Vent: ASDA - Am I out of order or should I be complaining to all and sundry here?

wrangler360

Takoda wrote: »

Not specifically you DCFC - just a general comment really.

Even in the early days of computing (late 80s/early 90s) when students would send their non-computer literate grandmothers in to get computer books.
Grandmother "I'd like a computer book please."
Me "Certainly, which operating system?"
Grandmother "Eh?"
Grandmother "Oh, is there more than one?"
.

TO me this is a different situation - not a rude customer just someone that is obviosuly shopping for a present.

Whilst the manager shouldnt have been rude to a customer it does get hard after listening to rude ignorent people all day who think they can talk to you however they like and after you have told them something - they think they can chance asking someone else is downright annoying.

I think there are 2 sides to this and the op prob wasnt as nice and polite as stated. Also everytime a staff member does anything wrong its all lets complain like trying to get them sacked. Customer Service is a tough job and people do make mistakes. I would love to tell these so called customers that they are the rude ones. but hey they would try to get me sacked.

And to all customers someone saying "No" is not being rude and it is an answer!!!!

foxy-roxy

I'd be far too embarrased taking a trolley full of food to a member of staff and asking it to be reduced, what's wrong with waiting and taking the stuff that is reduced.
If there stock rotation is crap and they don't reduce enough for your liking then shop elsewhere, simple.

BFG_2

foxy-roxy wrote: »

.
If there stock rotation is crap

..their...................

foxy-roxy

BFG wrote: »

..their...................

haha ooppps, shame on me, i have A level English, what a waste...back to school it is then.

avinabacca

DCFC79 wrote: »

we aren't at school anymore, sometimes i cant be bothered to use capital letters

What a damning self-indictment.

Mind, you get a bit worked up when customers can't be bothered to use the manners they were taught at school, right?

Wheresthetunnel?

It would make sense if all the supermarkets operated (and published) a policy which said that their staff were not permitted to mark items down except as part of their rostered duties.
That would then stop the situation arising again.
Having said that, whether such a policy was in place or not, staff should always be courteous to customers (even when they might prefer not to be).
One possible explanation for the ill-feeling could perhaps have been the fact that the member of staff in question had earmarked the item(s) for themselves to take home at the reduced rate at the end of their shift.
Perhaps not marking the items up until just prior to shift-change is done so as to leave the staff with the pick of the 'crop'.
You couldn't really blame them given that many of them are on fairly low wages anyway.
Unfortunately most "customer service" operations don't give a hoot about being helpful. They have so many complaints to deal with they simply want to 'service' the complaint rather than actually help anybody - so making a complaint might well leave you feeling worse rather than better !

RockGypsy

You should do what I used to do,I lived rightnext door to Netto and wait for store to close.I`d go round the back and go in the skip,never risked any fresh stuff like meat but dented tins and bits n bobs.
You`d be amazed what I got not just food,I remember once Boots skip got loads of expensive full size perfume testers most were over half full,I could go on about the things Ive found.
I actually think its wrong as they could be sold given away.I believe that Marks & Spencer give sandwiches which are getting out off date to homeless soup kitchens to give out.
I don`t go in skips anymore,as loads of people have jumped on the bandwagon,and Im not as hard up now.:o

MrC_Beds

pimento wrote: »

I was once treatened with violence by an old boy in Asda because I picked up a bacon joint that had been reduced and he said it was 'already taken' by him even though it was still on the trolley having been marked down. The Asda employee was so embarrassed that he actually came and apologised to me afterwards when I was queueing to pay (minus the banon joint). I told him he had nothing to apologise for.

I did think about fighting the bloke for it, but could just imagine the headlines in the local paper if I had...

I was in a Sainsbury's branch pondering an orange juice purchase a few months ago, when I was almost knocked down by a group of people rushing to meet an assisant coming along the aisle with a trolley load of reduced stuff. People were jostling and grabbing at stuff without really knowing what it was they were picking up, which could be seen by them carefully examining the labels after they had hoovered the items up - I'd never seen anything like it before. The assistant's face was a picture. The whole thing was very sad to watch!