Envirofone (merged threads)

clarabell1984

markmc999 wrote:

I use envirofone for the charity I run and have found them totally profesional and speedy. I have found however that phones sent in at the same time can often be processed days apart. Give it time

This is going back to the beginning of July - I have only found out now after them saying that the card has been credited that it hasn't been

redballoon_2

I sent off my phones to envirofone awhile ago. i have checked the status and they all say actioned.

How long is it before they credit your card? (ive choosen argos vouchers)

thanks

linzi_h

redballoon wrote:

I sent off my phones to envirofone awhile ago. i have checked the status and they all say actioned.

How long is it before they credit your card? (ive choosen argos vouchers)

thanks

i got an email off them when they credited my card. it took a while but it did happen. if you want to know exactly when just send them an email and see what they say

turbodiesel

yeah they took ages to credit me too. Much longer then the specified timescale
But yeah it does happen.
You can phone them and 'chase them up'

parkemitch

Hi,
I've been a member of envirofone for over a year and have successfully sent many phones in to them.
Recently I sent them a Sony Erricsson and a few days later I wasnt able to login to my account it kept saying "..Username does not exist".
I contacted customer services twice on Monday and I was told my account must of been deleted because of an error in the system!
On Tuesday they had not rang me back, So I had to ring there 0870 number again and I was told again it WILL be sorted out and restored with all my points there (Over £100) .. They also said its fine to send in any phones you have traded in.

I then sent another sony erricsson for £50 (I had to send it in soon as the price is currently at £20 on the site now)

Today, After still not being able to login I rang back up (It was an 0870 number aswell!) They said the manager will now ring the IT manager and my points and account details are all safe.

I'm just angry that I cant get a clear answer.. I just keep getting told the same thing each time I ring, The thing im most worried about are my points not being restored becuase then I will have lost over £100! :eek:

Aghhhhhhhhhhhhh! Rant over! :mad:

-1-

Try :-
Robert Fox
Head of envirofone.com
Eazyfone Group
Tel: 01625 667840
rfox@eazyfone.com

parkemitch

Thank you for that

anonymousie

Sent my immaculate ZTE to envirophone expecting a decent argos token amount.

BUT it was rejected as the SIM is glued in:mad: :mad:

THat is how it came (from argos!) and apparenty it doesn't meet their terms (doesn't say this in the comments) and is only worth £5.....:mad: :mad:

Asked them to send it back.

isualive

I've just sent them my phone. I must admit i have never come across a sim card glued in. Maybe you should raise this with argos.

*!*HIBS*!*

isualive wrote:

I've just sent them my phone. I must admit i have never come across a sim card glued in. Maybe you should raise this with argos.

Sim cards may be glued in to prevent box breaking. This is where cheap PAYG mobiles are sold in large quantities, then the phones are sold separately from the sim card. People doing this can make a lot of money so they decided the possible work around is to glue the sim in then people are less likely to do this boxbreaking. Read this:
SIM Cards to be Glued Into 3 UK Pre-Pay Handsets