Stay away from myhermes delivery company - total quack company

Skint_but_working

I work for hermes as a 'self employed' courier and we are not all scraped from the bottom of a barrell!
You have had a bad experience which does not justify us all being tarred with the same brush! It does make me wonder why the driver blatantly refuses to deliver to you in the first place, parking restrictions seem a limp excuse, we all have to deal with those on a daily basis! You may well just have a miserable sod for a courier, can't blame him really, he would receive 45p for delivering your parcel. We are not all like that though, some of us manage a smile and a whistle as we make our fortunes delivering parcels to happy customers
I do have to say, to me, it seems somewhat 'unusual' to have a field manager come to your house and then deliver parcels to you personally...whats that about?

zenseeker

Just arranged Hermes to collect an iPad, but reading this thread has got me worried They can't be that bad can they? I'll certainly wrap it extra carefully, but now I'm worried that it will get there at all!

What are they like to claim from in the event of a problem?

deanos

Better off sending it Special Delivery, i presume an Ipad is worth a few quid

zenseeker

Cost half what SD would have been, and that is after increasing to £1000 insurance

deanos

If it goes wrong you may wish you have spend a couple of quid more.

http://www.ciao.co.uk/Reviews/Hermes_Parcel_delivery__7325302

http://www.complaintsboard.com/complaints/hermes-c222957.html?sort=dated#comments

They were previousley called Parcelnet

http://www.ciao.co.uk/Reviews/Parcelnet__5334029

zenseeker

To be fair, people rarely go on boards like that to report good service, mostly just the complaints ever get logged.

SADIE

I think My Hermes exclude Laptops, Monitors, or computer equipment from compensation. I'd have thought an Ipad came under computer equipment.

deanos

Yes they are excluded so you wont have any cover

Laptops, Monitors, or computer equipment
Televisions, Plasma & TFT Screens and Monitors

https://www.myhermes.co.uk/wps/portal/PN_CTR/c1/04_SB8K8xLLM9MSSzPy8xBz9CP0os_hQC88wI09LYwN_RyM3A0-LQAsvL0cjYwMDA_1wkA4kFRah3iYGRsaBQS6urkYGBibmEHkDHMDRQN_PIz83Vb8gOzvN0VFREQD9Fw0q/dl2/d1/L0lJSklKSUpDZ3BSQS9JUGpBQUF4QUFFU29BQ0pHNGVGdS9ZQnB4SkZ3NDE0a3N0eW9RLzZfVThJVjJJOTMwT0EyRjBJOFE4SkpBMjMwTzAvN19VOElWMkk5MzAwTFYwMElJNUtFNThKMDBJNi9yZWZyZXNo/?content=Excluded%20Items#7_U8IV2I9300LV00II5KE58J00I6NOANCHOR

jazabelle

kiz69 wrote: »

y get something del 2 home if u r at work and y order a b4 1 or an after1 if your not goin 2be at home if ru at work get it del 2there not your home :mad::mad: and if u order an b4 or after be in if u will not get it or when u ask us 2lev it with a ngh tell them 2b in or u be in :eek::T

What??

I think one part is saying if you're not at home, get it delivered to work. No company I have ever worked for have allowed this.

SADIE

Originally posted by jazabelle
What??
I think one part is saying if you're not at home, get it delivered to work. No company I have ever worked for have allowed this.

jazabelle, do you realise this post is nearly a year old, originally posted by kiz69 - 30/9/2009.
I don't think English can be his 1st language.

This post really shows that sometimes delivery companies don't have more than the normal amount of problems but they are resurrected annually.

Just a note if your item is being delivered or picked up by Hermes, you do need to be around or allocate a safe place, the company does not have a collection depot.

Deanos, I think you must work for a competitor, you do seem to keep on about Hermes/Parcelnet, can't just be about a problem you've had.

Put any delivery company name into ciao and complaintsboard and we are all carp according to the customers. I won't link to other companies complaints although it's easy to do, a disgruntled customer will find it, a happy customer isn't looking to leave praise.

Originally posted by Deanos
If it goes wrong you may wish you have spend a couple of quid more.

http://www.ciao.co.uk/Reviews/Hermes...ivery__7325302

http://www.complaintsboard.com/compl...dated#comments

They were previousley called Parcelnet

http://www.ciao.co.uk/Reviews/Parcelnet__5334029

Glad to have helped you with the exclusions of laptops etc in my post #78 you seemed pleased to link again post #79.

zenseeker hope all goes well with your delivery. I only posted about the exclusions because a customer had a problem with a laptop.
It's great to have someone post with a realistic view as you did.