Amazon Prime Member Fee? Charged £48...

vikingaero

hermione987uk wrote: »

I don't know how people can get so angry over this and think its a scam. I signed up to prime when they first offered it, I then forgot to cancel the free trial and had the charge (It was clearly explained I would recieve this charge if I didnt cancel). I didnt notice till I logged into the site again 3 months later but there was an easy to find section (and believe me, if I found it it has to be blindingly obvious lol) saying if I hadn't used the service I could have a refund, I clicked a button and got my money back.

no ranting, no chasing them down to get my money back, just a simple click of a button.

People get angry because there is no longer the issue of personal responsibility in life - someone is to blame.

When they find out something is amiss they cannot fathom that it could ever be their fault - a bit like those who cause a car accident and think that they can't have ever been responsible because they've been driving for xx years without incident.

Here, time and time again, we have people shouting the scam/thieves/!!!!!! tagline at Amazon for their own stupidity. Most of these people I imagine will be educated in good jobs, yet by their kneejerk reactions, show that they lack responsibility and common sense - you can be a rocket scientist but not know how to wire a 3 pin plug.

What we need here is for people to READ THE THREAD before posting their vents and finding that hundreds of us are facepalming ourselves in ridicule.

Fact is that if you still really think that Amazon scammed you then please please throw your computer/laptop away and ask your parents/children to accompany you to the shops.

johnnyboyrebel

vikingaero wrote: »

they lack responsibility and common sense

Hit nail on the head here.

Pollycat

vikingaero wrote: »

they lack responsibility and common sense

johnnyboyrebel wrote: »

Hit nail on the head here.

I agree, johnnyboyrebel.

They also lack the ability to read something that comes up on the screen in mutli-coloured, bold and capital lettered text and understand what the implications are of clicking on 'Yes please' instead of 'No thanks'.

tomvandam

forgot about this completly thought I'd lost 50 quid how good of amazon to give you a refund !

kevinkeogh

'Demand a refund from Amazon'. Telephone 0800 496 1081 and tell them you'll be off to use Play.com if you dont get an immediate refund and also make sure they cancel the Prime membership..


:money:

custardy

kevinkeogh wrote: »

'Demand a refund from Amazon'. Telephone 0800 496 1081 and tell them you'll be off to use Play.com if you dont get an immediate refund and also make sure they cancel the Prime membership..


:money:

vikingaero

kevinkeogh wrote: »

'Demand a refund from Amazon'. Telephone 0800 496 1081 and tell them you'll be off to use Play.com if you dont get an immediate refund and also make sure they cancel the Prime membership..


:money:

Hi Kevin,

Welcome to MSE. I'm being especially nice to newbies like yourself.

Please kindly take a moment to read a few pages of this thread and review your post. If you read the posts you may see that your opinion may change.

After reading a few pages please consider whether you should Facepalm yourself. Thank you very very much for reading.

NiceViking. :j

nibz_2

Just like everyone else on here, I had no clue as to what Prime was. Found out it is a months free trial and then you get charged!! Thing is, I last used my Amazon account in March and they've only just charged me for it (30th August) now thats a long month aint it?!!. I simply gave them a ring and explained that i wasn't happy and they immediately sent me an e-mail confirming it was cancelled and confirmation that the £49 they kindly took from me would be returned within 3 working days. I did ephasise to them that they should have a link next to the 'free delivery' option (which you used to trigger the activation) that explains that you are signing up to pay them 50 quid a year. Hopefully if more people do this then they may make changes to the account!!!

brettcta

cool story bro

Pollycat

nibz wrote: »

Just like everyone else on here, I had no clue as to what Prime was. Found out it is a months free trial and then you get charged!! Thing is, I last used my Amazon account in March and they've only just charged me for it (30th August) now thats a long month aint it?!!. I simply gave them a ring and explained that i wasn't happy and they immediately sent me an e-mail confirming it was cancelled and confirmation that the £49 they kindly took from me would be returned within 3 working days. I did ephasise to them that they should have a link next to the 'free delivery' option (which you used to trigger the activation) that explains that you are signing up to pay them 50 quid a year. Hopefully if more people do this then they may make changes to the account!!!

Glad you got your money back, nibz - and without having to 'demand' it as recommended by KevinKeogh in post #406.

Below is an extract from their website, this is what you get (in a whopping big box) if you click on:
FREE One-Day Delivery with a free trial of (1 business day)

Get FREE One-Day Delivery on This Order with Amazon Prime
New members are eligible to receive a Free one-month trial of Amazon Prime - Amazon's exclusive membership program that gives you and up to four of your household family members the benefits of unlimited One-Day Delivery on eligible Amazon.co.uk purchases.
AMAZON PRIME - FAST, FREE, NO-HASSLE DELIVERYLearn more





Place your order before the deadline displayed on the item detail page to get:

• Unlimited FREE One-Day Delivery on over a million eligible items
• Express Delivery (delivery before 1pm) for £4.49 per item
• Evening Delivery for £7.48 per item (London and Birmingham addresses)
• No Minimum Purchase - No need to think about delivery charges when you order

ENJOY IT FOR ONE MONTH - FREE

• The one-month trial is completely free for you to enjoy
• There's no obligation to continue beyond the trial period. You can cancel your membership through Your Account at any time during your Free Trial and you will not be charged the £49.00 annual fee

UPGRADE YOUR ORDER INSTANTLY

• We will upgrade products in your order marked 'Eligible for Amazon Prime delivery rates', to free One-Day Delivery, the moment you sign up

Click the button below to start your one-month Free Trial -- you won't be charged now. If you want to continue after your Free Trial, do nothing. Your benefits will automatically continue and we'll charge your payment method (Visa/Delta/Electron ****) £49.00 for the next year. If you prefer, you can select "do not upgade" in the Manage Your Prime Account section of Your Account and your payment method won't be charged. If you continue, we'll charge your payment method annually thereafter for your full membership unless you select "do not auto renew". You can always request a refund of the most recent charge if your benefits haven't been used in the new term. If we're unable to charge the payment method above for either the first year or an annual renewal, we'll charge another payment method we have on file for you. You can manage your full membership, including payment method and renewal setting through Your Account.

Free Trial is available to new members only. Limit one per household.

By clicking the button below, you acknowledge that you have read and agreed to the Terms and Conditions and the above, and authorise us to charge the payment method above or another available on file.

Turn on 1-click ordering using my default Amazon Prime settings

Upgrade my order and start my Free Trial now

The colours are not mine, this is how it actually appears on screen.

So Amazon already do have a link to the information that you will be charged £50 unless you cancel - in fact they make it very very clear.