Nail Inc varnish for £1

sawan82

Emailed them again guys, saying haven't heard anything since the email 2 days ago to say my order (or lack of i think) was being investigated, and asked for an update. Still waiting for a reply...

spikeage

I have just tried to cancel my order as I have been told twice now that my order has been dispatched only to find out that it has not. I will not be ordering from Nails inc again as their customer service is dreadful. I think I will stick with OPI.

sawan82

Products ordered
jermyn street nail polish (x1)
Indulgence collection – WEB EXCLUSIVE (x1)
Underground – anti staining base coat perfect for dark nails (x1)
July £10 gift voucher (x1)
Newsletter Signup First Order Promotion Freebie (x1)

I am delighted to inform you that your order has now been dispatched and is on its way to you.
Your order has been dispatched by Royal Mail First Class Recorded Delivery on 27th August 2009

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Just got this, but they told me that Jermyn Street was out of stock??!?! Kind of started looking forward to the Savoy Court.

Guess I can get my nails done at the weekend with the voucher

Was kind of naughty today anyway, went to Boots and the ACM gave me a voucher for any 2 no17 varnishes for £5, plus fee bronzer gift. Man, I have far too many nail varnishes

gunsandbanjos

Just got my dispatch email through, how coincidental after phoning up to ask where it was:rolleyes:

gunsandbanjos

Got my delivery this morning, Shoreditch, Victoria and a mini Mayfair Mews that i didnt order

I would suggest anyone who hasnt got theirs yet phone nails inc rather than email them.

sawan82

gunsandbanjos wrote: »

Got my delivery this morning, Shoreditch, Victoria and a mini Mayfair Mews that i didnt order

I would suggest anyone who hasnt got theirs yet phone nails inc rather than email them.

The mini Mayfair Mews is the free mini you get when you sign up to their newsletter and place an order with that email address

jo91

I've not had replies to my emails and cannot seem to get through on the phone - no one is answering on customer services ("this mailbox is full" of MSE's questioning why they haven't got their flaming orders!) and the lady that has left an out of office message on option 4(orders) is an enquiry cul-de-sac. What number has anyone got through to a real human being on ? I want to cancel my orders with them now.
TIA

sawan82

To recap, I ordered
jermyn street nail polish (x1)
Indulgence collection – WEB EXCLUSIVE (x1)
Underground – anti staining base coat perfect for dark nails (x1)
July £10 gift voucher (x1)
Newsletter Signup First Order Promotion Freebie (x1)

I just received,
belgravia nail polish
caviar collection
hyde park base coat ( i wanted the underground for anti-staining!!!)
and the mini mayfair mews as signup freebie

What should i do? Accept it without complaints?? And if I do complain, bearing in mind I can live with what I've received except the Hyde Park, how long would it take to receive my exchange??

EDIT: Checked their website, the Caviar collection is worth £30, so £5 more than the Indulgence collection. The Hyde Park to buy from boots is £6.85 and Underground is £10 from HOF. I guess I could use the money saved to buy Underground? Or am I giving in??

gunsandbanjos

jo91 wrote: »

I've not had replies to my emails and cannot seem to get through on the phone - no one is answering on customer services ("this mailbox is full" of MSE's questioning why they haven't got their flaming orders!) and the lady that has left an out of office message on option 4(orders) is an enquiry cul-de-sac. What number has anyone got through to a real human being on ? I want to cancel my orders with them now.
TIA

I phoned this number 020 7529 2340, and from memory i chose option 2. Lady i spoke took my details as Natalia (i think) was busy and would call me back. I was a little dubious as to whether i would receive a call or not. But fair play to them she called back a couple of hours later and said it had been dispatched. I received my orders this morning (both the fabulous offer and the £10 lucky dip).

jo91

Thanks for that gunsandbanjos, just got through on option 2 and left a message, with a human being, for Natalia, I've been promised a call back, when I asked if it would be today, the lady that took the message was hopeful, but not convinced ! Will have to wait and see...