B&Q Dishwasher Reclaim Thread (discuss your claim)

headcrash27

I too have received the same bog standard letter as everyone else. I'll be submitting my moneyclaim either tommorow or thursday.

TBeckett100

I cant tell you how thrilled I am with their reply, using the discretion argument is fab for us as we all know what discretion means. feel free when doing to court bundle to use my email confirming that there was no stock. Oh dear B&Q.

Also, the website has now had over 1000 hits so it is brilliant that it has been useful

TBeckett100

sorry I have been offline since yesterday, been travelling to and from a funeral.

N20Y1D

Claim submitted, guess i didnt need to tick the human rights and interest boxes.:rolleyes:

TBeckett100

no, they havent breached your human rights. I will wait until they bar me from their stores before taking i go down that route lol.

TBeckett100

Could anyone who has submitted a claim please PM their claim number so I can keep a log of how many cases are going through, and map out how far along they are for statistical purposes.

TBeckett100

As Watchdog gears up for a new season, please email [EMAIL="watchdog@bbc.co.uk"]watchdog@bbc.co.uk[/EMAIL] with the following text and hopefully we can get some action! - Thank you all!

USE THE FOLLOWING SUBJECT B&Q Misleading Complainants?

Dear Watchdog Team,

It would appear B&Q are misleading customers about their rights when they are not fulfilling customer orders. Recently B&Q cancelled a number of orders for a Zanussi Dishwasher. When customers wrote to request compensation for 'loss of bargain' (a term in law which is supposed place the buyer in the same position had the contract been performed) B&Q informed them they have suffered no loss. In addition, B&Q had no choice but not to supply stock as they had no more deliveries, yet B&Q stated that they wish to use a term in their Terms and Conditions which states "B&Q reserves the right not to supply you at our discretion". However, how is discretion used when there is only one outcome?

One consumer, Tom Beckett took B&Q to court and successfully sued for the difference in price between the purchase price and the market value. The judge found a contract has been formed and that discretion was not a valid argument.

Following the judgment, B&Q took orders for an ‘Argonaut Rainsaver’. As the court result was publicised on lossofbargain.co.uk, a number of people complained to B&Q threatening legal action, myself included stating the findings of the hearing. However, despite losing a case, B&Q are still misleading customers into believing they have no legal redress by still stating they can refuse to supply at their discretion and there is no loss. As over 500 people could be affected, I would be grateful if Watchdog could look into this.

Kind regards
XXXXX

N20Y1D

TBeckett100 wrote: »

Could anyone who has submitted a claim please PM their claim number so I can keep a log of how many cases are going through, and map out how far along they are for statistical purposes.

Claim number sent.

For the record I never even received a reply to my letter.

headcrash27

I've now submitted my claim too, will pm you the claim number.

MORPH3US

This is brilliant.... surely B&Q will settle before they get the floor wiped with them in court....