Sky+ for £29 for existing customer

wearside_2

Mandles wrote: »

Here is how you do it;

1. 1.Ring and go through to cancellations option
2. Be polite and YOU MUST SAY THE MAGIC WORDS," hello, i would like to cancel please"
3. They will say why is that?
4. You. say your reason ( vigin cheaper(do some homework into actual prices or services that are cheaper that you would like on sky etc), poor service, fed up of new customers getting better deals etc or whatever other reason you may have.
5. If they say "ok, bye!" say that is terrible that they dont even try to make you stay and say just leave it now, instead i am going to write to your manager and hang up or tell them the door bell has rung and will have to sort this later or anything. Do not cancel yet!! Instead ring back half an hour later or a different day of the week.
   
6. They usually though will then say something like "lets see if we can help you" or something like that. There will be a pause where they are seeing what offers they actually have to give(all operators have different offers and are limited to what they can give).
7. If they dont offer(wait for offer first) you what you really want ask what the best they can do on that particular offer and maybe compare it to virgin catch up service or Tesco Hd offer.
8. If you are happy say yes and well done.:D
9. If you are not happy say i want to think this over or discuss it with my other half and thank them and ring back 20 mins-days later(they will say offer only for limited time and say ok i appreciate that).A note may be added to your account but dont fret.
10. Ring back cancellations dept and speak to new operator and do it all over again and hopefully you will get a better deal. ALWAYS SAY YOU ARE RINGING TO CANCEL!
11. Martin has a guide on this and apparently it may also depend when you ring. I rung on a wednesday if that helps and got the best sky+ offer out(totally free upgrade).
12. Good luck
    

I have just telephoned SKY and got through to the cancellation department. I told them that I wanted to cancel and was asked the reason why. I said that I had been with them since they started and felt that I should be entitled to a free SKY+ Box, especially as new customers were being offered special prices. He went away and said that as I had been with them for such a long time he would arrange for me to have on fitted at no cost!!!

Thanks for the help and advice received!:j:j:j:j:j