the OP has updated us on).

mobilejunkie

There are already several threads on this outfit. There ended up being a few dozen on E2Save. I prefer to stick to the point on this one - where t&c and making sure you avoid ending up with the OP's problem are fundamental. Otherwise start a new thread for every separate sub-category and you'd need a whole need sub-section under Phones, Web & TV-mobiles-mobiles.co.uk!

OneADay

Well the OP's problem was that of sending a form in on a Saturday - now part of the fault in this problem lies with the OP in my opinion - waiting till 29th day to send a form in knowing that 30th day is a Saturday is not wise thing to do.

On the other hand if the company (this could be any mobile retail company) was closed for business on a Saturday but royal mail tried to deliver a recorded cashback claim - is the claim valid.

Its a gray area - some companies might say they have right to decline the cashback, others might still honour the cashback. Its a bit of a loophole in favour of a company and one which consumers should be aware.

But to solve this particular point - it needs some body like Ofcom to make a rule one way or the other.

thommy

yes - agree with what you say oneaday

how ironic the OP's a solicitor.....

TREVORCOLMAN

Guys_Dad wrote: »

Yes, Silk, I have read your main thread and as you will recall, I sympathised with you and, if I had had the same treatment, then I would be steaming. Certainly, being promised a call and then not getting it - plus all the other frustrations you had - is totally unacceptable.

What I am really interested in is, I suppose, the actual core trading methods of the company - bear with me on this.

Now, I believe that there was a real culture with two of the other CPW trading companies to deliberately and, if you believe this forum and the evidence of the cases brought, won or settled out of court at the last minute, dishonestly withhold valid payments to customers in the hope that they would go away or give up.

However, mobiles.co.uk rep has, over a number of posts, including yours, put in writing that they have accepted the claims. This is a completely different approach from the other trading companies who only paid up when hauled to court or had uncontestable evidence thrown under their noses.

What mobiles.co.uk have NOT done, so far, is delivered on promises etc, and that is bad, given the exposure in this forum. But one has to ask is this fandamentally dishonesty - as one could describe previous complaints about other CPW companies or sheer administrative incompetence for whatever reason wherein the back office are not responding to the rep's form communication.

So, putting it simply, are they culturally inclined towards avoiding cashback payments to the extent of lying about receiving claims etc or are they curently in a shambles administratively. And are they putting up Ben to simply say what they think we want to read without any intention of actually seeing through his promises, or do they have some pretty bad staffing problems?

The jury may be out, but for what it is worth, I read the latter. However, time will tell when all the OPs and others with ongoing problems, rather than commentators, finally report whether or not they have got their problem solved eventually.

Now you are calling all of us who have sued CPW - I have done it successfully on around 8 occcasions, liars!