Heads Up for Harrod's Grotto Tickets - SORRY!

doodledoodle24

i got as far as the verified by vise page, twice, then i had internet explorer can not display page. Gave up, just checked my bank and two lots of £5 have come out, no emails and no bookings showing on my account!

adea

I have just had an email from Harrods grotto team.
[FONT=&quot]Due to the inconvenience caused to a number of our customers, Harrods has arranged to refund everybody the £5 administration fee for the Christmas Grotto this year. Therefore any payment(s) made for this booking have now been refunded.[/FONT]
[FONT=&quot]If you chose to collect your tickets in store, please arrive at the Christmas Grotto Customer Service Bureau on the 4th Floor, with your booking reference number, 40 minutes before your scheduled visit.[/FONT]
[FONT=&quot]If you chose to print your tickets at home, you will receive a confirmation email within 21 days, which will enable you to print your tickets at this stage.[/FONT]
[FONT=&quot]Once again please accept our sincere apologies for any inconvenience you may have experienced whilst using our Grotto booking system this year. [/FONT]
[FONT=&quot]We thank you for your understanding and look forward to welcoming you to our magical Christmas Grotto.[/FONT]
[FONT=&quot]If you have any further queries, or if we can be of any assistance, please contact us on 0207 893 8877.[/FONT]
[FONT=&quot]Kind Regards,[/FONT]
[FONT=&quot]Harrods Christmas Grotto Customer Service Team.[/FONT]

tinawina_2

adea, I have had the same email.
I am really thrilled. makes it worthwhile staying up till gone 3am to get the flippin things now! now to book our hotel and theatre!!! whoop whoop! xxx

pudding

they have amended their website telling us about the admin cost and they are on sale at 11am monday....fingers crossed everybody

ahall41116

lily_the_pink wrote: »

not quite - at least you are in the comfort of your own home and not surrounded on all sides by e-number hyper children and their parents (their parents - apart from anyone contributing to this thread of course - being possibly the worst part ) Don't forget either the wall to wall Christmas songs/cartoons repeated for the 20th time and trying to remain cheerful even when your child decides he needs the toilet for the 10th time when you are 2 people from actually getting into the grotto or when the three year old in front kicks you on the shins as she practices her gymnastics on the barrier seperating the crowd. Or the near riot as well heeled tourists wander to the front of the queue as "they dont quite understand the queuing system" in an attempt to just see what is going on.

....and I still could not get tickets even after trying at least 30 times and losing the will to live at least 3 times. Going out now so I imagine the system will be up and running in the next hour or so lol.

I see your point!

I got the email yesterday, confirming my booking, and advising the £5 has been refunded

Ash

stephel

Don`t forget the Grotto website opens up again at 11.00am.

Harrods is now delighted to confirm that bookings for the Harrods
Christmas Grotto will reopen at 11am on Monday 28th September 2009.

nametaken

Anyone manage to get anything yet? I'm trying to log in now but goodness me it's slow.

pudding

has anyone got on yet..nightmare yet again

dazzle21

No it is loading and then reloading..!

Jazzie99

seems to be a nightmare again! Cant get through - frozen at first screen!