Heads Up for Harrod's Grotto Tickets - SORRY!

scope

I've been trying for over an hour now, always crashed out after confirming details, no emails received.. Its annoying, becuase I can see others are managing because days are becoming unavailable and sold out.

daisy2002

Still not working for me & i'm getting service unavailable.

Strange how its working ok for some & not for others

I just want to see santa :santa2: ........ i mean i just want my kids to see santa

scope

I just noticed.. This website does not have encryption on the credit card page. Very poor and risky.

gyinnit

Due to unprecedented demand for our Christmas Grotto tickets we have temporarily removed the online booking system. Please rest assured this will be reactivated as soon as possible. We apologise for any inconvenience and thank you for your patience.

They've probably realised there's a problem

scope

I just spoke to them on the phone and pointed out the encryption on the credit card, hopefully this is enabled when it comes back up.

They also did the booking over the phone to me, so I've now got tickets for the date that I was trying to book online. Might be worth giving them a call to get your tickets if you are having problems online.

dawnteabag

which number did you use?

pudding

just about to ask the same question

scope

I rang 0207-893-8877. Harrods Xmas Grotto Customer Service team.

Remember to wish them a merry christmas. ;-)

pudding

oh what a surprise telling you to book online

G4Shallow

scope wrote: »

I just noticed.. This website does not have encryption on the credit card page. Very poor and risky.

Thanks for the heads up though just a quick post to mention that when you first click through to the site you do actually visit a secure page from the start and remain secure all the way through so it may just have been a glitch for you.

However, nice to warn people just on the off chance