Setanta Sports battles for survival: how to protect your payments

techmob

they took my money yesterday and now have gone off air today

they owe me £12.99, how do we get this back

Kavanne

Not wholly relevant to the thread but; i hope you all now put your £12.99 a month into savings instead! it will mount up quickly!

Helix

techmob wrote: »

they took my money yesterday and now have gone off air today

they owe me £12.99, how do we get this back

You will probably have to contact the Administrators. I expect the website will be updated with details soon. Its unlikely you will get the money back though.

Also do you pay a month in advance or is the payment taken for last months viewing in which case you won't be entitled to the money back anyway.

kebl0826

There should be no issues cancelling your Direct Debits. If they do threaten to take you to court (extremely unlikely), you can threaten to counter sue them for failing to provide their service. Also, we surely must be covered by the Sale of Goods Act etc, i.e. services/goods must be "fit for purpose". Clearly if their is no service the fee is unjust.

I'm off to cancel my DD now...

McKneff

I thought that only the company could cancel DD's - am i wrong
I seem to remember a thread about this and Setanta last week

south_paw

Direct Debits are controlled by the customer. We cancelled ours. Our contract was monthly and ordered through Sky, with Sky order number.

Reoccuring Payments are the ones controlled by the company...if you paid by credit card...they have to cancel it.

kevcoo

Dont need to do anything now but administrators say there is no money for any refunds and cancel your DD or contact bank for other payments,no contact is needed to anyone else

McKneff

south_paw wrote: »

Direct Debits are controlled by the customer. We cancelled ours. Our contract was monthly and ordered through Sky, with Sky order number.

Reoccuring Payments are the ones controlled by the company...if you paid by credit card...they have to cancel it.

Sorry, my mistake, thanks for clarifying that.:o

mich_t

Hi all

I bought a years subscription for my dad for Christmas (so still have 6 months left on it) it cost about £150, if i paid for this on my credit card will i be insured by the CC company for compensation?

McKneff

Not 100% sure but i would think so.
Let us know how you get on so others might be able to claim too or
start a new thread