Amazon Prime Member Fee? Charged £48...

bankersnight

Amazon prime is not so good. I spent over £600 this week and had prime. They sent everything and I am still waiting.

I needed the stuff yesterday! So I am a bit !!!!ed. I have to wait a week or so before I can get a refund.

deanos

If they sent everything on time then that's the courier at fault ?

I was expecting a Prime delivery yesterday by City Link and it turned up today a day late, but it was despatched on time by Amazon

custardy

deanos wrote: »

If they sent everything on time then that's the courier at fault ?

I was expecting a Prime delivery yesterday by City Link and it turned up today a day late, but it was despatched on time by Amazon

yes,but Amazon choose the courier
mistakes happen but a company cant hide behind the courier
I would expect a company to chase up a delayed 'next day' item
and just to add i rate Amazon highly from the companys i regularly use

rde42

deanos wrote: »

If they sent everything on time then that's the courier at fault ?

I was expecting a Prime delivery yesterday by City Link and it turned up today a day late, but it was despatched on time by Amazon

But that's down to Amazon.

The first delivery was a major foul-up by City Link, compounded by two other problems, both of City Link's making.

The second was sent via Royal Mail (slightly strange, given it was a £130 value), yet not Guaranteed Delivery or even Recordded Delivery. I have to wait 9 days before Amazon will even look at the problem.

bankersnight

deanos wrote: »

If they sent everything on time then that's the courier at fault ?

I was expecting a Prime delivery yesterday by City Link and it turned up today a day late, but it was despatched on time by Amazon

It took amazon 3 days to just pack the parcel for me. They want me to wait till the 17th! How can I live within my money till then . I have no parcels. I tried canceling, but got no were!

Amazon have really let me down, will never be using them again. Unless i really have too!

They sent it by RM. I found 3 parcels outside of my house yesterday, it was only the low value stuff and was the smallest ones. Looks like somethings up!

BTW the items were needed for a birthday. I only got it off Amazon as they normally sent the items the same day.

bankersnight

Just got a refund for 2 of the orders. Waiting for the other one to be cancelled! All this just for a telescope and some stuff for someone.

Takoda

max7 wrote: »

And what exactly was the point of that comment? Ignorant fool.

The point of my comment was that you and your wife are obviously very well suited because:-

"You are an attention seeker and your wife is a muppet who signs up to things she hasn't read properly."

I think that far from demonstrating my ignorance it actually shows how perceptive I am!

There's only one fool on this thread. :rotfl::rotfl::rotfl:There would be 2 if your wife was here! :rotfl::rotfl::rotfl:

Prodigal_Gil

I have been aware of Amazon Prime for some time, but never felt the need for their service due to lack of urgency in my purchase and happy with the free 3-5 days delivery.

Recently, I did decide to want my purchased goods delivered quickly and I have been buying more and more items on Amazon due to their extremely competitive price (down to their buying power). Only other site I buy from is Play. Lack of trust for any reseller or unknown/not reviewed websites.

I was goggling reviews of Amazon Prime service as consumer feedback can be useful (mostly of the time, I have to say it is not partially rational opinions), I was shocked to have come around this post which has been going on since 2009! (Maybe even further...I have not read every post on this thread).

I am in rage, but not surprise, to see how many irresponsible consumers there are still on the net today. Amazon being able to provide such extensive customer service is a luxury, hence their success.

As consumer, one needs to accountable for their selected options on online purchasing per click!!!

We can all complain about User Interface on sites not being cleared or being deliberately misleading under find print for subscription services. However, this is NOT a scam or con. Ts and Cs are stated in all E-shops!

For Amazon's case, they have made it very clear. Amazon should not be responsible for ignorant consumers.

On a customer experience front, which is what most successful E-commerce are aiming to achieve, sites like Amazon will make sure it is easy for consumers to identify service offered. They will go to the point of mapping out the on-line purchasing experience and procedure in relation to UI and information accessibility.

In my opinion, Amazon has more than achieved that.

One more point for on-line consumer is that we all know with free trials service, even with offline, what ever the medium, it is almost standard procedure for automatic subscription to be set up. Why? This is to filter out consumers who have no intention to join the service being offered and only using it for free trail and short term gain. Please note FREE TRAILs are there for potential interested party to test out the service. If the service make sense, than it save the customer having to re-registered the subscription to the service, saving them time, i.e., an act of automation. This is certainly considered as a valued added set-up.

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After taking the free trial, under:
Your Account > Your Amazon Prime Membership

Trial Membership Dates: 26 Aug 2010 - 26 Sep 2010

Your trial membership will upgrade to a full membership for £49.00 automatically on 26 Sep 2010 [DO NOT UPGRADE]Button

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*Remember to click the [DO NOT UPGRADE] button with shown date advised for credit charged if you are not happy with the service being during your trail. The word 'TRAIL' is particularly important to note!

BTW, at £4 a month for multiple 1 day delivery, Amazon are pretty much giving away the upgraded delivery service and am sure (not margin focus and possibility to cover cost) in order to provider better customer service. Try buying fashion products on line and see if you get stiffed at elast £10 for delivery with at least 28 days refund policy for returned items. Unlike other online stores, they use local courier and that is why thier delivery service is great. On 3-5days free delivery, most of the time, I receive it within 2 days. The only package that was lost was when they were forced to use Royal mail...typical!

I am not even going to begin on responsibility on courier service vs. Amazon responsibility to despatch.:money:

Alias_Omega

I took out amazon prime, and cancelled it 10mins after enabling the trial.

I unselected the renew option, and now will let it expire.

custardy

lol @ 'forced' to use royal mail