BG calc of number of higher rate kWh

littletommytucker

we have tried telling you already, but you dont seem to understand, the essentials tariff was old school, it charged the old school tier rates untill it was re jigged earlier this year. that is why there is two different thresholds. Scan your bill, host the image and I will explain it for your poor little brain. Are you on essentials because your on the dole, or is it disability allowance???

urbanuprising

Tommy if BG employees state 670 is the rate I should have been on for two years... what else can I say.

I already have a PDF showing the 125 for electric and have been charged 250.
The BG employees also state 125 was the going tariff at the time I took out my agreement. Now that amounts to 1000 kwh elec over 2 years at a higher rate.
I've got the bills to prove it. 250 Teir 1 per kwh eqach quarter, it's there like standing charge.





Which means that at least the elec is being fiddled in this way. And if the electric is being fiddled then surely the gas is suspect as well.

urbanuprising

Tommy I am an old hand at this . You behaviour is suggestive of a gas collections chimp, doing a bit of trolling and digging . I have leant to remain very calm dealing with DCA's etc. This is how you win out in the end.

Anyone else go these inconsitancies, despite assurances from staff they were only due to be charged 670 units per quarter.

Cardew

urbanuprising wrote: »

Tommy if BG employees state 670 is the rate I should have been on for two years... what else can I say.

I already have a PDF showing the 125 for electric and have been charged 250.
The BG employees also state 125 was the going tariff at the time I took out my agreement. Now that amounts to 1000 kwh elec over 2 years at a higher rate.
I've got the bills to prove it. 250 Teir 1 per kwh eqach quarter, it's there like standing charge.





Which means that at least the elec is being fiddled in this way. And if the electric is being fiddled then surely the gas is suspect as well.

I am presently on one of several tariffs, along with millions of other BG customers, where I correctly pay 225kWh electricity and 1,143kWh gas tier 1 units per quarter.

It seems to me that your accusations - which are accusations of criminal behaviour - are based on telephone conversation(s) and that you have seen a 2007 pdf of a tariff. - you don't say what tariff that is for despite there being several tariffs.

You haven't stated on this thread what tariff you are on. Could you be one of the millions correctly charged on a 225kWh/1,143kWh tier 1 basis? and the BG employees have misunderstood? Indeed your statement that your tariff was 'fixed' lends support to the suggestion that you are indeed one of those millions.

You haven't given any detail at all.

If you are correct and there is an error, then give some detail - it cannot be that difficult - and it might save other people money.

However my gut feeling is that you are in error and you have been bitten by the conspiracy theory bug;)

P.S.
In your earlier post are you aware that the calorific value of gas can vary? and in the detailed explanations of the kWh conversion they do explain the rounding of figures - and that the figures are audited by an external source; the figures being the same for all companies.

SwanJon

I'll start with the fact that I work at BG, so if you want me to have a look you'll need to PM me some details.
Take note of the advie above - it's accurate (although Tommy seems to be having a bad day).
One thing that hasn't been mentioned is that your bills won't be for 'a quarter' as this would be 91.25 days. you may have had a bill for 100 days and then one for 80 days - obviously you would have been charged different amounts of tier 1 uints on each bill.
If you want help you will need to gove someone more information. as aboe - the name of the tariff, and some bill exmaples would be a very good place to start.

1carminestocky

littletommytucker wrote: »

Yes. I would like to dispute this. Your a bit thick. Its quite easy to understand.... Previously, BG charged twice as many units at the higher rate each quarter.
The essentials tariff that you were on expired on 1st of June if I remember correctly, and now you are charged the new tier rates of 670 per quarter for gas and 125 per quarter for electric. As your bill covers part of the old tariff and part of the new tariff, they have proportioned the units correctly. simple maths. get your calculator out.

:rolleyes:

urbanuprising

swanjohn- I am well aware that the quarter varies in number of days- but the amount I am being charged doesn't vary proportionatelt to the number of days.

If I am told I am on a fixed price/rate from 2007 for two years then the only way the price can be "fixed", ie insulated against the rising price of gas, is as follows, to accurately reflect the implications of the statement.

a) the conversion falls within the conversion constant for pressure and heat variance ( minor point) -perhaps there is another factor here like distance travelled in pipeline?

b) The unit price is fixed.

c) The number of Tier 1 kWh is defined and clearly stated and fixed . If 670 and 125 per quater this remains at this level throughout the deal.

d) There is no shifting of units from Tier 2 to Tier 1 to increase the price to offset the rising wholesale price of gas during the term of the agreement.


If BG staff inform a customer they are

a) On a fixed deal

b) The deal is for the above , and they do this on two separate occasions , it is no good their management claiming their employees are not responsible for what they are telling customers. There is lots of bits of Civil Law which clearly show the responsibility of companies to give accurate , consistant information to their customers.

c) If the employees are not confused, then I take their statements to be true and accurate reflections of the plan I was sold in 2007. When the go off the 'phone and talk to their manager I take them to have reserched the plan and accurately described its details to me. I would not expect any less from paid, well trained staff and management.

d) Clearly they are describing the terms of the plan , from details held in the system. Otherwise they are inventing details and terms.

It is either is these terms are genuine, or they are creating terms. For staff to invent terms for any reason that are not the terms sold in a policy is unlawful. To fiddle gas tarriffs is illegal.

Which is it?

urbanuprising

HAS any other British Gas customer had their terms described to them in the above way? This is what I am trying to acsertain.

That is why I joined this thread. Clearly the person who started this thread derived his
understanding from such a description.

Joyful

I am beginning to think as you seem unable to post the exact details for people to help that you are enjoying prolonging this. As has been said already the computer would not charge you differently to anyone else, People have offered to help you so either please post a copy of the bill with the tariff you are/were on. There was a high turnover off staff 2 years ago so it may be that those you spoke to have given you the wrong information if they are new. People on here who have offered to help have many years experience in BG so let them help and then we can move on from this.

urbanuprising

I have spoken to two members of staff independantly in the last two weeks both
gave the same answers regarding the 670/125 Tariff.

I am not prolonging anything . You do no need to see my gas bill to appreciate the principles established.

Please state either :

Your company employees are accurately describing policy/terms when requested

or

They are misinforming customers due to lack of experience/other reason.

It is a simple question : what rate am I on, what were the gas/electric tarrifs Tier 1 per quarter from the time I took out the plan? I have not asked them to calculate anything, but to state the terms , as the plan was sold to me.