Stay away from myhermes delivery company - total quack company

FidgitsID

PlymouthMaid wrote: »

Well I am unimpressed with Hermes as apparently somebody signed for my parcel at 4.59 today. There was nobody home then as I was at work. So now I do not know where the parcel is as no card was left. I now have to contact the retailer apparently as I cannot ask them what they have done with it.

I had the same (again) last week it was actually dumped on doorstep the day after it was "delivered". I just have to avoid any seller using them on ebay.

theonlywayisup wrote: »

Why can't you ask them?

You can phone, email or even better tweet them you will have a reply in under an hour on business days, slightly more at weekends, but a reply nonetheless.

Its not up to a buyer to waste time chasing a courier the seller decides to use, its up to seller to chase it. I would never expect a buyer of mine to chase up couriers:eek:

custardy

FidgitsID wrote: »

I had the same (again) last week it was actually dumped on doorstep the day after it was "delivered". I just have to avoid any seller using them on ebay.



Its not up to a buyer to waste time chasing a courier the seller decides to use, its up to seller to chase it. I would never expect a buyer of mine to chase up couriers:eek:

takes as long to post on this forum as to tweet.
So what is to lose?

harveybobbles

Twitter is always best. Usually get a reply straight away.

PlymouthMaid

I have tweeted to two large companies in t e past month and neither replied.

Strangely, I got home today to card from Hermes saying they had missed me but this was their 2nd try to deliver. I imagine this is the same parcel so goodness why they told me it had been delivered and signed for. Hopefully it will return tomorrow and I will be in. Thanks for advice - haven't yet heard from the actual retailer although I have emailed them.

ToThePoint

chirpychick wrote: »

We've been using them for a couple of years now, only had a problem with 1 parcel but we got our money back and compensation. Our parcel guy is lovely and they save us a ton of money. I always recommend them!

I've only had one issue, with a broken plate. This is quite a few years ago. I took pictures straight away to send to the seller, and they refunded me very quickly. I guess they took that up with myhermes.

If anything. I would say Yodel are the worst.

custardy

ToThePoint wrote: »

I've only had one issue, with a broken plate. This is quite a few years ago. I took pictures straight away to send to the seller, and they refunded me very quickly. I guess they took that up with myhermes.

If anything. I would say Yodel are the worst.

it wouldnt be covered. So no doubt they didnt

custardy

PlymouthMaid wrote: »

I have tweeted to two large companies in t e past month and neither replied.

Strangely, I got home today to card from Hermes saying they had missed me but this was their 2nd try to deliver. I imagine this is the same parcel so goodness why they told me it had been delivered and signed for. Hopefully it will return tomorrow and I will be in. Thanks for advice - haven't yet heard from the actual retailer although I have emailed them.

to stop the 'clock' on the delivery

PlymouthMaid

Well parcel has just been delivered. The courier absolutely denied that it could have been showing as signed for on Wednesday I would rather she had just been honest if they had pulled a fast one.

^!£$&

Just had my first problem with myhermes after sending 50+ parcels one has got lost. They have opened a case number and are investigating it. I will continue to use them however.

custardy

Could be worse



https://twitter.com/benjamin1980/status/497737791166750720