Tesco Misprices Discussion area part 5

notasdaftasilook

Why did you 'fail' ? why did you think you had been overcharged ?

cally1_2

I R&R in my local store. Nearly every week - not often I don't find anything. They recognise me and I get comments like well spotted and not again! Doesn't seem to be a problem but then I tend to only go for things that I would be buying anyway and they tend to be below under £20.

Firefly

I get the feeling I would be pushing my luck to try for R&R anymore at my local store. The last few times have been meat, at varying times of day to distribute my refunds amongst several different c/s staff. I know most of them now! Also, they have been confirming all meat R&R's with the manager who I also know and more importantly knows me!

Yesterday, I was waiting at c/s for flowers to be wrapped and the lady infront of me had an R&R on Activia yoghurt x 2 but they c/s told her there was a new system and she needed her name and address! Anyone else had this? I've never given my details before, or even my clubcard for the points to be withdrawn. Is this all about to change? Will they then have the evidence that some of us have more than others?

frisbee

The narnia dvd is advertised at my local store at £9 something on a big poster outside but there are no price labels at all in the store, it is scanning at £14 something, would i be able to claim an R&R for this, it says on the poster offer ends 9/4 which is today.

Lisa_n

frisbee wrote:

The narnia dvd is advertised at my local store at £9 something on a big poster outside but there are no price labels at all in the store, it is scanning at £14 something, would i be able to claim an R&R for this, it says on the poster offer ends 9/4 which is today.

Yes ! - Go get it

stebiz

big_mama wrote:

Obviously if you deliberately and continuously keep buying items that you know are mispriced in order to get R&R then you'll eventually and quite rightly get banned.

There was a post last week that Tesco gotten a R&Rer for Fraud using CCTV evidence……and several other complaining of being banned etc……
The people who are banned or been refused R&R or have generally been given a hard time …. Are you really surprised? Off course Tesco was not going to just sit statically and take it on the chin and keep a stiff upper lip about people abusing their good will policy and say it only hurts when I laugh old chap .
I am amazed that people knowingly commit dishonorable acts by intentionally misusing the Tesco policy and then get upset when staff at Tesco take it upon themselves to fight back using similar dirty tricks (removing wrong SEL etc). What Tesco staff are doing is no more wrong then what intentional R&Rers are doing (policy aside). It is not surprising that Tesco is fighting back and trying to get people for fraud…. That is exactly what it is, in the case of people who are abusing the system, it is fraud.
It is not the act of R&R that makes it fraud but rather the "Intention" behind it and people who read this post will know in what category they fall into (i.e. genuine R&R or the "intentioned" fraudulent R&Rers). BTW, If these comments somehow frustrate the ego of latter group then this writing will no doubt be criticised.

As for genuine R&R whom are being mistreated… please be mindful that the staff at the CS cannot easily distinguish between the two groups so unfortunately you are paying the price for the delinquency of the others. Nonetheless do exercise your rights and feel morally justified by taking the matter further to right any wrong. Also with the dirty tricks that the Tesco staff might be playing… you might wish to get an investigative journalist or TV program interested in the story so that they do an undercover investigation of the Tesco staff behaving badly. Mr. M, could probably assist on this ?

Do unto others as you wish be done unto you…. Love them whom loath you ……….. BM

I am not going to get into the ins and outs of what is the law and what isn't - because I am not a lawyer. However in my own opinion I can't see that getting an R&r in the way specified is illegal.

However it must also be noted that there are thousands of people out there today filling up with millions of items and a percentage of these will be incorrectly priced. I mean if you fill up with a £100 shop how many actually check the full list at the end.

In this case ALL supermarkets today will overcharge customers to the tune of hundreds of thousands of pounds if not millions. And in the case of major supermarkets to the tune of millions of pounds a year. This is simply down to incompetence. It can't simply be put down to human error because there should be proper stock control. So if supermarkets can over charge by this amount each year what is actually wrong with eagle eyed shoppers getting a little something in return.

Regards
Stebiz

And yes I did get Edam Cheese for nothing last week - mis priced - which was propably bought over the odds by hundreds of others countrywide during the day. So I can't see Tesco were out of pocket.

FloFlo

I think that all Tesco staff should have to work on the CS desk in rotation that way they won't recognise regular r&r peeps. :rotfl:

loopylass

I have never seen or had a mis-price(R&R) but i have seen the big "our promise" poster in my local store
To my surprise today the poster has been taken down
Why do you think they did that?
Do you think a lot of people have been getting mis-prices and as their promise was on show everyone who bothered to look at it knew but now its down they cant
Just a thought it just surprised me to see it down
Now would they still honour a R&R if its not on show

bob10752000

loopylass wrote:

I have never seen or had a mis-price(R&R) but i have seen the big "our promise" poster in my local store
To my surprise today the poster has been taken down
Why do you think they did that?
Do you think a lot of people have been getting mis-prices and as their promise was on show everyone who bothered to look at it knew but now its down they cant
Just a thought it just surprised me to see it down
Now would they still honour a R&R if its not on show

Cilck on this hyperlink, print off the page and I am sure they wont argue as it is on there own website!!!! :rolleyes:

http://www.tesco.com/customerservices/custServCustomerDesk.htm

ben500

big_mama wrote:

Obviously if you deliberately and continuously keep buying items that you know are mispriced in order to get R&R then you'll eventually and quite rightly get banned.


Any store manager that gives repeated r&r as a reason for banning a customer would be extremely foolish, this could be viewed as an attempt to protect themselves against prosecution for the offence committed and also as a means to continue overcharging the unsuspecting customer.

There was a post last week that Tesco gotten a R&Rer for Fraud using CCTV evidence……and several other complaining of being banned etc……
The people who are banned or been refused R&R or have generally been given a hard time …. Are you really surprised? Off course Tesco was not going to just sit statically and take it on the chin and keep a stiff upper lip about people abusing their good will policy and say it only hurts when I laugh old chap .
I am amazed that people knowingly commit dishonorable acts by intentionally misusing the Tesco policy and then get upset when staff at Tesco take it upon themselves to fight back using similar dirty tricks (removing wrong SEL etc). What Tesco staff are doing is no more wrong then what intentional R&Rers are doing (policy aside). It is not surprising that Tesco is fighting back and trying to get people for fraud…. That is exactly what it is, in the case of people who are abusing the system, it is fraud.
It is not the act of R&R that makes it fraud but rather the "Intention" behind it and people who read this post will know in what category they fall into (i.e. genuine R&R or the "intentioned" fraudulent R&Rers). BTW, If these comments somehow frustrate the ego of latter group then this writing will no doubt be criticised.

One word sums up this whole paragraph "Twaddle"

There is nothing whatsoever fraudulent or dishonest about availing yourself of r&r whether you suspect the item to be overpriced or not, firstly until you actually get to the checkout you have not been charged for the item, it is only once the item goes through the till that the overcharge is confirmed, your own morals will be the deciding factor as to when you raise the question, before paying means you give the store the opportunity of correcting its mistake by voiding the item and overiding the price, after you have paid means you get to take advantage of the r&r policy, there is NO legal obligation on your part to point out the error before or during the sale there IS a legal obligation on the store's part to display true and accurate pricing and where more than one price is displayed to charge the lowest displayed price.

As for Tesco staff switching pricing to avoid r&r being no worse, again this is rubbish as such an act would amount to aiding and abetting the original offence of overcharging or in the most extreme could be considered an attempt to pervert justice

As for genuine R&R whom are being mistreated… please be mindful that the staff at the CS cannot easily distinguish between the two groups so unfortunately you are paying the price for the delinquency of the others. Nonetheless do exercise your rights and feel morally justified by taking the matter further to right any wrong. Also with the dirty tricks that the Tesco staff might be playing… you might wish to get an investigative journalist or TV program interested in the story so that they do an undercover investigation of the Tesco staff behaving badly. Mr. M, could probably assist on this ?

Do unto others as you wish be done unto you…. Love them whom loath you ……….. BM

Tesco should react to multiple instances of r&r as you say, however a more appropriate reaction would be simply to price items correctly and deal with regular offending store management rather than subjecting their more discerning customers to bullying and intimidation.