Tesco Misprices Discussion area part 5

Hey_Dude

clipboard2 wrote:

Over the last few days computer screens have sprung up with a SA seated behind each self scanner aisle, who watches each item being checked out displayed on their screen at the same time as yours.

Dude,

Thanks - could you give a little bit more detail on this - an SA?? - are you saying that staff are actively monitoring the price checkers?

Can any Tesco Dudes comment?

In my experience when the shops are busy staff are running around keeping the stores going - never observed any monitoring of price checkers....

Duder

Jiffycom

Someone always needs to be around the self scanners to sort out problems or verify age of someone buying alcohol. In my local stores, they're usually there at the screen monitoring everything when it's really busy.

Odd_Fellow

MyUserNamesTaken wrote:

I made a complaint to one of the managers there only yesterday, after a staff member on CS told me she doesn't get paid enough to deal with my query, then proceeded to tell me to wait for a manager. I wasn't getting a refund, I wanted to buy something that didn't have a price on it, or a SEL!

Nice attitude. Mostly, the CS staff there are OK. I've had one or two who get shirty and try the "well, that product's not part of the promotion" guff (or similar), but most know the situation well enough.

I complained to HO about "The Following" and have an acknowledgement letter (today) explaining that security is generally handled by contracted firms and that my complaint has been pased onto regional management for further investigation.

I await further news.

GRFC1972

Hey_Dude wrote:

Dude,

Thanks - could you give a little bit more detail on this - an SA?? - are you saying that staff are actively monitoring the price checkers?

Can any Tesco Dudes comment?

In my experience when the shops are busy staff are running around keeping the stores going - never observed any monitoring of price checkers....

Duder

It is company policy (and law for age related sales) to have a minimum of 1 member of staff for every 4 self scanning tills. Their main duty is to watch (via a computer screen) the 4 tills to ensure everything runs smoothly. The screen shows the 4 till receipts as you scan each item and signals when an age related sale is being processed.

There are various other bits of info that show on the screen but I am far too Tesco minded to reveal these on here. What I will say is that certain stores who may have a large number of refunds will target these tills to ensure no one is "abusing" them. What they should be doing is spending their time on is getting the price integrity of the store better.

Hey_Dude

GRFC1972 wrote:

It is company policy (and law for age related sales) to have a minimum of 1 member of staff for every 4 self scanning tills. Their main duty is to watch (via a computer screen) the 4 tills to ensure everything runs smoothly. The screen shows the 4 till receipts as you scan each item and signals when an age related sale is being processed.

There are various other bits of info that show on the screen but I am far too Tesco minded to reveal these on here. What I will say is that certain stores who may have a large number of refunds will target these tills to ensure no one is "abusing" them. What they should be doing is spending their time on is getting the price integrity of the store better.

Cheers - I was getting confused between the self-scanners and price checkers!

Thanks Dude!

bylromarha

GRFC1972 wrote:

What I will say is that certain stores who may have a large number of refunds will target these tills to ensure no one is "abusing" them. What they should be doing is spending their time on is getting the price integrity of the store better.

:T Amen. .

jo--king_3

I once used the self scan, scanned some kids juggling balls and it alerted a staff member to check my age!

*Tony*_2

I am sure the answer will be No, or you must be joking, or something along those lines ..... but I am going to ask anyway and if the answer needs to be a PM thats fine by me

My really local store, the one where I do all my "proper shopping" isnt an Extra, just a 24hour one but its big enough to have the very occasional R+R opportunity. However it never has working scanners despite having 2 in there. Now in the past I have collared one of the staff with a hand held scanner thingy and asked them to just check a price for me and they do something with it that I cant quite see then scan and tell me the price, but I cant be doing that much more now as I am sure they look at me strange when I ask these days.

Sometime I see a hand held scanner just sat there.... no really, just there on a table as I pass by it ... and I know they are of no use to me as the staff have a password to log in so I wouldnt dream of taking one out of the store, but I would be tempted to pick it up and press whatever the button is to enable me to do a quick scan of the item i have in my hand ... like I did today only I couldnt figure out what to press or do with it :-/ So it has an LCD screen, and I am sure it had Scan POS in the lower half, and something else in the upper half so i pressed my finger to Scan POS and then waved my MP3 player box (has it really gone down to £99 from £149 or is that a misprice) in front of it and nothing happened .... arhhhh, there must be something else I am supposed to press or do to make the damn thing work.

I am sure with 5 or 10 minutes playing with it I can work it out, but staff dont tend to leave them sat around for 5 or 10 mins, we are talking seconds as they walk away to put a label out before they return so I could really do with a dummies description of exactly what menu or button I need to press to make it scan something and tell me the price.

::::::::::checks PMs ::::::::

stebiz

*Tony* wrote:

I am sure the answer will be No, or you must be joking, or something along those lines ..... but I am going to ask anyway and if the answer needs to be a PM thats fine by me

My really local store, the one where I do all my "proper shopping" isnt an Extra, just a 24hour one but its big enough to have the very occasional R+R opportunity. However it never has working scanners despite having 2 in there. Now in the past I have collared one of the staff with a hand held scanner thingy and asked them to just check a price for me and they do something with it that I cant quite see then scan and tell me the price, but I cant be doing that much more now as I am sure they look at me strange when I ask these days.

Sometime I see a hand held scanner just sat there.... no really, just there on a table as I pass by it ... and I know they are of no use to me as the staff have a password to log in so I wouldnt dream of taking one out of the store, but I would be tempted to pick it up and press whatever the button is to enable me to do a quick scan of the item i have in my hand ... like I did today only I couldnt figure out what to press or do with it :-/ So it has an LCD screen, and I am sure it had Scan POS in the lower half, and something else in the upper half so i pressed my finger to Scan POS and then waved my MP3 player box (has it really gone down to £99 from £149 or is that a misprice) in front of it and nothing happened .... arhhhh, there must be something else I am supposed to press or do to make the damn thing work.

I am sure with 5 or 10 minutes playing with it I can work it out, but staff dont tend to leave them sat around for 5 or 10 mins, we are talking seconds as they walk away to put a label out before they return so I could really do with a dummies description of exactly what menu or button I need to press to make it scan something and tell me the price.

::::::::::checks PMs ::::::::

You are playing with fire mate. You will either be banned or very embarrased when they ask you what you are doing.

sandybrag

*Tony* wrote:

I am sure the answer will be No, or you must be joking, or something along those lines ..... but I am going to ask anyway and if the answer needs to be a PM thats fine by me

My really local store, the one where I do all my "proper shopping" isnt an Extra, just a 24hour one but its big enough to have the very occasional R+R opportunity. However it never has working scanners despite having 2 in there. Now in the past I have collared one of the staff with a hand held scanner thingy and asked them to just check a price for me and they do something with it that I cant quite see then scan and tell me the price, but I cant be doing that much more now as I am sure they look at me strange when I ask these days.

Sometime I see a hand held scanner just sat there.... no really, just there on a table as I pass by it ... and I know they are of no use to me as the staff have a password to log in so I wouldnt dream of taking one out of the store, but I would be tempted to pick it up and press whatever the button is to enable me to do a quick scan of the item i have in my hand ... like I did today only I couldnt figure out what to press or do with it :-/ So it has an LCD screen, and I am sure it had Scan POS in the lower half, and something else in the upper half so i pressed my finger to Scan POS and then waved my MP3 player box (has it really gone down to £99 from £149 or is that a misprice) in front of it and nothing happened .... arhhhh, there must be something else I am supposed to press or do to make the damn thing work.

I am sure with 5 or 10 minutes playing with it I can work it out, but staff dont tend to leave them sat around for 5 or 10 mins, we are talking seconds as they walk away to put a label out before they return so I could really do with a dummies description of exactly what menu or button I need to press to make it scan something and tell me the price.

::::::::::checks PMs ::::::::

lol, how desperate are you!? :rotfl:
The sight of you hovering around these machines, picking it up and attempting to use it while the member of staffs back is turned then scanning frantically and punching every button in frustration must look hilarious!.

The CCTV guys must be in stitches!

Oh please get somebody to film you and put it online for the rest of us to watch - I'd pay money to see that! :rotfl: