www.themobileoutlet.co.uk-are they ok for cashbacks plz

riza

The_Mobile_Outlet wrote:

Hi Riza,

We have checked your record and payment was made directly to your account this morning. Please check with your bank and let us know if you have any further questions.

Regards
Forum Query Team

i just got my bank statement and you have only sent cashback for 6 months of 192.00, and not 9 months cashback of 288.00. As you know i was told to follow the terms & conditions that i received with my order, and that was to claim at months 9 and 12. i did that by sending all 9 bills, and had to make an appeal that you requested of sending a copy of my t&c. Then you agreed with my case.
Now you have only sent me money for 6 months, i have contacted you so many times now and still i have not got my money back. PLEASE SEND MY FULL AMOUNT OF MONEY FOR THE FULL 9 MONTHS ASAP.

ictmad

at least you got cashback,more than a lot of others did

25ben

are the mobile outlet likely to go bust? is there any cancellation rights after the 7 day distance selling reg's?

25ben

i want to get out of the mobile outlet contract after 3 weeks what can i do ? cancel direct debit?

tappet_rattle

your contract is with the phone network not mobile outlet they are just a broker. If you cancel the direct debit the network will sell the debt to a debt collection company who will chase you for the money. If you have been with them for three weeks I don't think there is a lot you can do, somebody on here may answer who is more informed than me. All I can suggest is give the network a call and talk to them, If you want to cancel because of financial problems due to say redundancy;) they may help you out.

shadowed

Hi,
I sent off the first 4 bills for my first cashback installment, but I've got a bad feeling that I won't be receiving the £140 that I'm due... I sent the forms off nearly a month ago and haven't heard back from them yet which is worrying.. Should I be expecting a letter anytime soon? Could someone that's had a response from them before tell me how long it takes for them to reply or send the money?

I sent them an email a week after sending off the bills and this was their reply:

Hi

Your documents are not yet appearing on our system. We are currently experiencing a back log of 2 weeks. If you have sent your claim recently please contact us after this time.

Kind Regards


The Mobile Outlet
Cash Back Team
cashback@themobileoutlet.co.uk
https://www.themobileoutlet.co.uk

Will this affect the result of my cashback claim - would they use this as an excuse to say that they received my forms after the deadline of 21 days??

Thanks in advance!

shadowed

PS. Anyone know why the Mobile Outlet thread is closed??

http://forums.moneysavingexpert.com/showthread.html?t=130782&page=40&highlight=mobile+outlet

wahiad

These are the scam of the earth don't deal with them unless you want to loose your money(They never pay your cash back) its my personal experience