Rainwater Tank 1100 Litre £1498.00now£50.00@B&Q smaller one also avail for same price

frugalfran

not sure if my email has also bounced - delivery seemed to be addreesed to 'kingfisher' although I sent it to the same address as given. Had a second letter today with the same content.

frugalfran

just checked credit card too - still no money refunded. Originally debited on 21 June. Anyone else not had refunds?

Lynsey

frugalfran wrote: »

not sure if my email has also bounced - delivery seemed to be addreesed to 'kingfisher' although I sent it to the same address as given. Had a second letter today with the same content.

Many thanks, B&Q are part of the Kingfisher group.

Lynsey

TBeckett100

look at the b&q cancellation terminilogy "can can't accept your order" lol
i think they did when the took mkoney and kept it several days lol

my email to their in house empoyee bounced as well so i think they are having more gremlins

squack

ha ha ha ..

frugalfran

Totally agree -we too have made plans to use them and can't understand how their system which must surely be used to dealing with discontinued and 'goping out of stock' items can have had a gremlin on this one occcasion

Princess_Coupon

Does no-one have free access to a mini digger to dig a giant hole in their garden? and make b&q come round to fill it in, could get the Sun to take a picture I'm sure they could come up with endless headlines involving the word BUTT.:rotfl:

Lynsey

Princess_Coupon wrote: »

Does no-one have free access to a mini digger to dig a giant hole in their garden? and make b&q come round to fill it in, could get the Sun to take a picture I'm sure they could come up with endless headlines involving the word BUTT.:rotfl:

Looked on the freebies forum, but sadly nothing.

Lynsey

norfolkgrog

What do people think as to having one person representing us on the situation as all cases are fairly similar (letters etc) and if we were to, we must all remain solid as one unit...
Or would it be better to approach this on an individual basis.....

Your Thoughts..

Lynsey

norfolkgrog wrote: »

What do people think as to having one person representing us on the situation as all cases are fairly similar (letters etc) and if we were to, we must all remain solid as one unit...
Or would it be better to approach this on an individual basis.....

Your Thoughts..

I've thought about having one person taking this on if viable. It would be great if a solictor could take this on via a no-win-no-fee option. Maybe not possible though. Another free option may be to get a "consumer champion" from your local paper to try and negotiate - we have a great one up here in the North East (Mr Justice), a real star.
If one person is successful though it would open the floodgates.
First of all I would suggest contcting B&Q stating your grievance and asking them for a response. If taking them on it would need to be shown you have at least tried to settle out of court.
One things for sure, I bet they sort out their T&C's.

Lynsey