Vent! Tesco and carrier bags (and lying staff)

Bronnie

MickMun wrote: »

I think quite a lot of people are getting carried away with their right to have free carrier bags.

Honestly, just buy some reusable bags (as this is MSE maybe you could steal them off some old ladies trolly in Tesco) and then remember to take them with you (its as hard as remembering you need milk).

Then you no longer need to throw a strop in Tesco like a big kid and leave your shopping at the checkout for some poor person whos just doing there job!

I always forget the milk!:doh:

Bronnie

lilac_lady wrote: »

When I'm asked (this doesn't happen often) "do you need a hand to pack?" I usually say "it depends how fast you put items through the till". Generally I get a positive reply and the checkout operator goes a bit slower and sometimes even helps me to pack up.

As far as plastic bags go, I try to remember to take my canvas ones but if I forget or have used them for other shopping I expect a store to provide me with something to carry messages. It's called customer service.

BTW, now that I don't have enough plastic carrier bags to line my kitchen bin I buy a roll of purpose made plastic bin liners so the environment isn't being helped by the carrier bag syndrome.

We're all different though.... Although having said that, it's not difficult for a shop assistant with a bit of nous and basic customer service skills to recognise that different customers have different requirements.

It drives me mad if they put things through the till slowly and fiddle round putting things in bags. I always get asked if I want help packing (No thanks). I just want the stuff through the till as fast as poss, so I can get the hell outta there!

DCFC79

Bronnie wrote: »

We're all different though.... Although having said that, it's not difficult for a shop assistant with a bit of nous and basic customer service skills to recognise that different customers have different requirements.

It drives me mad if they put things through the till slowly and fiddle round putting things in bags. I always get asked if I want help packing (No thanks). I just want the stuff through the till as fast as poss, so I can get the hell outta there!

I hate the fact that an able bodied person is asked if they need a hand packing when they only have 6 items, the checkout operator should use they're intelligence to think "oh wait hesable bodied and he doenst need help packing"

Bronnie

DCFC79 wrote: »

I hate the fact that an able bodied person is asked if they need a hand packing when they only have 6 items, the checkout operator should use they're intelligence to think "oh wait hesable bodied and he doenst need help packing"

Actually in fairness I suspect they're instructed to ask every customer. Seriously, not all disabilities are visually evident for a start.

Less likely, in these anti-discriminatory times don't want to be accused of not offering help to all groups regardless of ability, ethnic group, religion sexual orientation etc etc etc. How complicated this world we live in has become!

ScottishChick

DCFC79 wrote: »

I hate the fact that an able bodied person is asked if they need a hand packing when they only have 6 items, the checkout operator should use they're intelligence to think "oh wait hesable bodied and he doenst need help packing"

I worked for Tesco for 3 years on the checkouts, and we were told in training and again at refresher courses that you had to ask customers if they wanted a hand to pack. You would be surprised at the number of customers with less than 10 items who actually wanted you to pack their bags for them!

If we were caught not asking customers this (as well as Do you have a clubcard? Do you want cashback? etc) we were classed as not doing our job properly and could face disciplinary action! Also, when mystery shoppers were in, you would lose marks for not asking those questions.

marleyboy

uktims wrote: »

Could then you not be described as a "pathetic officious postsworth"???


I can't see how your attitude is any better? Particularly as you haven't considered the below posts:

I think the poster did, but considering my reply to the original quote you have posted, of which you obviously haven't considered either, your hardly really in a position to describe the poster as a "pathetic officious postsworth" yourself

marleyboy

MickMun wrote: »

Then you no longer need to throw a strop in Tesco like a big kid and leave your shopping at the checkout for some poor person whos just doing there job!

I would suggest you read the OP again, unless you consider blatantly lying to customers as part of the job.

jackieb

Keith wrote: »

The thing which annoys me is that they have a ready supply of boxes which they sell, which they should give out for people to use. I remember as a child having boxes of shopping not bags

Our local Co-op had a bit partitioned off which was piled high with boxes. It was my job, when shopping with my mum, to go fetch decent boxes. Hardly anything was put into plastic bags. There was also a system where there was no conveyor belt, only a shelf at the side of the till. Your full trolley went at one side of the shelf. You put your groceries on the shelf and the till operator passed them into an empty trolley on the other side of the shelf. After you'd paid for everything, there was a counter at the end of the shop, behind the tills, where you'd pack everything into boxes. It was far quicker as you didn't have to wait for people to finish packing their shopping before you got served.

I hate the fact that you spend a lot of money in supermarkets and feel rushed into packing and paying. In what other shop, if you spent so much, would you feel like you were a hinderence?

beth464

ScottishChick wrote: »

I worked for Tesco for 3 years on the checkouts, and we were told in training and again at refresher courses that you had to ask customers if they wanted a hand to pack. You would be surprised at the number of customers with less than 10 items who actually wanted you to pack their bags for them!

If we were caught not asking customers this (as well as Do you have a clubcard? Do you want cashback? etc) we were classed as not doing our job properly and could face disciplinary action! Also, when mystery shoppers were in, you would lose marks for not asking those questions.

Exactly. I worked in a supermarket for a few months and people don't realise how much stuff there is to remember, and how hard it is physically to put that many things through in a 6 hour shift, whilst being pleasant, making sure you give the right change, packing for the people who want it etc etc.
It was always the people who I didn't think would want help packing that did.
I also thought one busy Saturday afternoon I was doing a great job of getting the stuff through the till nice and fast (obviously if it started piling up you slow down to give them a chance) until a customer complained to a manager that I was doing it too fast. You just can't win!

marleyboy

jackieb wrote: »

Our local Co-op had a bit partitioned off which was piled high with boxes. It was my job, when shopping with my mum, to go fetch decent boxes. Hardly anything was put into plastic bags. There was also a system where there was no conveyor belt, only a shelf at the side of the till. Your full trolley went at one side of the shelf. You put your groceries on the shelf and the till operator passed them into an empty trolley on the other side of the shelf. After you'd paid for everything, there was a counter at the end of the shop, behind the tills, where you'd pack everything into boxes. It was far quicker as you didn't have to wait for people to finish packing their shopping before you got served.

Oh the good ole days the same applied to Quick-Save when I was a kid, my mum would have us pack everything into boxes. Of course in those days we didn't have a car, supermarkets didn't really cater for car parks in those days either. So after packing the boxes, we would struggle on the buses to get home armed with an array of cardboard boxes