Highcreditscore.co.uk & rewardsnow.co.uk [TEXT DELETED BY FORUM TEAM]

Fyffes

Thanks for letting us know Maneek. Good to hear you got your money back. Its always handy to know which methods are successful with this particular company although I can barely remember writing that draft because it was so long ago.

And there was me thinking nobody reads threads from the start nowadays

Nic1968

Hi,

I am hoping for a bit of help, i went to the credit score matters site on 10.8.11 purely for the 'free' instant credit score, i noticed there was a fee of £19.95 if it wasn't cancelled within 10 days.

After i had checked my score i completed the online cancellation within 30 mins of getting the score, having not received any confirmation that they had cancelled i then tried to call these scum bags to cancel, i ended up in an automated system that asked for my membership number, i followed all the instructions and was advised at the end of the call my membership had been successfully cancelled, this was done on the 17.8.11 i even wrote the time down 10.45am......

I used a capital one card and low and behold i have checked my c/c today online and on the 23.8.11 they have taken £19.95 with the name Rewards Now, i am livid i don't use this card as it's close to it's limit and yes you've guessed it the £19.95 took me over my limit and i've also incurred the very nice over limit charge of £12.

Don't know what to do next, i will obviously have to speak to capital one as i am now 31.45 over my limit!!!!!!!!! How do i prove i've cancelled, i've read about people doing screen shots, i've obviously been very naive but then i didn't expect to get ripped off!!!!!!!!!!!! I seriously cannot afford to start having to find the 31.45 to pay Capital 1, but i am even more concerned they'll try and take more, an Capital 1 aren't much better for allowing the payent to go off the card.....they're obviously all out to rip us off......i feel sick and it's not even a large amount of money but it is to me

John_Pierpoint

These people are just scam artists. Read through the thread and you will see that if you chase them robustly you should eventually get your money back.

angrycustomer5

Im in the process of buying a house and thought Id check my credit score online. Naturally I read the terms and conditions and was satisfied so I went ahead and applied, THERE IS NOTHING in their terms and conditions to say they are signing you up to a sister site!! Obviously as it is a credit check you need to put in your card details. I acknowledged there was a free period to use this for 30 days or so and thought once Id got my credit check I would canel membership.
THIS IS WHERE YOU NEED TO TAKE NOTE!! Once it had all gone through it stated more info was needed and they needed to send me a password by post, AND COULD NOT ACCESS MY CREDIT REPORT THAT DAY!! I thought no?! Ive been living here three years, had no credit problems, this is their way of stretching it past the free period.
INCIDENTLY... Can any person actually verify a credit report generated by high credit score???? SCAM!!

I called them to cancel immediately, they told me it would take two hours to cancel after registration, so I later did this by email and had an email to confirm this.

Over a month later.... £20 taken by another site rewardsnow.co.uk...(never heard of them!! I applied with HIGHCREDIT SCORE) I called Barclays the same day, who were no use. I called Rewards now and they told me.. GET THIS!!! You have to make two cancellations..one to each site even though you arent aware of rewards now!! I Then cancelled this one and complained this isnt made clear. I called Barclays again, more help this time. They stated you need THE BANK to send an UNAUTHORISED PAYMENT request to them. That means the bank needs to cancel your membership, and any futher payments they continue to take are fraudulent and they will PROSECUTE and give you the money themselves and chase the company for it. I then recontacted the company with the following message.



Dear Customer relations team,

I am writing to request you return the £19.99 you took from my account today. I phoned you over a month ago and cancelled my subscription. you acknowledged this with an email which I still have. Today you took a further £19.99 from me. When I phoned you to query this I was told it was because when I signed up for a credit check you also signed me up for the whole site and a further cancellation was needed. This was not clear on your website. I also searched your terms and conditions and it is not made clear that two cancellations are necessary.

Yours Sincerely.......... (name withheld)

This is their response...
Dear .....

Thank you for your email received on 12 September 2011.

A refund of £19.95 has now been processed on your behalf. Please allow 7-10 working days for this be credited to your account.

If you have any queries now or in the future, please feel free to contact Rewards Nowby telephone or email during normal office hours (Mon-Fri 9am-5pm) using the contact information provided below.

We are always happy to help and welcome the possibility of you subscribing to Rewards Now in the future.


Yours sincerely.......


[EMAIL="contact@rewardsnow.co.uk"]contact@rewardsnow.co.uk[/EMAIL]

If you have been a victim of them, I urge you to do the same, report them to your bank, send them the same email and report them to trading standards. If you have not yet used them PLEASE DONT!!! I dont want you to find out the hard way. This was the last thing I needed in the process of buying a house and has caused me stress in an already stressful period!!!! They pick on innocent victims. If you need more proof, please put rewardsnow.co.uk....scam into Google and see what comes up. They have caused misery worldwide and should be avoided.

LucyS2011

Just to further the comments here I too (a poor student) have fallen foul of this ugly scam.

I'm currently emailing them with the templates I've found in the posts to try and get my £20 returned.

Thanks to everyone who has already posted.

Can anyone give me some advice about how frequently I should email them? Should I leave 48 hours between emails? I'm very frustrated and want my money back ASAP.

Thanks
Lucy

Fyffes

LucyS2011 wrote: »

Can anyone give me some advice about how frequently I should email them? Should I leave 48 hours between emails? I'm very frustrated and want my money back ASAP.

I'd say its best to allow them 48 hours after your first email because they do state that they will reply within that time period. So basically, give them a chance to do the right thing. If they don't, you'll have to turn up the heat a bit.

I had some experiences with them where they just ignored any emails that raised difficult points that they didn't have a pre-written template for, but it does seem that they have been responding to people over the last few months instead of "accidentally" deleting tricky emails.

Its always a good idea to tell them you're keeping records of everything you send them (and actually do so). They are fully aware that emailing them through their "contact us" doesn't provide you with any record of what you sent (unlike your sent folder if you could use your own email). The fact that you have no records would only encourage somebody who doesn't have an answer to "accidentally" scroll down, right click, scroll down, left click on delete then claim they "ain't seen nuffink guvnor".

Be sure to ask them for evidence of your enrollment too. This seems to be the key to success and appears to have stumped them as they have always refunded people who've asked so far. They simply cannot provide any evidence which strongly suggests they are not operating within the law. Once they realise you're not a mug, they'll refund you and move on to the next "customer".

Keep the complaints rolling in to Consumer Direct folks. It's probably the best way to get something done about things like this because it's a direct link to the government. There must be a tipping point at which the OFT will take action following a predetermined number of complaints against a certain company so lets keep the pressure on.

https://ssl.datamotion.com/form.aspx?co=893&frm=complainform&ri=NW&to=advice

LucyS2011

Thanks for the advice Fyffes, hopefully I'll soon be able to post they are refunding me!

LucyS2011

Thanks so much to everyone on this forum for helping me to get my money back

Sure enough after pestering with 2 of the template emails I woke up to this email from them:

"Dear Lucy,

Thank you for your email received on 12th September 2011, I can confirm that your membership to Rewards Now membership is already been cancelled .

I can only reiterate that this membership can be activated only when application form had been filled out (and this includes your card details being physically typed in for the payment), the Terms & Conditions had been accepted and the form had been submitted.

Without your details being submitted there is no possibility to activate a membership.

A refund of £19.95 has been processed as a good will gesture. Please allow 7-10 working days for your account to be credited.


Yours sincerely,"

I'll be watching my bank closely to make sure they do return it!

Thanks again everyone

LucyS2011

And Just for reference these are the template emails I used which worked :

"Hello,

Thank you for your prompt reply - unfortunately I do not agree that I was clearly advised of the trial and I do not believe that I clicked the button illustrated in the screen shot I received. Can you please provide me with proof that I did click this button so that I can include this information in my complaint to the Office of fair trading. If you cannot provide this information I will have no option but to also report this fraudulent activity directly to the police in addition to my offical OFS complaint,

Thanks,
Lucy Stone "

AND this one (although I'm not sure the refund was directly in relation to this)

"Dear Customer relations team,

Further to the email I have sent asking for proof I clicked the button, I am writing to re-request you return the £19.99 you took from my account. I was told it was because when I signed up for a credit check you also signed me up for the whole site and a further cancellation was needed. This was not clear on your website. I also searched your terms and conditions and it is not made clear that two cancellations are necessary.

Yours Sincerely,

Lucy Stone"

Thanks again everyone :j:j

Fyffes

LucyS2011 wrote: »

I can only reiterate that this membership can be activated only when application form had been filled out (and this includes your card details being physically typed in for the payment), the Terms & Conditions had been accepted and the form had been submitted.

Without your details being submitted there is no possibility to activate a membership.

This response from them is once again laughable. Not only have they yet again arrogantly side stepped a request for evidence of your enrollment, but they have also told an absolute lie.

At no point is anybody asked to provide their card details in order to sign up with rewards now. This idiot has completely contradicted their colleagues who routinely inform us that the rewards now membership is activated by doing no more than clicking on an "Accept" button on a page offering a voucher. No other details are required because your card info has already been obtained from the credit checking company that you actually signed up to.

This of course leaves the process open to abuse because there's nothing to stop them activating the rewards now account regardless of whether or not the customer agreed to it. Many people (including myself) insist that they have fallen victim to this unauthorised activation. And if we have the audacity to ask for proof, we're arrogantly told "you did agree to it cos we say so".

I don't think I'll ever come to terms with the fact that somebody somewhere once sat in a room and concocted this disgusting way of doing business. It's no different to a distraction burglary when somebody knocks on your granny's door and keeps her talking whilst their accomplice sneaks in through the back door and steals her pension money. It's made even worse by the fact that the authorities who are supposed to protect the public from cold, calculated scams like this simply stand by and do nothing!