Vent: ASDA - Am I out of order or should I be complaining to all and sundry here?

culpepper

Really you needed to make your feelings about his attitude clear, there and then.
He needed to be told calmly and courteously that the manner in which he was talking to you was disrespectful and that you quite understood why he couldnt reduce the goods.... but that there are much more tactful ways of explaining it than his, which made you feel that you were being accused of stealing.
I dont think contacting head office would do much good because they will ask his point of view and he will give it and also ask the employee that referred to him ,for his and CS who will agree . It would be 3 words against one.

ChrisCobra

In your next life i think you will be a vulture!

Nothing goes to waste in your world i bet , the manager propably thought you were blatantly cheeky doing this regularly.. then interrupting their staff just to reduce prices for YOU.

Still a good idea tho rofl.

Spartacus_Mills

*Adam* wrote: »

Went into my local ASDA tonight "yellow sticker hunting".

One thing I have noticed is that if you have a proper look on the chilled shelves, you can sometimes find stuff just on the shelf that has a Display Until/Use By date of that same day (for example today - 17 July). I went shopping on Monday and found a fair few items that hadn't been reduced, so scooped them up and found an employee from that department with a reducing gun. This is something that I've been doing since I was signed off sick as lifestyle changes have forced this. I have done this at numerous ASDA stores and until now, not had a problem with it.

Anyway, so I had a look, and it was rather obvious that whoever was doing the stock rotation/reductions that day hadn't bothered, because there were LOADS. So I grabbed it all up, put it in my trolley and went off to find a man with a gun. The only person I could find from that department was the same guy I'd seen on Monday.

Backstory: On the Monday I'd found one of those massive "Leg of Lamb on Bone" that generally retail for £15ish. The employee had reduced the items in my trolley to 20p but on seeing this, wasn't sure if he could reduce so much on such an expensive item and called a manager. Said manager came over and said it would be "no less than £5". Now I used to work for said supermarket and even I know that at 11.30pm at night on the date shown, he should theoretically be reducing to at least 75%. The manager was generally grumpy so I spent 30 seconds seeing if I could get 75%, he refused, and I bought at £5, which I was quite happy to pay.

Whilst looking, I'd found stuff that had dates such as 16th July, one item of chicken had 14th July on it, this is how bad the stock rotation can be here. So I toddle off to the man with the gun, and he says "I can't do reductions, day team do it, they're not doing it, I'll phone the manager." He phones the manager and after a very quick conversation out of earshot, comes back to me and says "The manager won't reduce it!"

I decide to try my luck with CS and head over there. As I get there, I notice the Manager I'd spoken to Monday. He came over and very brusquely said "I'm not reducing ANY of it." I asked him why and he said "You come in here 2-3 times a week and "find" all that stuff then expect it all to be reduced. I'm not reducing it, you either pay full price or leave it. I'm happy to let it go to waste." The way he said it made myself (and my partner, who was with me) feel that he was accusing us of hiding the goods, leaving, and coming back later, in effect trying to steal or defraud the supermarket.

We chose to leave as we'd managed to find probably £80 worth of meat and I definitely don't have the money to pay full price for it. The way the manager spoke to us though made us feel like we'd done something wrong because the store's stock rotation was crap. Is it worth going in to the day team tomorrow and making an official complaint or should I leave it and not bother shopping in there again, and do you think this tactic of finding bargains which have been missed by staff is wrong or am I right in exploiting something that the store have a problem with?

Stop whining.

Asda has no obligation to sell you the product at a marked down price.

Official complaint - you would be laughed out the store. Sounds to me like you are a serial nuiscance in their store. Personally if it was my Asda I would ban you.

Lavendyr

If I were you I'd be more inclined to complain about the store selling out-of-date goods, which is far worse than refusing to mark down goods about to go out of date.

Bowling_4_Gold

Do you really go round chasing people with food you want them to mark down?!?!

Personally, I would rather waste it then sell it to customers too, so nothing wrong here I see.

What would you rather the manager say? "Oh, so sorry about that, why not have it all for free and we will pay for a taxi home?"...

Even if he did say what he said in a slightly different tone, I am sure you would still be on here complaining about him...

Obviously, he has got to keep as professional as he can, and maybe he was just a bit stressed that day?

jamespir

i think you deserved everything you got and should forget about complaining the lady in our tescos gets well annoyed with the vultures who hang round shoving the reduced stuff in her face tying to get it marked down even more and i would too she much prefers us that wait and see whats on offer whe shes gone

ekkygirl

In my ASDA they dont like being hounded or followed with stuff to reduce. I think the should take it all away and bring it back reduced to give everyone a chance. I hate all the people hanging around waiting for the assistant to reduce stuff and pushing it at him/her like vultures. Some people have whole baskets full of meat
The manager probably feels the same as me and didn't manage to keep his feelings under control. He was wrong for that.

michaelvintner

ekkygirl wrote: »

In my ASDA they dont like being hounded or followed with stuff to reduce. I think the should take it all away and bring it back reduced to give everyone a chance. I hate all the people hanging around waiting for the assistant to reduce stuff and pushing it at him/her like vultures. Some people have whole baskets full of meat
The manager probably feels the same as me and didn't manage to keep his feelings under control. He was wrong for that.

Totally agree, there is moneysaving which I totally agree with and there is being a greedy tightarse which i don't agree with. Leave some for other people. I have never and will never clear a shelf of reduced items simply because I think that there should be some for other people.

The shop doesn't have to sell to you if it doesn't want to.

PinkLipgloss

Adam,

If I worked in ASDA I know I would hate you!

I think they would bin any complaint letter from you and be pleased for you to take your business elsewhere.

Fire_Fox

Nice to know people can vent on the Vent board and not be ripped to bits. :rolleyes: