Tesco Misprices Discussion area part 5

georgiac

This may be an open forum, but any site has to be responsible in monitoring its content.

If r&r was an offence ie. fraud, it would have been stopped, firstly,by Tesco a long time ago, secondly, by the police who would be raiding freezers and larders around Britain!

IMHO the only people committing any kind of offence are Tesco for continually misleading its customers by persistent overcharging, the recent fiasco over the Chinese meals which lasted almost a week springs to mind.

I totally disagree with changing or moving SEL's as described by one Tesco poster and would say this was trying to obtain goods by deception. I wonder which store this was in and whether the shopper was prosecuted or whether this was just a Chinese Whisper. I, for one would be interested to see the press coverage of the case.

Other CS people have accused shoppers of putting labels on books before despite the same book being incorrectly priced in numerous stores. Maybe there is a cottage industry producing SEL's and POS and labels.

Or maybe it's just people accepting a shops policy and using it to their advantage.

Markus_2

I really didn't want to reply to big mama as we've seen these stupid posts before, but......

big_mama wrote:

There was a post last week that Tesco gotten a R&Rer for Fraud using CCTV evidence……and several other complaining of being banned etc……

Firstly it was my understanding that the person mentioned in this post was not arrested for getting an R&R. I believe that they were putting an out of date SEL's on the shelf and then claiming an R&R. Let's be clear on that - the fraud was that they were putting their own SEL on the shelf, not getting an R&R. That is obsiously illegal and not something that I would ever do.

How is getting an R&R illegal or fraud?? Fraud is the act of obtaining goods by deception - like putting a out of date SEL on the shelf. I am not deceiving anyone - I am buying a product or products at Tesco and IF I am overcharged I am getting them to honour their policy as advertised in store and on line. It is Tesco that are deceiving people by advertising one price and charging another and by advertising a policy and then refusing to honour it.

As people have said if it was fraud then why have the police not been involved in the hundred, if not thousands of R&R's MSEers have had? The Tesco R&R policy is clear. If you are charged more than on the shelf or product you get an R&R. Now if it said something like "If you have unknowingly been charged more than on the shelf".....well that might be different.

As for the people who have been banned for getting R&R's. In my opinion Tesco are well within their rights to ban people as the store are private property. Again in my opinion the store should give the R&R and then if they want ban someone.

big_mama wrote:

The people who are banned or been refused R&R or have generally been given a hard time …. Are you really surprised? Off course Tesco was not going to just sit statically and take it on the chin and keep a stiff upper lip about people abusing their good will policy and say it only hurts when I laugh old chap .

No I'm not expecting Tesco to take it on the chin - they can get rid of/change the R&R policy or get the prices right. Tesco have options to stop or reduce R&R's, they just choose not to use them and it seems prefer to overcharge people and on occassion refuse to honour the policy.

big_mama wrote:

BTW, If these comments somehow frustrate the ego of latter group then this writing will no doubt be criticised.

I think you'll be criticised for not knowing what you're talking about rather than frustrating peoples egos.

hokers

Quite right, bm on the ignore list as well now.

If Tesco really wanted to improve their pricing, they would ALL (not just some stores) reprice their variable weight products as the prices change. They might also remove all product stickers, particularly from CDs and books. But they don't, so they can't complain when people point out misprices their staff should have found. It's the same "everyone's a winner" scenario I keep bringing up.

Tesco CS are told of the mistake, hence are less likely to get a TS fine, AND will annoy fewer customers who notice overcharges when they get home.

Customers in general, benefiting from these corrected prices, pay less for their shopping.

Those who spot the misprices (remembering they are not employed by Tesco to do this) get a little bonus for their troubles, provided they don't take the mick by buying the whole shelf up and get themselves banned.

Seriously, everyone's a winner here, no-one loses. The rigid devotion to the "this is how a shop works" concept is why it feels a bit weird, and people complain about the morality, but in fact Tesco management are happy for this situation to continue, as it's better than several TS fines and more ammo for BBC News online and comnpeting supermarkets. The negative effect on their £2bn a year profits of all the R+Rs combined is a drop in the ocean compared to the negative PR, and subsequent drop in customer confidence/share price of, say a Watchdog expose of misprice levels.

aaand breathe....

savingsgirl

hokers wrote:

but in fact Tesco management are happy for this situation to continue, )

ok, this is just a question so dont start on me....

if Tesco management are happy for this situation to continue then why are people being banned from stores?

big_mama_3

Wow…. A couple of days ago somebody commented that this thread is getting unexciting…. Well I certainly have managed to increase the heat now in view of the last few posts….keep it coming. .

To reiterate what I said earlier for the people whose rage disabled their reading ability….
"It is not the act of R&R that makes it fraudulent but rather the "Intention" behind it." If you intentionally choose mispriced items with the sole purpose of getting it R&Red under Tesco policy, then it constitute fraud, pure and simple.
I am surprised that people refuse to see the truth behind their action….. I guess we all like to think that we are upstanding citizens and therefore always try to find explanation/justifications for actions that we deep down know is not righteous.

A possible parallel that comes to mind could be home insurance accidental cover. Now if accidentally you break a vase or something else then you can rightfully make a claim and get the price of the item paid by the insurance company (you might even be able to glue the vase together and continue using it). It is perfectly OK.
However, if you were to intentionally knock the vase over and have an accident then any claim on the insurance policy constitute fraud.

Same action…. But two different intentions. One is right full whilst the other is fraudulent. I hope it is
crystal clear.
Of course the few soles who wish to delude themselves of the morality of their action shall never see …….. And if you feel your egos are being frustrated further and rage is prevailing then I suggest to you to go and read Platos' allegory of the Cave …. Wishful thinking on my part! ….. BM

PS. I am actually pleased with the shouting from the few… perhaps it helps them think twice about this whole thing. I always like to help !!!

Little_John

savingsgirl wrote:

ok, this is just a question so dont start on me....

if Tesco management are happy for this situation to continue then why are people being banned from stores?

It is the local store manager that is banning the customer from the store not Tesco management at head office. The Store manager see's the r+r as a negative thing and doesnt mind the odd one but repeated r+r by 1 person in a single store would eventually become noticable and would look bad againts the store and him.

The action he should be taking is to sort the people making the mistakes in the first place wether it be his local staff or the people creating the posters and entering the incorect prices on the Tesco system.

Unfortuantly they seem to take out the r+r'er which just masks the problem. the solution is to use 1 store for your shopping and another for your r+r.

Hey_Dude

Little_John wrote:

the solution is to use 1 store for your shopping and another for your r+r.

I disagree LJ.

One R&R disguised in a weekly shop looks good.

A single MP3 player looks bad.

What helps me is to vary the time of the shop.

My local store knows me - so I tend to go in now on Saturday evenings - Ant & Dec are on the CS desk - they are students I think - not loyal "By God Sir You Can't Have A R&R on that Chicken Breast Sir" full-time employees.

These Dudes R&R and get on with life.

HTH

Cheers

Duder

bear1

It is likely Brindles genuinely buys meat each week for eating, just because he/she knows about r&r BM are you saying they should not buy it if it is a possible misprice? O.k they could tell the cashier when the meat is going through the checkout that it may be wrong, but why should they, it is Tesco`s mistake and they should happily uphold their policy, why should we all do their job for them and tell them of incorrect prices at the checkout just to prevent being banned . Anyway, i know for sure with my large weekly shop i don`t have time whilst i am packing to look at the price of everything going through the till as it goes through to see if it is correct, i check it afterwards and then if there is an overcharge then i take up my rights which Tesco`s give me to claim an r&r. SIMPLE. BTW have also added you to my ignore list!

GRFC1972

georgiac wrote:

This may be an open forum, but any site has to be responsible in monitoring its content.

If r&r was an offence ie. fraud, it would have been stopped, firstly,by Tesco a long time ago, secondly, by the police who would be raiding freezers and larders around Britain!

IMHO the only people committing any kind of offence are Tesco for continually misleading its customers by persistent overcharging, the recent fiasco over the Chinese meals which lasted almost a week springs to mind.

I totally disagree with changing or moving SEL's as described by one Tesco poster and would say this was trying to obtain goods by deception. I wonder which store this was in and whether the shopper was prosecuted or whether this was just a Chinese Whisper. I, for one would be interested to see the press coverage of the case.

Other CS people have accused shoppers of putting labels on books before despite the same book being incorrectly priced in numerous stores. Maybe there is a cottage industry producing SEL's and POS and labels.

Or maybe it's just people accepting a shops policy and using it to their advantage.

georgiac.....Unfortunately I will not name the store concerned but I can comfirm it is not a chinese whisper and the shopper is being prosecuted for fraud on the grounds that he "stole" corporate property (sel) in order to gain goods by deception....(brought the sel back in after the price had gone back up and replaced the new one with it)

bb999

GRFC1972 wrote:

Unfortunately I will not name the store concerned but I can comfirm it is not a chinese whisper and the shopper is being prosecuted for fraud on the grounds that he "stole" corporate property (sel) in order to gain goods by deception....(brought the sel back in after the price had gone back up and replaced the new one with it)

If that is true, then they deserve to be prosecuted. However, this is completely different to buying something and getting a R&R because you have been overcharged, even if you know / suspect that the price is wrong.