Madasafish Questions/answers (merged threads)

harryhound

Madasafish_Customer_Care wrote: »

Hi Harryhound,

Could you please check each microfilter from the test port?

Unplug everything from all phone sockets in your home and take all the microfilters and one by one test them from the test port. Check your sync rate with each one and if you see a sudden drop in sync with one filter in particular than we've found the culprit.

If all filters give roughly the same sync rate then next step is plug one device back into the phone line at a time and check the sync rate after you add each device.

Kind regards,
Samara

Hi Samara,

I've forgotten how to do this:o .
Do I have to use that nasty BT speed test site, that regularly times out before it can be accessed ? This one:
http://test.speedtester.bt.com:50301/

If so a current result, with all the other stuff in the house plugged into the circuit, gives this:

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 3872 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2769 kbps
If you wish to discuss these results please contact your ISP.

Kind regards,

Harry

PS that 3872kbps figure is also available directly from the Voyager210 router. Is that the current "sync" speed?

nichno

Hi,

I have just moved into a house which doesnt appear to have a master socket so BT have issued me with a new number and are coming on the 11th May to connect me. Do i have to wait until this is done to order my BB with you- i am assuming i do but just want to check? Also how long will it take to get the BB up and running? Thanks

Madasafish_Customer_Care

Hi Nichno,

You can arrange something called a simultaneous provide. If you call BT and tell them that you're arranging for a simultaneous provide with another supplier and get a Simultaneous provide code from them.

Then call us to place your order and provide us the code that you received we would aim to bring you broadband on the same day that your phone service goes live. In my experience not all simultaneous provisions go through exactly as they should and they make take slightly longer than anticipated. However, please know, that we would do everything within our power to bring you broadband on the same day that your phone line goes live.

Otherwise you can sign up online with us once your phone service has gone live. From the time of placing the order, provided there are no incompatible services on the line, then it generally takes us up to 7 days to get the services up and running on your line.

Kind regards,
Samara

Madasafish_Customer_Care

Hi Harryhound,

When testing your filters could you please also check your sync rate:

Open your browsers and type 192.168.1.1 in the address bar and press enter

On the main Voyager page click on “Advanced” in the left hand menu

The main section of the screen will update and click on “Advanced” in the main section

In the left hand menu click on “Status”

Expanded menu on the left click on “Broadband Line” and you should be able to check your stats here.

If you get a substantially lower sync using one of the microfilters than we've found what's causing the problem.

Thank you!

Kind regards,
Samara

Infidel

Hi. Apologies if these have already been posted and answered, but i don;t have time to read all 50+ pages of this thread.

I just want to know if madasafish offer any additional phone services such as voicemail and caller id and also if they block or are planning to block any of the access numbers such as call 18866 etc.

I'll be out of phone contract at the end of this month so am looking into alternatives (for broadband too).

oldagetraveller

http://www.madasafish.com/talk/talk-features.asp

They don't allow calls using other providers if you take their "Talk" service. So I presume they have some way of detecting and blocking.

harryhound

Madasafish_Customer_Care wrote: »

Hi Harryhound,

When testing your filters could you please also check your sync rate:

Open your browsers and type 192.168.1.1 in the address bar and press enter

On the main Voyager page click on “Advanced” in the left hand menu

The main section of the screen will update and click on “Advanced” in the main section

In the left hand menu click on “Status”

Expanded menu on the left click on “Broadband Line” and you should be able to check your stats here.

If you get a substantially lower sync using one of the microfilters than we've found what's causing the problem.

Thank you!

Kind regards,
Samara

Hi Samara,

I have worked my way round in a circle, monitoring my router statistics.
I have copied what I found below and marked what I believe must be the "sync" speed with one of these

What conclusion, if any, would you draw from these results?

TEST 1 Filter “B” into test socket, with PC on Ethernet and main ‘phone/answering machine plugged in.

Line Mode G.DMT Line State Show Time
Latency Type Interleave Line Up Time 00:00:55:28
Line Coding Trellis Off Line Up Count 26
Statistics Downstream Upstream
Line Rate 6080 Kbps 448 Kbps
Noise Margin 6.3 dB 23.0 dB
Line Attenuation 44.0 dB 25.0 dB
Output Power 19.6 dBm 11.9 dBm
============================================
TEST2 Filter “A” into test socket in place of “B” above
Line Mode G.DMT Line State Show Time
Latency Type Interleave Line Up Time 00:00:07:06
Line Coding Trellis Off Line Up Count 27
Statistics Downstream Upstream
Line Rate 6112 Kbps 448 Kbps
Noise Margin 6.1 dB 22.0 dB
Line Attenuation 15.5 dB 25.0 dB
Output Power 19.6 dBm 11.9 dBm
K (number of bytes in DMT frame) 192 15
etc.
============================================
TEST 3 As TEST 2 but with filter back in face plate and so extension circuit connected and Filter “B” protecting garden bell and walk-about-telephone docked in the kitchen.

Line Mode G.DMT Line State Show Time
Latency Type Interleave Line Up Time 00:00:13:51
Line Coding Trellis Off Line Up Count 28
Statistics Downstream Upstream
Line Rate 3776 Kbps 448 Kbps
Noise Margin 5.8 dB 22.0 dB
Line Attenuation 45.0 dB 25.0 dB
Output Power 18.1 dBm 11.9 dBm
K (number of bytes in DMT frame) 119 15
etc.
=======================================================
Test 4 As above but with filter “B” & kit plugged into the extension socket unplugged.

Line Mode G.DMT Line State Show Time
Latency Type Interleave Line Up Time 00:00:32:02
Line Coding Trellis Off Line Up Count 28
Statistics Downstream Upstream
Line Rate 3776 Kbps 448 Kbps
Noise Margin 6.1 dB 22.0 dB
Line Attenuation 45.0 dB 25.0 dB
Output Power 18.1 dBm 11.9 dBm
K (number of bytes in DMT frame) 119 15
etc.
========================================
Test 5 This is back to Test 2 above.
Line Mode G.DMT Line State Show Time
Latency Type Interleave Line Up Time 00:00:05:50
Line Coding Trellis Off Line Up Count 29
Statistics Downstream Upstream
Line Rate 5920 Kbps 448 Kbps
Noise Margin 6.3 dB 22.0 dB
Line Attenuation 44.0 dB 25.0 dB
Output Power 19.6 dBm 11.9 dBm
K (number of bytes in DMT frame) 186 15
R (number of check bytes in RS code word) 14 16
S (RS code word size in DMT frame) 1 8
D (interleaver depth) 16 2
Super Frames 20583 20581
Super Frame Errors 0 0
RS Words 1399698 174938
RS Correctable Errors 12 0
RS Uncorrectable Errors 0 0
HEC Errors 0 0
OCD Errors 0 0
LCD Errors 0 0
ES Errors 0 0
=====================================================
".....and your starter for 10 is........

Harry

PS: The time I clicked Bit Error Count, I got a result of zero

Infidel

oldagetraveller wrote: »

http://www.madasafish.com/talk/talk-features.asp

They don't allow calls using other providers if you take their "Talk" service. So I presume they have some way of detecting and blocking.

Oh, nasty. I don't like companies that do that, as it's generally an admittance that they are ripping you off in the first place.
It looks like BT may be my only other option.

Madasafish_Customer_Care

Hi Harryhound,

Because you're getting a good sync rate when you're plugged directly into the test socket (of 6Mb+ ), we think that this may be an internal wiring problem or an issue with the garden bell. In these circumstances BT would charge for a call out as the service is consistent up to the test socket and this doesn't appear to be an issue with microfilters.

To further deduce if it's specifically one item in your home that's causing the interference try a few more tests:

1. Connect directly to the test socket and run a test.
2. Put the faceplate back on to the test socket and run a test.
3. Connect the garden bell (only) and run a test.
4. Connect the walkabout phone (only) and run a test.

Basically you want to cycle through testing each device that shares the line independently of one another. What we're looking for is a drop in sync specifically in conjunction with one of the devices.

Kind regards,
Samara

espresso

Harryhound
If I understand your tests correctly, tests 3 and 4 prove that it your extension wiring, so no further test are necessary. What is the total length of the extension wiring from the master socket and are the garden bell and the walk-about-telephone docked in the kitchen both plugged into the same extension socket?

One simply thing that you could try, is to try removing any wires connected to terminal 3 of your master socket face plate, as these are not required on an ADSL enabled line.