Stay away from myhermes delivery company - total quack company

Alias_Omega

Had 2 parcels over 2kg. Charged £6.28 for P&P which is MyHermes lowest price.

Had to send one via Royal Mail for £12 and the other with myHermes otherwise no profit/not worth it and may well sell on Facebook locally.

custardy

Alias_Omega wrote: »

Had 2 parcels over 2kg. Charged £6.28 for P&P which is MyHermes lowest price.

Had to send one via Royal Mail for £12 and the other with myHermes otherwise no profit/not worth it and may well sell on Facebook locally.

Your post makes no sense?
Why not send both Myhermes?

Kernow666

Alias_Omega wrote: »

Had 2 parcels over 2kg. Charged £6.28 for P&P which is MyHermes lowest price.

Had to send one via Royal Mail for £12 and the other with myHermes otherwise no profit/not worth it and may well sell on Facebook locally.

over 2kg ?

they charge £5.48 for 2-5kg

joelandfleur

I read with interest the inadequacies of myHermes and have now fallen foul of their irresponsible attitudes concerning property not belonging to them.
Having purchased an irreplaceable expensive antique item from eBay during August of this year, it appears that this item - of quite considerable size, has been 'lost' in their local depot, to which I have no access and still languishes there. Despite both the sender any I contacting them on many occasions, the organisation will not deal with me, as they suggest that because of contractual reasons it is the responsibility solely of the shipper - even though the goods belong to me and I have paid for their postage.
myHermes - I hope you pick up this issue, as the ball is firmly in your court - shipping number: 8305703246829487
Has this total lack of customer care happened to others?

custardy

joelandfleur wrote: »

I read with interest the inadequacies of myHermes and have now fallen foul of their irresponsible attitudes concerning property not belonging to them.
Having purchased an irreplaceable expensive antique item from eBay during August of this year, it appears that this item - of quite considerable size, has been 'lost' in their local depot, to which I have no access and still languishes there. Despite both the sender any I contacting them on many occasions, the organisation will not deal with me, as they suggest that because of contractual reasons it is the responsibility solely of the shipper - even though the goods belong to me and I have paid for their postage.
myHermes - I hope you pick up this issue, as the ball is firmly in your court - shipping number: 8305703246829487
Has this total lack of customer care happened to others?

So this expensive and irreplaceable antique.
sent via a cheap service that doesn't cover antiques?
What was the thinking there?
I suggest you follow common sense and get your money back from the seller/sender.
You will get nothing from Hermes.

stagebright

Just adding my 2 cents - Plenty of awful experience with MyHermes. Avoid!

Also - YODEL!

sar80_2

Had 3 text messages on 3 separate days saying my order has been received and will be out for delivery that day. Someone has been in on all 3 days and nobody has knocked on the door. No card left. Neighbours on both sides are retired and in most of the time. Fed up.

Date Time Status
23/11/2014 12:06 Label Reprinted
22/11/2014 08:37 Not Delivered - Large Item
22/11/2014 08:36 Courier Received
21/11/2014 19:47 Courier to Re-attempt on 22/11/2014
21/11/2014 09:04 Courier Received
21/11/2014 04:52 Out For Delivery To Courier
20/11/2014 21:50 Processed at Depot
20/11/2014 21:47 Receipt at Depot
19/11/2014 10:19 Courier Received
19/11/2014 10:19 Not Delivered - Large Item
19/11/2014 06:23 Preadvice Update
19/11/2014 01:51 Processed at Depot
19/11/2014 01:49 Receipt at Depot
18/11/2014 16:40 Hub Sorter Receipt Scan

custardy

sar80 wrote: »

Had 3 text messages on 3 separate days saying my order has been received and will be out for delivery that day. Someone has been in on all 3 days and nobody has knocked on the door. No card left. Neighbours on both sides are retired and in most of the time. Fed up.

Date Time Status
23/11/2014 12:06 Label Reprinted
22/11/2014 08:37 Not Delivered - Large Item
22/11/2014 08:36 Courier Received
21/11/2014 19:47 Courier to Re-attempt on 22/11/2014
21/11/2014 09:04 Courier Received
21/11/2014 04:52 Out For Delivery To Courier
20/11/2014 21:50 Processed at Depot
20/11/2014 21:47 Receipt at Depot
19/11/2014 10:19 Courier Received
19/11/2014 10:19 Not Delivered - Large Item
19/11/2014 06:23 Preadvice Update
19/11/2014 01:51 Processed at Depot
19/11/2014 01:49 Receipt at Depot
18/11/2014 16:40 Hub Sorter Receipt Scan

and i assume this is a owner/driver using their car.
hence the delivery issue

chompie

Well in the middle of a claim with P4D (using inpost) and they are even ignoring me.


was told I had to wait 2 weeks to claim, then 2 weeks for the cheque (yes in this day and age will only refund by cheque), now it seems I have to wait two weeks for them to respond to emails.


Wouldn't even refund me the full amount I was due (which I was insured for) as I had stated the post was more than it cost.


Total joke company.

leigh_r

Sent a parcel from ebay, 7days after paying for the item I still haddnt received it I contacted the seller to ask for a tracking number so I could see were abouts it was, she informed me it had been delivered to me already that day. And obviously I hadn't received it so she then contacted them and so did I by email they confirmed that the parcel had been delivered. So i rang 10 local Hermes drop off points no luck, again they insisted it had been delivered and there was no answer at the door so it got left OUTSIDE UNDER A BLUE BOX!!!!!! well my blue box isn't outside but apparantley the driver left a card stating were he had left my parcel. So I checked and no card. Then I get a contact number and ring them the lady I spoke to was nice on phone she contacted the driver who delivered my parcel and he explained were he delivered it he only took it to the wrong address!!!!how incompetent they are. I have a parcel being delivered with them and I keep checking it I will never use them off my own back.... :mad::mad::mad::mad::mad::mad::mad::mad::mad: