Madasafish Questions/answers (merged threads)

Madasafish_Customer_Care

Just for the sake of public records, being an active forum member is not a part of my job description (on paper).

I kicked off the Madasafish presence in public forums off the back of poor service that I had received from my old energy company and my previous ISP. I believe that if a company take public accountability for their actions and promotes active discussion on the likes and dislikes of their services then everyone is a winner.

Kind regards,
Samara

Edit:

they don't miss any opportunity of letting us know about any announcements from their sales department!

Ummm - okaaaaaay.... I think you'd be hardpressed to find m/any quotes from me on the forums promoting launches of paid for new services that we offer that have been launched during my time here.

Quentin

Madasafish_Customer_Care wrote: »

Ummm - okaaaaaay.... I think you'd be hardpressed to find m/any quotes from me on the forums promoting launches of paid for new services that we offer that have been launched during my time here.

Taking up your challenge, here's one for starters posted about the launch of maaf Talk, (you even managed to make this misleading, by quoting BT's non direct debit charge, comparing it with maaf's charge when paying by dd, thus wrongly implying a £2 saving):

Madasafish_Customer_Care wrote: »

BT charge £11.99 a month for line rental, we charge £9.99. There is a £2 monthly savings. BT comes with evening and weekend calls for 5p an hour and MAAF comes with 500 minutes of free evening and weekend calls to numbers starting in 01 and 02

**********************************************

Just for the sake of public records, being an active forum member is not a part of my job description (on paper).

Similarly (for the record), no-one quoted your job description.

If you don't get paid to post here, then what about your colleagues who you say stand in when you are away on leave? Do you and they not post here at work?

You give the impression you are here as an official of maaf!

Madasafish_Customer_Care

Taking up your challenge, here's one for starters posted about the launch of maaf Talk, (you even managed to make this misleading, by quoting BT's non direct debit charge, comparing it with maaf's charge when paying by dd, thus wrongly implying a £2 saving):


Quote:
Originally Posted by Madasafish Customer Care
BT charge £11.99 a month for line rental, we charge £9.99. There is a £2 monthly savings. BT comes with evening and weekend calls for 5p an hour and MAAF comes with 500 minutes of free evening and weekend calls to numbers starting in 01 and 02

What context was that in? Was someone comparing us to BT? Could you link to that post?

I am employed by Madasafish, it's a fact. If I wasn't employed by Madasafish I would participate in these forums as a member of the public, albeit I would not be able to offer an inside bridge to a service company.

Kind regards,
Samara

oldagetraveller

It would be interesting to have an update on Myke UK's problem from him, has it now been resolved or still ongoing? He's been quiet for a couple of days.

Gambler

stiffnuts69 wrote: »

whether she is paid or not I think she has been helpful over and above what you would normally get

Totally agree. I've always had helpful and effective responses to my PM's. I'd much rather have Samara on MSE than not.

Froglet

Does anyone here have a problem with the D link wireless USB adapter(dongle) that was sent free with their broadband kit a few months ago(i joined July last year?) For a while i have had to sometimes remove it from the cradle and plug back in to get it going.But just recently i have had real problems getting it to work at all,or if I do it goes off again for no reason.Is it the actual signal that is it at fault do you think or the dongle? Just wondered if someone could throw some light on it before i approach madasafish

bikersal

I'm fed up calling MAAF for their support even though I accept the main problem is a rubbish BT line. My max speed is apparently 2 but it's never been achieved! They always keep me on hold for ages and take me through the same procedure of changing microfilters (I've bought loads!) and I often get cut off. I am keen to move providers because I may as well go for a free rubbish line than pay to call up MAAF customer services. Does anyone know how much it costs to leave prior to the end of the 12 month contract and what date determines the end, is 12 months from the end of original order or from when you were hooked up?

Madasafish_Customer_Care

Hi Froglet - Could you please PM me your username and I'll raise a faulty hardware item on that dongle and get a new one out to you.

Bikersal - Could you please PM me your Madasafish username, I'd like to look at your line stats and see if I can help you.

Kind regards,
Samara

bikersal

Hi Samara I appreciate your offer but I don't think you can help unless you can actually get BT to do something with the line which in theory you should be able to do now they own MAAF but the excuse is that they still operate separately isn't it?

what has really annoyed me is that my D/D went up in November as I didn't realise I was on a discount at 11.99 rising to 17.99 and it just isn't worth it when my line keeps breaking up. I do hate being kept on hold and last time I spoke to someone from customer services I found her quite arrogant suggesting that I'd been provdided with a good service. I'm sorry but answering the phone quickly doesn't mean a good service when your are put on hold for ages is it?

Quentin

bikersal wrote: »

Does anyone know how much it costs to leave prior to the end of the 12 month contract and what date determines the end, is 12 months from the end of original order or from when you were hooked up?

They take the 12 months from when they started the service to you.

You can get out early:

You may terminate this Agreement within the first 12 months after the Commencement Date if you agree to pay us all the costs that we have incurred in setting up your Broadband Service. This will include an installation fee of £40.96. You must also pay our full retail price for any free or subsidised hardware that you ordered from us.