Vent: ASDA - Am I out of order or should I be complaining to all and sundry here?

Sooler

Takoda wrote: »

But stock rotation (or whatever it is called) IS their job! And in that store they are obviously failing to do it properly otherwise the OP wouldn't have been able to find so much short dated stuff!

So it would be better to complain about the poor stock rotation than anything else.

Takoda

dmg24 wrote: »

If they encouraged customers that only bought massively reduced items, they most definitely would be out of a job! :rolleyes:

I would've thought that in this current economic climate stores would be glad of ANY sale however small and would want to encourage ANY customer with money however annoying.

But I'm not in retail (thank God) and unless people stop having kids I'm not likely to be out of a job!!! :D:D:D:D

Takoda

Sooler wrote: »

So it would be better to complain about the poor stock rotation than anything else.

Yes because if they were identifying short dated stuff efficiently and reducing it accordingly then the OP wouldn't have had chance to go around finding unreduced stuff and wouldn't have disturbed the manager and wouldn't have got told off.



Phew.

Simples.

trevormax

I used to do the reductions on the chiller dept in Sainsbury's a few years ago and I can tell you there was nothing more annoying than the "regular reduction vulture". They are even more worse than the "pensioner who has been shopping her for 100 years and the place has gone downhill recently and it's your fault"

What the op has done is not that bad though imo, as they have found stuff which has not been spotted by the person doing the reductions. I think it is a bit cheeky to take loads of stuff to a staff member and expect them to stop what they are doing to reduce a basket full of stuff. And then go back a few times a week doing the same thing.

The worst people where the ones who would come in on a Sunday at about 1, empty the reduction shelves into their trolley, walk around till 10 mins before closing time, then almost demand I reduce everything to 10p or they will put it back on the shelves. I would of course refuse and say that rules say not to reduce ANYTHING that is already in the customers trolley. Sometimes they would put it back on the shelves and then ask me to reduce it. It was at that point I told them it would have to be on the shelf for 30 min before I could reduce it. On one occaseion we actually banned a customer for doing this.

The manager could have been a bit more tactful but he probably doesn't see the op as a valauble customer as they don't buy anything full price. Also you are making it plainly obvious for all to see that niether he, nor the person doing the reductions are doing their job properly since they are missing so much.

marleyboy

It is not unknown for some people to deliberately swap display stickers with sell by dates onto fresh meat, or swap yellow stickers from one to another, not that this is the case, but it does go on.

It is unfair and selfish for a shopper to swipe up all the potential reductions before a staff member has had the chance to reduce the item's, because no other customer has the opportunity to grab a bargain (most customers will politely wait for reduced items to be reduced - making it fair for other shoppers to have at least a chance of a bargain).

Swiping up everything you can before they have an opportunity to reduce them, enough to fill a basket is just plain greedy and extremely selfish.

The rules should be simple, items get reduced ONLY when staff reduce them, not before. This cuts out the potential of "sticker swapping", it also makes the system fairer for other customers and ensures future discounts are more attainable.

BitterAndTwisted

Trailing around the store and asking for EIGHTY QUID'S worth of meat to be reduced is unbelievably cheeky in my opinion. Selfish, too. If it was a couple of absolute necessities I might have some sympathy but meat is a luxury. If I was the manager, I'd have banned you

hollydays

With the best stock rotation in the world there will always be more stock than can be sold on the day-which is to my advantage.Anyway,I don't really see why I should even care how good they are at stock rotation of meat,I ain't buying any thats past its date unless it's reduced.

lou1251

So you should be complaining, Adam.

I'm a supervisor in a supermarket and this morning I reduced a lot of items from the chiller cabinets. One gentleman came in and bought almost all of the meat. He does this almost every morning after the reductions have been done.

We don't complain, we're glad of the sales. We'd rather we got something for the goods rather than have them go in the bin.

The manager's attitude stinks. Glad he's not my manager. Mine would have gladly reduced the goods for you, then she'd go on to tell us off for the poor stock rotating and date checking!!

biscit

*Adam* wrote: »

It's hard to describe exactly the way he said it, I would say that he was arrogant as if to say "you're lying, there's no way you found all that on our shelves, you must have done something" without actually coming out and saying anything. He definitely treated us as beneath him and not what I would expect from a manager at ASDA.

If you can put it in writing, do, it's good citizenship. Don't be ashamed to ask for help in the writing of your letter to make sure it is clearly worded using good, clear formal English. Get someone else to read it who hasn't heard the story to check it gets the point across (my wife always gets somone to read complains letters.

Make it clear it wasn't the fact you didn't get a reduction that was the problem, but the managers manner in refusing.

Don't take the reply to heart. Don't expect compensation, if you get any its a bonus.

ASDA House,. Southbank, Great Wilson Street. LS11 5AD

poppyolivia

Used to work in a butchery and I got someone banned for swapping the reduced stickers onto the fresher stuff.....and also if anyone came up to me to reduce stuff I would say 'yeah, will be a sec'...then I would take the stuff through the back, pop it in the fridges, go for my break and reduce it later....and I was one of the nicer staff!!!lol