Amazon Prime Member Fee? Charged £48...

Pollycat

EllasPa wrote: »

I spotted this £49 Prime fee on my bank statement and my wife swears she didn't intentionally sign up for it. Anyway I clicked on cancel and got most of the money back. Just glad I check my statement carefully.

Your wife is wrong.
You are not unknowingly signed up for Prime.
You have to click to accept it.
Best tell your wife to read things more carefully when she's ordering online in future.

Dustykitten

DS2 just noticed a fee for prime on his statement and was adament he had cancelled in time. Logged into his account and yes he had. Chatted online to Amazon and it comes to light that you automatically get a .com account if you have a .co.uk account and the fee was for the US site. They said don't worry they will refund. He found the US site, logged in, cancelled prime on there too (never ordered and unaware he even had this accout). Five miutes later he had an email saying they would refund in full. Good CS but not good this can happen in the first place.

deanos

Did he order from .com then and choose prime ?

Just checked my .com account and prime not enabled, i ordered from them recently

BTW you can log into any of the Amazon accounts across the globe , i ordered from Germany and USA using the same log in details

Dustykitten

No it shows on his order history that he has never ordered from them. Online chat did not seem surpised that his had happened.

deanos

Strange one that then, thanks for the tip off

Lioness_Twinkletoes

This thread has left me open mouthed in amazement. MSE...empowering people to be stupid and to read NOTHING.

I've had 4 Amazon Prime trials and it is so, so simple to cancel - yet still enjoy a month of Prime deliveries.

~Chameleon~

Lioness_Twinkletoes wrote: »

This thread has left me open mouthed in amazement. MSE...empowering people to be stupid and to read NOTHING.

I've had 4 Amazon Prime trials and it is so, so simple to cancel - yet still enjoy a month of Prime deliveries.

Me too, including a month's worth of free tv/dvd downloads in the latest offer :j

richs20a

Amazon prime

Banks have been inundated with requests for the £49 or £79 refund from amazon.

My point is if so many people since at least 2009 have had this issue they should change it. I totally disagree that it's these "thick" people not reading things. It is misleading and it's prob amazon reps trying to patch things up

My partner ordered using a voucher and she is very thorough with anything online any she even had reg postage and still amazon prime took £79 without notification or being listed as a service.

It was near impossible to speak to a person but did email
Back but admitted no liability.

I don't care what's posted we did not opt in for this service.

If they had that much an issue they would change it for benefit of customers, but I'm 100% sure they're are many cases where it was not the consumers fault.

Making it Very evident what the shipping options are along with any "conditions" would help but it was not even recorded as something we'd subscribed too at all.

Wanted to update this forum it's still going on Aug 2014

Helix

richs20a wrote: »

Making it Very evident what the shipping options are along with any "conditions" would help but it was not even recorded as something we'd subscribed too at all.

They do! Plus they send you an email after you subscribe.

custardy

Same old story................