Need advice on what to do about Michael Jackson tickets - postponed dates.

seroxat_chick

I sold a pair of tickets back in March.

I have contacted my buyer, asking for their PayPal account details so that I may refund them.

They replied, and have helpfully done a PayPal request for the amount required.

What I would like to know (sorry if it's a stupid question) is, this has all been arranged between ourselves, so how do eBay know that I've fully refunded my buyer and therefore refund my fees, as they're promising to do?

I have no link provided from eBay to action the refund - I was expecting one to be within the email they sent out about it.

NotQuiteNorbert

Bensonrad wrote: »

Whats the deal with presale codes, I sold mine on ebay as decided against buying a ticket or going to the gigs.

In my listing I stated the auction was not for a ticket, it was a chance to get a ticket using the pre sale code, but did not guarantee they would get ticket. Very much a lottery. Buyer was happy and left good feedback as I did with them.

The buyer has now opened a dispute against me wanting all money back (which has now been spent) under the heading item not received and paypal have frozen money in my account.

Ebay has not really made it clear if I am meant to be refunding the buyer (judging by his feedback I am assuming he is a ticket tout, over 60 Take That Tickets sold in the past month).

Morally I think I should perhaps refund the buyer, but as it was not actually a ticket I sold in the first place, I am not too sure.

I wouldn't. You didn't sell a ticket, and you stated this in your listing. However, unless you have proof of delivery with which to fight this claim, I think Paypal will probably take the decision away from you and refund your buyer anyway.

bobothebear

I had the exact same thing happen to me,but 10 minutes after the tickets went on sale!!
I sent proof of delivery(via email) but inevitably Paypal chose the buyer should get a refund upon return of the goods!
I thought to myself if I just ignore this and say I have not received my code back then I'll get the money back because they will have no proof of sending it back.
I waited a few weeks and magically I got the money back which I should have got anyway.

A few months later the buyer is no longer registered and was clearly a tout and just trying to get extra codes for nothing.
So my advice is just wait it out as the paypal claim system is so flawed you will win if you dont get your goods back.