A38 Direct Cars - Problems?

zoeisababe

Hi SRI.
Sorry to hear you are having problems too. Least we are all here to help each other out. My car is currently back at A38 for repairing (again). Infact they have had it 6 days so i am going to phone them today to get a return date. They are infact co-operating and being helpful. Will hopefully have an update soon.
So you contacted consumer direct?
Zoe

A38_directcars

We as A38 Direct Cars would like to put who ever reads this thread regarding us in the picture in a clear mind of several of the issues arising on here.

Zoe and her X5:
We are currently working with Zoe to resolve all the issues with her vehicle and hope to close the matter within days. However we as A38 Direct Cars have not carried out any of the work on her vehicle as we use specialist garages for this. We did collect her car from the outset and left her with another vehicle to use. This is not common practise and we are not duty bound to supply a vehicle. The reasons why it took so long is due to the problems that where found and the delay from BMW UK in supplying the parts. This again is out of our control.

VJHookham kia:
Due to the fact that Mr Hook ran the vehicle low on oil and damaged the engine through not taking proper care of the vehicle, no warranty in the UK covers misuse and improper car maintanence, however we managed to get the claim covered and we also made a £500 contribution out of good will. Surely what did we do wrong?? How come you have not mentioned this??

Skaur:
Regarding the Radio, we have offered for you to bring the car back to us to get it fixed, however this was not acceptable and we agreed to pay what it would cost us to fix, again this was not acceptable. Again no mention of the offer we have made to you.

We as A38 Direct Cars sell over 2000 cars per year and endeavour to resolve all matters as quickly as possible for all parties. As im sure you will agree this is a small number of complaints compared to the many customers who come and buy from us again and make recommendations to freinds and family. I do hope that this thread will not have to be taken any further in order to stop the libellous posts being written.

Many Thanks

zoeisababe

Thank you for putting us all in the picture.

Anotherangry

A38_directcars wrote: »

We as A38 Direct Cars would like to put who ever reads this thread regarding us in the picture in a clear mind of several of the issues arising on here.

Zoe and her X5:
We are currently working with Zoe to resolve all the issues with her vehicle and hope to close the matter within days. However we as A38 Direct Cars have not carried out any of the work on her vehicle as we use specialist garages for this. We did collect her car from the outset and left her with another vehicle to use. This is not common practise and we are not duty bound to supply a vehicle. The reasons why it took so long is due to the problems that where found and the delay from BMW UK in supplying the parts. This again is out of our control.

VJHookham kia:
Due to the fact that Mr Hook ran the vehicle low on oil and damaged the engine through not taking proper care of the vehicle, no warranty in the UK covers misuse and improper car maintanence, however we managed to get the claim covered and we also made a £500 contribution out of good will. Surely what did we do wrong?? How come you have not mentioned this??

Skaur:
Regarding the Radio, we have offered for you to bring the car back to us to get it fixed, however this was not acceptable and we agreed to pay what it would cost us to fix, again this was not acceptable. Again no mention of the offer we have made to you.

We as A38 Direct Cars sell over 2000 cars per year and endeavour to resolve all matters as quickly as possible for all parties. As im sure you will agree this is a small number of complaints compared to the many customers who come and buy from us again and make recommendations to freinds and family. I do hope that this thread will not have to be taken any further in order to stop the libellous posts being written.

Many Thanks

And what about your other consumers ?? are we not relevant.




libelous - (used of statements) harmful and often untrue; tending to discredit or malign

A38_directcars

Anotherangry: I cannot coment on something Im not aware of, however I am looking into this at the moment.

Takoda

A38_directcars wrote: »

We as A38 Direct Cars would like to put who ever reads this thread regarding us in the picture in a clear mind of several of the issues arising on here.

Zoe and her X5:
We are currently working with Zoe to resolve all the issues with her vehicle and hope to close the matter within days. However we as A38 Direct Cars have not carried out any of the work on her vehicle as we use specialist garages for this. We did collect her car from the outset and left her with another vehicle to use. This is not common practise and we are not duty bound to supply a vehicle. The reasons why it took so long is due to the problems that where found and the delay from BMW UK in supplying the parts. This again is out of our control.

VJHookham kia:
Due to the fact that Mr Hook ran the vehicle low on oil and damaged the engine through not taking proper care of the vehicle, no warranty in the UK covers misuse and improper car maintanence, however we managed to get the claim covered and we also made a £500 contribution out of good will. Surely what did we do wrong?? How come you have not mentioned this??

Skaur:
Regarding the Radio, we have offered for you to bring the car back to us to get it fixed, however this was not acceptable and we agreed to pay what it would cost us to fix, again this was not acceptable. Again no mention of the offer we have made to you.

We as A38 Direct Cars sell over 2000 cars per year and endeavour to resolve all matters as quickly as possible for all parties. As im sure you will agree this is a small number of complaints compared to the many customers who come and buy from us again and make recommendations to freinds and family. I do hope that this thread will not have to be taken any further in order to stop the libellous posts being written.

Many Thanks

Skaur says you THREATENED him/her but you don't mention that. Have you threatened so many people that you can't remember Skaur?

sri_130

Its just a shame that its had to come this far, for some consumers and the dealership. I hope everyone manages to get their situation resolved efficiently.

- at least credit the chap with having the face to post on this forum. Not many garages would do that.

Anotherangry

Wow !! they must be having a very good look into it !!!

Just gives an even better insight in to the company's level of customer service.....Or Lack off !!!! A good representation for future customers

sam_dongle

It will be taking them sooooo long to look into it because they will all be claiming that they had nothing to do with that sale and that they dont know who actually did. Plus they will be hoping that if they drag it out long enough, you will just disappear of the face of the earth.

Its what they did with me.

:mad:

sam_dongle

A38_directcars wrote: »

Anotherangry: I cannot coment on something Im not aware of, however I am looking into this at the moment.

How can you not be aware of something that you are currently looking into?

That is some talent!