Negative Feedback Threat

tajna

Ok, if that is the case, I would not send it. And that is because for sellers protection, you should only send it to the address registered with paypal. If she wants it sending to a different address then she should add it to her paypal. It does not matter what other sellers did for her in the past, that is against the rules.
As you have already sent it, be happy she didn't say she never received it. :rolleyes:
Personally, I would refund her and got on with my life, it is not worth the stress.

Although, I think that no matter what you do, she may well leave a negative anyway. Like you said, if it is negative, wear it with pride, see it as one bad experience and get on with your life.

sequence

Don't refund her. The problem of people like this will only get worse if you do, when the buyer goes and tells everyone they know that they can haggle a better deal after the purchase. I will never refund somebody like that.

neas

Its dumb because when i think of the extra cash i've made from selling stuff we dont need (times are hard lol) it hardly seems worth it to get this grief over 1 quid. .

Still wife isnt try to get pregnant anymore so tablets woulda gone to waste anyways./

cyril82

To the op, i'd think carefully before accepting some of the advice from a few of the board regulars on this issue as most of them are very vocal supporters of feedback extortion and open perpetrators of feedback blackmail.

Have a look at this thread and you will see what i mean, many of the people telling you are in the wrong for charging £1 more on your postage can be seen openly discussing, admitting to and seeking out potential victims of feedback blackmail after someone asked a question about adding postage in free postage categories ...... http://forums.moneysavingexpert.com/showthread.html?t=1829035&highlight=

I personally wouldn't consider your costing to be too far over the top and you should not feel obliged to refund, you did not break ebay rules by accounting for the paypal charge in your p+p that rule applies fee avoidance which means basically reducing your sale price to a minimal amount then inflating p+p to avoid paying realistic ebay selling fees.

The buyer agreed to the total price and you have justified the charge. Many people who sell alot of different size/weighted items will use a flat fee, somewhere in the middle of the lowest and highest postage costs for their items rather than trying to list exact postage costs on say 1,000 different items, Amazon use this system on their site, you then take the loss on the bigger item and counter it with the profit on the smaller items.

An example, i sold some memory cards on amazon a while back, default postage was £4.50, it cost me the price of a small envelope and stamp to post, then i sold a sat nav in the same category, cost £8 to send but i only got the £4.50, that’s how it works and there is nothing wrong with using such a system as long as your overall sale price represents good value. It's not against ebay rules either unless it becomes extremely in-balanced i.e. £1 buy it now £10 p+p.

chja

Of course the buyer has not actually said that they will leave negative feedback. They may be happy with the product, but have in mind marking you down on the DSR for postage cost.

Personally, I believe that the price you pay + postage cost = total price. If you are happy with the total cost of the product being delivered then bid/buy, if you are not then look elsewhere. That said, if I had received your reply then I probably would have gone neg (and as has been said, you did leave yourself open by breaching the eBay policy on charging the buyer for Paypal).

Your postage cost vs charge would probably have got a 3/5 from me on DSR, but if a buyer is going to negotiate then they need to do it before they bid.

sequence

He did not breach any rules with the paypal fee.

chja

sequence wrote: »

He did not breach any rules with the paypal fee.

Paypal user agreement, section 4.2 (d) disagrees with you.

https://www.paypal.com/uk/cgi-bin/webscr?PPREDIRECT=QLd-M9S60rsYd7Z5SUDOeSeaDEhLBypVFpJ4DbpcobLB6oWP7GD_6RgOGW3jEI79mkFkKpN3Iir0pDA19BxOtqzrH02415hGphGhBWtmTzRC1sam&dispatch=5885d80a13c0db1fb6947b0aeae66fdb090c3508df63c7a0f874fb1ad99a56dc

soolin

I still completely fail to see how justifying charges to us actually helps the OP. Maybe it just feels better when poor feedback and stars are left and sales plummet in Best Match, at least the OP can say 'at least some people on MSE think it was OK'.

Personally I'd rather keep my buyers happy by charging fairly than have forum members all agreeing that adding everything including shoe leather to postage is absolutely the best thing to do.

pinkshoes

neas wrote: »

Hi all,

Just received the following:

Hi
I have just recieved the package but am not happy that you overcharged me on postage. I can see on the packet you only paid 2.80 postage and I paid you 5.18.
Get back to me asap before I leave feedback.

Actually, I wouldn't call that feedback extortion at all, as there's no mention of a negative, or even a neutral. They're just asking for an explanation for why your postage is SO much more expensive than what you actually paid. (It is pretty high - I would also want an explanation and be pretty miffed).

neas wrote: »

I sent the following back:

Thanks for the reply and threat of negative feedback.

Lets discuss this without threatening behaviour shall we?

Postage and packaging (note packaging) costs do are estimates across multiple items and may be slightly off. However I can break down the following for your '5.19'

Postage = £2.80
Paypal Fee on £5.19 = ~£0.20
Envelope Cost = 50p-80p (depending on size)
Petrol Cost to drive to Post office 5 miles away = 20p

So hard costs come to ~£4.00 to £4.30. This doesn't take into account any cost for my own time.

I am slightly dissapointed that you complain after agreeing and paying for the goods and don't like to be threatened for the sake of 1 pound.

While I understand the cost on the item does not tally up with what you paid.. you conveniently forget the other expenses involved with posting and packaging an item.

Rubbish response! :rolleyes:

Buyers expect to pay for an envelope and the stamp cost. Most humans go near civilisation/post office once in a while, so charging for petrol is a little cheeky.

In future, just add it on to the start price, as it's all about perception!

My OH always has free postage on ALL his items, and it seems to work as everything he lists sells for a reasonable amount.

cyril82

soolin wrote: »

I still completely fail to see how justifying charges to us actually helps the OP. Maybe it just feels better when poor feedback and stars are left and sales plummet in Best Match, at least the OP can say 'at least some people on MSE think it was OK'.
.

Soolin you can't keep entering threads, slating people for what you think is excessive p+p and then countering any difference of opinion to you with "It won't do you any good trying to justify it to me".
i have heard you use this line several times recently.

Believe it or not Soolin you do not represent the majority opinion of great Britain and if your going to express strong views and opinions of your own be prepared to hear a few opinions of others too.

i buy on ebay too and as long as the overall price was a bargain i would not be moaning and whinging over £1 and the seller would get full 5 out of 5 dsr ratings across the board from me as long as i got a bargain and delivery was fast, i know that several other mse users ( and no doubt thousands of ebay users) work off the same simple mathematic principal as i do that as long as a+b = a bargain and service is good i don't care about how or where the seller makes their profit, any potential ebay breaches are ebay's problem, when i go to ebay to buy something i go as just that, a buyer not a self appointed member of the ebay police.

Not everyone shares your view, not everyone thinks the op is wrong and in much the same way as you sarcastically discount the opinions of those who agree with the op as being meaningless and "just some people on MSE" did it ever for a second cross your mind that sometimes when you spout off at the mouth about the rights and wrongs of how some people run their ebay businesses that many people will (quite rightly at times) equally dismiss your opinion as just that of someone on MSE?

you do come over very judgemental sometimes.