ASDA Misprice

Nesima

JailhouseBabe wrote:

We've had a similar opinion expressed on the Tesco mis-price discussion thread. If I am overcharged on my shopping (even if only by a penny), I will draw it to the attention of staff. Somewhere in the store a price or an offer has been displayed incorrectly. That is not my fault, but the fault of whoever is responsible for pricing/maintenance/whatever.

I am aware that they have a policy to provide a £2 giftcard for any errors they make in pricing, so I will happily accept that. I do not consider that I am abusing their policy. How about if Trading Standards were informed everytime they overcharged customers? Then they might feel victims of abuse!

There is nothing wrong with customers noticing that there has been a pricing error on an item they have purchased as part of their normal shopping. With thousands of different products, SEL's etc there are bound to be a few mistakes because of human error.

The problem comes with Professional Parasites that stalk their local supermarkets actively searching for errors on any product whether thet want that product or not. It is these types of people that ruin the store compensation systems for the vast majority of honest shoppers.

I believe somebody who actively sets out to profit from a retailers honest mistake is basically dishonest. These people should be identified, placed on a database (to be circulated to all stores) and barred. Just like any other undesirable character.

springchicken

LilacLillie wrote:

I was overcharged on Olivio spread today. Didn't notice till I got home, so will keep reciept till next visit. It gets tiring though. I have been overchaged for the last 4 visits. I think I'll start adding the £2's to the same card, at this rate it'l buy my Xmas shopping!
LL

Lilac I did this last year and ended up with an £80 Xmas full shop:eek:
I was fed up of getting overpriced every week so thought I may as well use this to my advantage ,as a mini Xmas savings club!
Pity I dont shop at Tesco;)

RAMBLER

Nesima wrote:

The problem comes with Professional Parasites that stalk their local supermarkets actively searching for errors on any product whether they want that product or not. It is these types of people that ruin the store compensation systems for the vast majority of honest shoppers.

Is this sort of practice money saving?

firespire

Nesima wrote:

The problem comes with Professional Parasites that stalk their local supermarkets actively searching for errors on any product whether thet want that product or not. It is these types of people that ruin the store compensation systems for the vast majority of honest shoppers.

I believe somebody who actively sets out to profit from a retailers honest mistake is basically dishonest. These people should be identified, placed on a database (to be circulated to all stores) and barred. Just like any other undesirable character.

It is a pain realising you have been overcharged and having to go to get it sorted out, more so if you have left the store. I would prefer the prices to be correct in the first place. I think these "Professional Parasites" you describe who go and find errors eg say a 2 for 1 doesn't work and notify customer services to get the thing corrected, deserve the reward. You often see staff in the supermarkets I go to scanning all the products to check all price lables are correct - giving a £2 gift card to the "Professional Parasites" to find the mistakes can save the store money in the long run.

taxiphil

Nesima wrote:

I believe somebody who actively sets out to profit from a retailers honest mistake is basically dishonest. These people should be identified, placed on a database (to be circulated to all stores) and barred. Just like any other undesirable character.

Errrrr, right. Let me just get this straight.

The shop overcharges the customer. The customer notices they've been overcharged. Yet the shop has behaved with honesty and the customer has behaved with dishonesty?

This has to be the most twisted logic I've ever heard in my life!

The only undesirable characters in this equation are the capitalist fat cats who are knowingly breaking the law thousands of times every day by overcharging people and facing absolutely no criminal punishment!

Premier_2

firespire wrote:

...giving a £2 gift card to the "Professional Parasites" to find the mistakes can save the store money in the long run.

Very true - £4998 the last time I checked.

taxiphil wrote:

The only undesirable characters in this equation are the capitalist fat cats who are knowingly breaking the law thousands of times every day by overcharging people and facing absolutely no criminal punishment!

I don't think it is fair to suggest they knowingly do it. Yes they will agree that all their prices are not 100% correct, but they don't know which ones are erroneous. Certainly in most stores, I would suggest that when errors are identified by the "Professional Parasites", then the error is corrected. These fat cats didn't get fat by giving away £2 when they could just correct the SEL.

Also, if the "Professional Parasites" didn't take the £2 hush money, but were prepared to report the offence, then more prosecutions would probably result.

Nesima

taxiphil wrote:

The only undesirable characters in this equation are the capitalist fat cats who are knowingly breaking the law thousands of times every day by overcharging people and facing absolutely no criminal punishment!

'capitalist fat cats' ? Very strange and misguided !

The supermarkets are owned by ordinary people, either directly by investing some of their savings in shares in the stock market or indirectly because their pension fund managers are investing in these shares to fund their retirements.

I don't believe supermarkets deliberately set out to over charge customers it is simply a huge logistical task to try and keep thousands of constantly changing prices for products in line on computers, SEL and posters etc.

The actions of 'Professional Parasites' are not a victimless crime. They are robbing you, your family and your friends. See these undesirable characters for what they are, the product of a chav society that looks to exploit anything and everything for their own advantage i.e. dubious insurance and compensation claims, skiving off work pretending to be sick when there not, actively preying on others honest mistakes.

pjala

Nesima wrote:

'capitalist fat cats' ? Very strange and misguided !

The supermarkets are owned by ordinary people, either directly by investing some of their savings in shares in the stock market or indirectly because their pension fund managers are investing in these shares to fund their retirements.

I don't believe supermarkets deliberately set out to over charge customers it is simply a huge logistical task to try and keep thousands of constantly changing prices for products in line on computers, SEL and posters etc.

The actions of 'Professional Parasites' are not a victimless crime. They are robbing you, your family and your friends. See these undesirable characters for what they are, the product of a chav society that looks to exploit anything and everything for their own advantage i.e. dubious insurance and compensation claims, skiving off work pretending to be sick when there not, actively preying on others honest mistakes.

You don't happen to work for Tesco do you?

If tesco have a scheme that you can take advantage of, as Tesco are a big, in fact Very Big company, it is just playing the rules. A lot of companies employ "secret shoppers" to check out staff and prices - the secret shoppers in this case are the people who actively seek out misprices - who are doing every other customer (maybe not staff!) a favour by ensuring the prices are correct in the store.

I don't think legally, you have a leg to stand on.

pjala

Nesima wrote:

I don't believe supermarkets deliberately set out to over charge customers it is simply a huge logistical task to try and keep thousands of constantly changing prices for products in line on computers, SEL and posters etc.

Oh, and by the way. If Tesco can't keep track of their own prices, then maybe they should not try and sell so many different things, and also maybe they should not try and change the prices so often. It is Tesco pricing people who are causing you the problem not the ****** customers!
Whatever happened to "the customer is always right"?

gallygirl

RAMBLER wrote:

Saying that at least Asda give you this policy, Morrisons are the most stingy ******'s. When they over charge you all they give you is your money back.

Not much of an incentive for them to get it right in the first place is it?

Boots are worse - got overcharged 50p on a reduced item, got my 50p back but they knocked the points off my advantage card!!!!