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Mel_Mel_3

Mobiles.co.uk_company_representative wrote: »

Sorry Mel, I have got your PMs but I'm waiting for someone to get back to me - the other Ben as it happens.

This will get sorted tomorrow for you.

Regards,

Hi Ben

Still haven't received anything......

mobilejunkie

It's really not their fault. They are SO busy dealing with thousands of happy customers. It's not their fault if they make a promise but someone else in their organisation lets them down. Also not their fault that they rarely answer their phones and emails through normal channels. Give them a few weeks and they will "deal" with it and the matter will be "closed".

TREVORCOLMAN

Mel_Mel wrote: »

Hi Mobiles.co.uk Rep. Sorry to interrupt silk.....

I have sent a PM regarding my account (you asked me to on page 9 of this thread) but I have not had a reply to the PM.

I did however receive an email from Zoe Hirst today informing me that I need to send my complaint via email to [EMAIL="supervisor@mobiles.co.uk"]supervisor@mobiles.co.uk[/EMAIL].

I have done this, not sure why any of the other members of staff could have forward my email (as I requested on 4th August).

Can I also ask, are you Ben Stroud? Or a different Ben from mobiles.co.uk? If you are Ben Stroud could you confirm why you haven't replied to any of my emails?

Thanks

They are perfectly capable of forwarding your email - but they just want to delay or put you off by asking YOU to send another.

The supervisor can then say - oh well you did not contact me till such and such a date, when in fact you emailed the company days earlier.

Another well known CPW tactic.

iwanttosave_2

The formal notice of cancellation of contract should be sent through normal channels If you want it sent through normal channels then you'll be waiting a very long time. A formal notice is NEVER sent on a 14 day cease of contract. In fact, its never sent at the termination of a full contract, just a "sorry you're leaving" letter from retentions.

The promised explanation from the Ops Mgr as promised
A sincere letter of apology to my partner (perhaps a bunch of flowers or small token maybe ?) Don't see why you should get flowers or a "token" You have already been compensated.

A more realistic offer of reimbursement more reflective of the costs incurred.
It is purely your choice to stay off work, if mobiles.co.uk told you to do it then fair play but if you just decided to then its you're own fault whether you like it or not. I'm quite amazed they've given you £50 to be honest.



To be honest Silk, you're just starting to come across as a money grabber trying to get what you can out of the company. This thread being bumped up all the time is beyond annoying now, if I was the rep I'd have put you on ignore by now and told you to ring up if you wanted more help.

Silk

Guys_Dad wrote: »

(2) and (3) as far as headed notepaper letter goes would be the proper thing to do. Informal posts on here don't quite do it. Flowers? Maybe not, given the compensation cheque on its way.

The
Quite right and to be honest and as you say flowers or some other gesture probably not and if you beleive a cheque is on it's way after all the other lies and promises that he makes I'm surprised !

Originally Posted by Guys Dad
(4) Well, some of the costs you incurred through taking time off etc may actually be difficult to warrant any additional compensation. But that is something you should discuss with them off line, if you want any better result rather than simply continuing this diary/blog. You may get more off your chest by more posts, but any improvement in £££ would be achieved in one-to-one.

Exactly how do you discuss it with them GD ? They don't reply to emails they don't answer the phone and they don't ring you ????????????????

Originally Posted by Guys Dad
But you need to take on board that they will take the view - as they have already written - a lot of the costs were self-incurred with the amount of time off work and effort you put in on this.

Please suggest how else this could have been acheived without taking the time off work and to get it done before the 14 days GD ?
The costs incurred were a result of their lack of ability within their systems to deal with it.

Originally Posted by Guys Dad
you did get it in writing fairly early on (6 hours after your first post) that mobiles.co.uk would cancel the contract and many witnesses on here to that if they had reneged.

I made my first post on here at 9.39am on the 11th whilst being on hold for 35mins please show me where it was posted that it would be cancelled 6 hours later ????????????
As you know they never cancelled it because I had to cancell it myself with O2 on the 20th by Fax.
Yes there are many witnesses to the fact they reneged arn't there

Originally Posted by Guys Dad
A friendly tip for the future - don't fly RyanAir, because if this made your blood boil

.
funny enough I've flown Ryan Air twice and both pleasant experiances if you condider what you pay for it. Compared to this it was being in heaven !!!!
:rotfl:

Guys_Dad

"I made my first post on here at 9.39am on the 11th whilst being on hold for 35mins please show me where it was posted that it would be cancelled 6 hours later ????????????"

Post #66 at 5.22 p.m.

Silk

Guys_Dad wrote: »

"I made my first post on here at 9.39am on the 11th whilst being on hold for 35mins please show me where it was posted that it would be cancelled 6 hours later ????????????"

Post #66 at 5.22 p.m.

:rotfl::rotfl::rotfl:
I didn't ask for it to be cancelled untill the end of the 12th ???
If you see post #62 I told him I wanted to exchange a faulty phone for one that worked http://forums.moneysavingexpert.com/showpost.html?p=24126049&postcount=62

I only decided to cancell the contract after two days of hassle trying to return it for one that worked

Silk

iwanttosave wrote: »

You have already been compensated.

I'm sorry ???? Have you seen it because I haven't

Originally Posted by iwanttosave
It is purely your choice to stay off work, if mobiles.co.uk told you to do it then fair play but if you just decided to then its you're own fault whether you like it or not. I'm quite amazed they've given you £50 to be honest

.
How could they tell me to stay off work if we can't get through on the phone and they don't answer emails ??????????
And they haven't given me £50 as you say so theres no need to be amazed.
Perhaps as you think it was my fault you might suggest how else we could have tried to get the job done ?

Originally Posted by iwanttosave
To be honest Silk, you're just starting to come across as a money grabber trying to get what you can out of the company.

Your opinion of course ....however if you read the thread properly you will see I never asked for it. If I was going to chase for compensation it certainly wouldn't be done on a forum it would go through the courts.;)

Silk

Anyone want to guess what came in the post ?

Was it confirmation of cancellation ?

Was it an apology from mobiles.co.uk ?

Was it an explanation from the Ops Mgr ?

Was it a cheque ?

No to all the above it was a Bill from O2 for £10.42p :eek:

Will update later

Guys_Dad

Is sim-only and buy your own mobile looking attractive ?? :idea: