the everything you wanted to know about argos...

Johntea

jennybear wrote:

If they were coming into my store on Wednesday I would be able to see it on the stock system in store - its not on there. The website also told me last week we would be having some in for collection last Wednesday - nothing on the system and none came in - hence why Im thinking its a glitch. It would be very very very unusual for any clearance stock to still be coming into stores halfway through the life of a catalogue - its generally stores that have them will sell them off.

Yes but are you looking correctly? IT may have a green tick saying "Can be ordered in to collect Day Date --- Day Date" but unless you place the reservation the item will not be ordered in to the store.

I guess it is possible for the stock to come through if there is still some at the warehouse.

jennybear

Tried to reserve it anyway and got an email back telling me that unfortunately they are no longer in stock

pavlovs_dog

Johntea wrote:

I guess it is possible for the stock to come through if there is still some at the warehouse.

but there wouldnt be. when RO starts, they ship whatever they have out to stores to be sold. after a certain period, whats left in store is recalled and retuned to the manufacturer

FloFlo

I have a hypothetical question if someone was to return an item to Argos without a receipt would argos give a credit note, or would they need to see proof of purchase for the item to ensure that it had been bought from them.

spandit

FloFlo wrote:

I have a hypothetical question if someone was to return an item to Argos without a receipt would argos give a credit note, or would they need to see proof of purchase for the item to ensure that it had been bought from them.

Depends on how it was returned. If it had the box with the catalogue number on, then it would usually be gift vouchers. Other products that are only sold by Argos (e.g. Cookworks, Challenge) don't necessarily need the number, but a number and price must be found for a refund.

executiverocker

i was in a staff meeting tonight, about how we can be even better etc, now we got FFE(fast,friendly,efficient) training to do?? something else to waste my time with....

our store normally does v well with mystery shopper and SOS so i see it as a nice waste of time:)

mhendo

Remember 'Gonzales'???? another way to waste a lot of money!!

executiverocker

lets all buddy up!

pavlovs_dog

mhendo wrote:

Remember 'Gonzales'???? another way to waste a lot of money!!

thats still emblazoned on our stockroom wall :rotfl:

Johntea

Tell them to take off the "Wait Time Estimate" from receipts.

Noticed they had sneakily changed the wording to say a approximate collection time in minutes rather than an exact time, still didn't speed up the whole process mind