Aaaaaargh! Comet!!!!

danio_2

glowy69 wrote:

Read my other post, most of these items are exchanged straight away anyway.

I probably would have, if I hadn't been typing my post at around the same time as you posted yours!

smcaul

glowy69 wrote:

Read my other post, most of these items are exchanged straight away anyway.

But they are not Glowy, that is what this and other threads are all about - you may well do that at your store - but the majority do not operate like that.

glowy69

marks87 wrote:

And herein lies the problem. There's no "general notion" about whether or not an item was faulty when purchased - within 6 months, you need to prove that it wasn't.

An if your dog !!!!!! in the disc tray without you knowing....

zorber

marks87 wrote:

Not if a repair would cause me significant disruption he can't.

But you quoted IMEDIATE REUND OR REPLACEMENT a few threads back, where o where has the repair suddenly appeared from?

Since when is a repair going to cause significant disruption

marks87

glowy69 wrote:

An if your dog !!!!!! in the disc tray without you knowing....

That could have happened in the warehouse when one of the workers brought his dog to work. It's up to Comet to prove that it didn't.

zorber

marks87 wrote:

Yes, which means I have six months in which to return them. If the retailer cannot prove that the fault was not present at point of sale, I am entitled to a repair or replacement. If either of these would cause me significant disruption, I am entitled to a refund.

I think it's you who doesn't know the law well enough.

Since when is a replacement going to cause significant disruption, i would like to see that one go to court!!!!

smcaul

glowy69 wrote:

Yeah it was new, but it was 4 months old, and as I had driven it an used it, they had it in for repair something I had no problem with because I undersdtand warranties etc, something some people seem to have trouble with on here.

Then you should have had a loan car, Did you ask for one? You mention the warranty, but as the car was only 4 months old this is down to your statutory rights, the warranty is in addition to these, you should not have to go without for 2 weeks because of their problems.

danio_2

glowy69 wrote:

An if your dog !!!!!! in the disc tray without you knowing....

It would have to be a VERY clever dog to be able to OPEN the disc tray in the first place....

smcaul

zorber wrote:

Since when is a replacement going to cause significant disruption, i would like to see that one go to court!!!!

If they can't offer a replacement then all tehy can do is offer a repair, if that caused significant disruption then you are entitled to a refund.

marks87

zorber wrote:

Since when is a repair going to cause significant disruption

If the repair takes the stated 28 days, then it will cause significant disruption. Lets look at one of my other Comet problems:

I recieved a digital camera for Christmas 2004. This was bought near the start of December and (naturally) wasn't opened. Everything seemed fine with it, but a few days after the New Year, I had the camera on my desk transferring pictures to the PC. I noticed that the battery cover wasn't closed properly, so I tried to close it - only to discover that one of the "legs" was missing. It hadn't snapped off, because of the place where it was supposed to be attached didn't have a "wound" consistent with snapping.

It went back and we were told it would be booked in for a repair; we asked to see the manager. After getting nowhere, we decided to wait until the next day when I phoned Trading Standards and told them the story; they agreed with me and I had a new camera within 24 hours.

The reason I didn't accept a repair, is because I needed that camera to meet a deadline - in other words, not having it would have caused me significant disruption.